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HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.
HostGator Reviews Summary
Overall, the company has established a reputation for providing reliable services and competitive pricing, with many customers noting ease of use and effective technical support. However, concerns regarding customer service persist, particularly related to inconsistent support experiences and delays in response times. While some users have had positive interactions with knowledgeable representatives, others reported frustrations with unresolved issues and inadequate communication. Despite these challenges, a significant number of long-term customers express satisfaction and loyalty, indicating that while improvements in customer service are needed, the core offerings are generally well-regarded.
This summary is generated by AI, based on text from customer reviews
Did not know it was down
Did you automatically give your self 5 stars? :)
Good prompt service, addressed my needs and restored the site that was down promptly.
Hey Arkady,
We are happy to help. Thank you for your review!
DJ
Customer Advocate at HostGator
I have more than one site at Hostgator. You didn't tell me which domain you're asking about. Hostgator has a habit of sending me emails without identifying the site they're referring to.
Hey Diane,
We will be sure to look into this and see what we can do to fix that. Thank you for bringing this to our attention.
DJ
Customer Advocate at HostGator
I would like to thank all hostgator staff, espesially to the customer service for imediatelly help, and problem solving.
Hey Emin,
That's how customer service works! Thank you for your review!
DJ
Customer Advocate at HostGator
Good_ I will say your chat techs could do a better job of reading the problem described in the initial message. Otherwise why bother entering anything. Seems I usually have to repeat myself
Hey Gary,
Thank you for your review!
DJ
Customer Advocate at HostGator
I was very upset, and everyone was professional and helped in the best way they could.
I apologize for being upset. I am new to web design and I am often overwhelmed with simple "back end" issues. I will try to remain calm on future calls. My apologies to the patient and professional women that helped me.
Daniel
Hey Daniel,
We totally understand how issues can be frustrating. No worries. We are always happy to help!
DJ
Customer Advocate at HostGator
Good enough keep it up. Knowledgeable, helpful and customer friendly.
Hey Beja,
That is how customer service should be. Thank you for your review!
DJ
Customer Advocate at HostGator
Good and fast resolve with my domains. I use it for manage all the domains of my clients
Hey Hugo,
That is so good to hear! Thank you for your review!
DJ
Customer Advocate at HostGator
Very good communication thanks you for fixing the website
Hey Michail,
We just love to help! Thank you for your review!
DJ
Customer Advocate at HostGator
Seems, internal communication and less than accurate information being communicated to me resulted in down time for my website.
Hey Archie,
Thank you for your feedback. We appreciate it.
DJ
Customer Advocate at HostGator
Good, but a little limited when I had some trouble - was a provider issue not a HostGator issue, which is fine. Just would have been good to have been advised earlier in a lengthy conversation.
Hey Jason,
Thank you for your review!
DJ
Customer Advocate at HostGator
Easy af af af af af af af like really easy to use. Thank you very much. Had to fill 50 letters. Have a great day.
Hi Bojan,
Thank you for your review!
DJ
Customer Advocate at HostGator
Mostly all is o. K. But two times my site was down and I had to contact the support.
Hey Karsten,
Thank you for your feedback!
DJ
Customer Advocate at HostGator
Lots of viruses attacked my site I will not renew hosting with hostgator
Hey Abdullah,
We are sorry to hear you feel that way. We want to wish you luck on your future hosting endeavor.
DJ
Customer Advocate at HostGator
The operator was able to give me a link to get into my site editor but wasn't able to understand that the link that I should be able to click from the dashboard wasn't working. It is now, thankfully, not sure what the problem was but I had wanted hostgator to be aware of the problem at the time, not sure if it was ever reported that it hadn't been working.
It was prompt, courteous and professional. Very different from the experience we had with a previous hosting service.
Hey James,
We are so glad we could be a better fit. Thank you fo ryour review!
DJ
Customer Advocate at HostGator
Email is increasing spotty. Financial institutions have reported my email addresses bounce back as undeliverable. I suspect the servers are just over whelmed. No good.
Hey Greg,
We can look into that for you. Give us a call and we will be happy to help!
DJ
Customer Advocate at HostGator
My sites went down multiple times over two days. Hostgator fixed it, but I wish they had more information available about what was happening, why, and how long.
Hey Bob,
You can always call and ask us what's going on and we will provide you with the most information we can.
DJ
Customer Advocate at HostGator
Have use hostgator for years. Everything works well
Hi Thomas,
That is so good to hear! Thank you for choosing HostGator!
DJ
Customer Advocate at HostGator
Very good service and the support team is very responsive
Hey Pramod,
That is true. Thank you for your review!
DJ
Customer Advocate at HostGator
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Zardoz,
We definitely don't give ourselves 5 stars. Thank you for your review!
DJ
Customer Advocate at HostGator