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HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.


hostgator.com
Founded in 2002
Houston, Texas, United States
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HostGator Reviews Summary

Overall, the company has established a reputation for providing reliable services and competitive pricing, with many customers noting ease of use and effective technical support. However, concerns regarding customer service persist, particularly related to inconsistent support experiences and delays in response times. While some users have had positive interactions with knowledgeable representatives, others reported frustrations with unresolved issues and inadequate communication. Despite these challenges, a significant number of long-term customers express satisfaction and loyalty, indicating that while improvements in customer service are needed, the core offerings are generally well-regarded.

This summary is generated by AI, based on text from customer reviews

service
1,066
quality
247
This company does not typically respond to reviews
Philippines
1 review
0 helpful votes
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I like it because it is good
April 30, 2022

I like it because it is good. Customer service is very helpful.

Date of experience: April 30, 2022
Reputation T. HostGator Rep
over a year old

Hey Ulysses,

That's how it should be! Thank you for your review!

DJ
Customer Advocate at HostGator

Colorado
1 review
0 helpful votes
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Very professional
April 29, 2022

Very professional
Great service
Will continue doing business with HostGator for many years. Thank you

Date of experience: April 29, 2022
Reputation T. HostGator Rep
over a year old

Hey Wesley,

That is awesome. Thank you for your review!

DJ
Customer Advocate at HostGator

Maryland
2 reviews
0 helpful votes
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Needed a new host platform for our new website through WordPress

Date of experience: April 29, 2022
Reputation T. HostGator Rep
over a year old

Hey Marilyn,

Thank you for your review!

DJ
Customer Advocate at HostGator

Texas
1 review
0 helpful votes
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It works, people can find it, fair price, easy to use.

Date of experience: April 29, 2022
Reputation T. HostGator Rep
over a year old

Hey Lene,

Wow so many good points. Thank you for choosing HostGator!

DJ
Customer Advocate at HostGator

Illinois
1 review
0 helpful votes
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I only have access to 1 of 2 websites and no wp-admin Wordpress access.

Date of experience: April 29, 2022
Reputation T. HostGator Rep
over a year old

Hey Nylus,

Give us a call and we will be more than happy to help!

DJ
Customer Advocate at HostGator


It's Popular
April 15, 2022
Previous review

It's Popular

Date of experience: April 15, 2022
Utah
1 review
0 helpful votes
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I began using this service for a class project and it works and I know where everything is. I'm not sure what else I could ask for.

Date of experience: April 29, 2022
Reputation T. HostGator Rep
over a year old

Hey Robert,

Thank you for your review!

DJ
Customer Advocate at HostGator

Utah
1 review
0 helpful votes
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Five Stars, but I am here wondering why one script of many, all of of which use the exact same info to log in, all of the sudden denies access to the user, the same user that it is allowing access for in a couple of other scripts that are not failing, at the same time (within seconds or less)

Date of experience: April 29, 2022
Reputation T. HostGator Rep
over a year old

Hey Doug,

That is interesting. Next time that happens reach out to us! We'd be happy to help!

DJ
Customer Advocate at HostGator

California
1 review
0 helpful votes
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I seldom need tech support but when I do, the support staff is well trained, friendly and helpful.

Date of experience: April 29, 2022
Reputation T. HostGator Rep
over a year old

Hey Katherine,

That is so good to hear! Thank you for your review!

DJ
Customer Advocate at HostGator

Pakistan
1 review
0 helpful votes
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They are not able to solve my issue.
I fixed this issue from third party.

Date of experience: April 29, 2022
Reputation T. HostGator Rep
over a year old

Hey Frasat,

We are glad you got your issue resolved.

DJ
Customer Advocate at HostGator

Nigeria
1 review
0 helpful votes
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So far, the experience has been fantastic. I never had downtime on my servers since they were procisioned.

Date of experience: April 29, 2022
Reputation T. HostGator Rep
over a year old

Hey Gbenga,

Thank you for your review!

DJ
Customer Advocate at HostGator

Malaysia
1 review
0 helpful votes
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Good experience, will use in the future as well, hope we will long long

Date of experience: April 29, 2022
Reputation T. HostGator Rep
over a year old

Hey Jehan,

Thank you for your review!

DJ
Customer Advocate at HostGator

Tennessee
1 review
0 helpful votes
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Took several attempts to get the problems resolved. There is still one issue, but there is a work around.

Date of experience: April 29, 2022
Mexico
1 review
0 helpful votes
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We are satisfied with the service, it meets our needs at a good price.

Date of experience: April 29, 2022
Reputation T. HostGator Rep
over a year old

Hey Leslie,

Thank you for your kind review!

DJ
Customer Advocate at HostGator

Texas
1 review
0 helpful votes
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Subpar
May 29, 2022

Subpar. Your too slow. We are always being told our site needs to be reviewed. And when it is you never tell us ahead of time you are going to do it.

Date of experience: April 29, 2022
Texas
1 review
0 helpful votes
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Very helpful, all issues with the database were fixed to be able to back up my site.

Date of experience: April 29, 2022
Reputation T. HostGator Rep
over a year old

Hey Rob,

That is so good to hear. Thank you for your review!

DJ
Customer Advocate at HostGator

Oman
1 review
0 helpful votes
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Working with Hostgator is very nice. I am always got positive and full time priority of my tickets that make me feel so happy and satisfied.
Appreciate the team and technical staff who are very knowledgeable and supportive.
Thank you.
Abdul.

Date of experience: April 29, 2022
Reputation T. HostGator Rep
over a year old

Hey Abdulghani,

That is so great! We appreciate you!

DJ
Customer Advocate at HostGator

Egypt
1 review
0 helpful votes
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It is ok
April 29, 2022
Updated review

It is ok. Thank you for your cooperation for bring my website live again

Date of experience: April 29, 2022
Reputation T. HostGator Rep
over a year old

Hey Mohamed,

Thank you for your review!

DJ
Customer Advocate at HostGator


I don't know
May 14, 2022
Previous review

I don't know

Date of experience: April 14, 2022
Canada
1 review
0 helpful votes
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Im not too happy to see my site go offline for hours at a time. What are you doing to fix this issue and make sure it doesn't happen again?

Date of experience: April 29, 2022
Reputation T. HostGator Rep
over a year old

Hey Alex,

If it happens again, reach out so we can diagnose the problem to make sure it doesn't happen again.

DJ
Customer Advocate at HostGator

Arizona
1 review
0 helpful votes
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I basically use Hostgator as an email platform; works great.

Date of experience: April 29, 2022
Reputation T. HostGator Rep
over a year old

Hey James,

That is so good to hear!

DJ
Customer Advocate at HostGator

Maryland
1 review
0 helpful votes
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I am still not able to receive emails through contact page.

Date of experience: April 29, 2022