HostGator

Our professor thought we could have several subdomains under our one domain as we are learning how to use wordpress and so he asked us to use hostgator. However, with the new update, not everyone in our class is able to use several subdomains. Now we are all stuck with this host. While I can, my classmate next to me who bought the subscription a week later can't. Plus, we've run into some slowdowns because of host gator while trying to learn and my teacher hasn't been impressed with this service. You do seem have knowledgeable tech support, just wish I didn't need their help as often as I've had to lately.

For someone running one or a few sites to support their main business, HostGator's level of support (WordPress upgrades most especially, but relatively quick and on-point service responses too) is really helpful. The other provider I use does not do this. Maybe they send a warning email about things that are about to become obsolete and crash my site, maybe not even that. They are cheaper, but the time I spend away form my main work to fix things or get them fixed really outweighs the difference. The problems are not frequent, but they suck up time to fix.

Customer service is poor. Features are limited. Siteground is better. My interaction today with the chat was worse than speaking to a chat bot. I asked for a refund for a canceled service and the representative responded, "I'm still trying to analyze the root cause of the issue." There was no issue. This type of confusing interaction continued for 20+ minutes. I've moved all of my sites from Host Gator for issues like these and recommend my clients do the same.

I have been a dedicated customer to HostGator for more than 15 years. They sold me on a shared cloud "special" that they were having. I bought in and realized that they were charging me for both plans (my original and the new cloud plan). I have tried for 2 1/2 years to get this straightened out to no avail. I keep getting told that it is in process and then it is resolved but yet nothing has been resolved. The service staff they have offshore is not capable of handling many issues. They just keep kicking the can down the road. I am about to move everything because I am so sick of this nonsense

To host my website and get the free email accounts they offer is the main reason I chose HostGator for my webhosting. It is very disappointing that they discontinued Gator.com and we are forced to either purchase a third party or use WordPress which is the most unfriendly application I have used in my 40 year experience

Shared package. Slowness experienced when more post with photos created. Per guides shared, need to do something on C-panel (which is out of my knowledge and I don't feel comfortable to do the change on it). Is there any other way to fix this?

The price to start is reasonable, my site loads quickly and has been up basically always, and most of the processes are seamless. I'm not looking forward to a price hike at renewal, however (we'll see), and the portal could be better organized/more user-friendly.

(1) Many years ago, some programs used to show where you were within the "tree-structure map". Like every other modern site, you fail to do this, so one easily gets lost (like looking for a street-address in an unfamiliar area, in dense.
Fog). (2) Just now I keyed in my definitely-correct password twice: It was not rejected; but there was no move forward -- just the offer of "forgotten password". Instead, I started again from scratch, and DID get through at last; but that was just one of those extra annoyances.
(3) I couldn't see how to finish this. In default, I pressed "Chat" -- but that seems to be a separate issue [which I may come back to later -- (or now if I can't escape!)]. OK I've found "SUBMIT" (out of sight below the screen).