HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.
Overall, the company has established a reputation for providing reliable services and competitive pricing, with many customers noting ease of use and effective technical support. However, concerns regarding customer service persist, particularly related to inconsistent support experiences and delays in response times. While some users have had positive interactions with knowledgeable representatives, others reported frustrations with unresolved issues and inadequate communication. Despite these challenges, a significant number of long-term customers express satisfaction and loyalty, indicating that while improvements in customer service are needed, the core offerings are generally well-regarded.
This summary is generated by AI, based on text from customer reviews
They are always there for you! There prices are low and you get great customer support.
Great as usual! The service is great. Respectful and helpful techs.
Hey Rosemarie,
That is awesome. Thank you for your review!
DJ
Customer Advocate at HostGator
I upgraded my site and needed complex access for the design and developer team and you staff were very helpful. I also was able to clarify the level of service needed.
Hey Sara,
Thank you for your review!
DJ
Customer Advocate at HostGator
Fine, would have liked to host a mastadon server on my shared server but oh well
Hey Trent,
Thank you for your review!
DJ
Customer Advocate at HostGator
I've used HostGator for years for all my sites.
Whenever I have needed help, support has been excellent. (And patient!)
Hey Kevin,
That is defintiely our customer service. Thank you for your review!
DJ
Customer Advocate at HostGator
Great advice and quick service. Everything went as explained.
This site keeps having cert issues every 6 months or so which is annoying... however HG is the best so oh well
Hey Jay,
If you have any issues, please feel free to reach out to us at any time!
DJ
Customer Advocate at HostGator
HostGator is a reliable web host with excellent customer support and useful products.
Hey Al,
Thank you for your kind review!
DJ
Customer Advocate at HostGator
HostGator is always customer responsive when I have any concerns about using and
Navigating my website.
Hey Dee,
We just love this review! Thank you!
DJ
Customer Advocate at HostGator
Una experiencia muy enriquecedora y motivante. Gracias por todo.
Good, the customer service has a fast response, price is affordable
Hey Rafael,
2 very good qualities that we have. Thank you for your review!
DJ
Customer Advocate at HostGator
I love hostgator, I'd recommend it to people. Chanel is easy, I pretty much use it for my test sites, demo and once and a while I get someone who wants me to host a site. I've never had a problem and pricing is reasonable.
Thanks,
Tom
Ps I have 20 years cyber security, networking and criptung programming. Heavy into osquery mitre framework, Linux, coding. I previously worked at sophos (18 years) I specialized on their firewall and email products.
T
Hey Tom,
Thank you for your awesome review!
DJ
Customer Advocate at HostGator
I've been a customer for some years its almost like family
Hey Andron,
All our customers are like family to us! Thank you for your review!
DJ
Customer Advocate at HostGator
Fast connection and website speed, very quick response from the service desk, resolve porblems with one conversation.
Hey ZW
Thank you for your kind review!
DJ
Customer Advocate at HostGator
Maybe, don't exists human support.
How I desired find information is very "hard" the process, so its difficult
Hey Ramiro,
We exist that is for sure. Give us a call and we will be happy to help!
DJ
Customer Advocate at HostGator
Greatest support I had. I like hostgator and I'll continue
Hey Mohammed,
That makes us happy to hear! Thank you for your review!
DJ
Customer Advocate at HostGator
I've had a Hostgator Baby Hosting package for several years. Originally I designated one of the domains I owned as my primary domain, but recently I let that domain expire. So I called Hostgator and requested that they change my primary domain to a domain that I still owned. They carried out my request, but a few days later when I tried bringing up my remaining domains on the Internet, they weren't showing up properly. I called Hostgator back and found out that my request had actually not been necessary (due to a misunderstanding on my part as to how primary domain setups work), and that's why things didn't turn out right. The Hostgator techs used a cPanel backup to get everything back to normal and in the end it all turned out fine. Thanks, Hostgator.
Hey Karen,
Thank you for your awesome review! We are so glad we could help.
DJ
Customer Advocate at HostGator
Price is reasonable, customer service is relatively fast... no issues to report at this time.
Hey Myke,
Thank you for your review!
DJ
Customer Advocate at HostGator
Answer: SITEGROUND FIXED IN HOURS WHAT HOSTGATOR DID NOT OR COULD NOT FIX IN 9 DAYS
Answer: The chat will get you to someone but they will never know what to do to help you. Courteous but useless.
Answer: Hi Bill, We are most definitely a legit company. We've been in the web hosting business since 2002. We've recently been rated in #2 in the top 10 web hosting companies but The Top 10. https://web-hosting.thetop10sites.com/ You can also see our current web hosting offerings here: https://www.hostgator.com/ Please let us know if you have any other questions. Thanks! Erinn Reputation Manager for HostGator
Hey Jackie,
We will always be here for you! Thank you for your review!
DJ
Customer Advocate at HostGator