HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.
Overall, the company has established a reputation for providing reliable services and competitive pricing, with many customers noting ease of use and effective technical support. However, concerns regarding customer service persist, particularly related to inconsistent support experiences and delays in response times. While some users have had positive interactions with knowledgeable representatives, others reported frustrations with unresolved issues and inadequate communication. Despite these challenges, a significant number of long-term customers express satisfaction and loyalty, indicating that while improvements in customer service are needed, the core offerings are generally well-regarded.
This summary is generated by AI, based on text from customer reviews
I like it because it is good. Customer service is very helpful.
Very professional
Great service
Will continue doing business with HostGator for many years. Thank you
Hey Wesley,
That is awesome. Thank you for your review!
DJ
Customer Advocate at HostGator
Needed a new host platform for our new website through WordPress
Hey Marilyn,
Thank you for your review!
DJ
Customer Advocate at HostGator
It works, people can find it, fair price, easy to use.
Hey Lene,
Wow so many good points. Thank you for choosing HostGator!
DJ
Customer Advocate at HostGator
I only have access to 1 of 2 websites and no wp-admin Wordpress access.
Hey Nylus,
Give us a call and we will be more than happy to help!
DJ
Customer Advocate at HostGator
I began using this service for a class project and it works and I know where everything is. I'm not sure what else I could ask for.
Hey Robert,
Thank you for your review!
DJ
Customer Advocate at HostGator
Five Stars, but I am here wondering why one script of many, all of of which use the exact same info to log in, all of the sudden denies access to the user, the same user that it is allowing access for in a couple of other scripts that are not failing, at the same time (within seconds or less)
Hey Doug,
That is interesting. Next time that happens reach out to us! We'd be happy to help!
DJ
Customer Advocate at HostGator
I seldom need tech support but when I do, the support staff is well trained, friendly and helpful.
Hey Katherine,
That is so good to hear! Thank you for your review!
DJ
Customer Advocate at HostGator
They are not able to solve my issue.
I fixed this issue from third party.
Hey Frasat,
We are glad you got your issue resolved.
DJ
Customer Advocate at HostGator
So far, the experience has been fantastic. I never had downtime on my servers since they were procisioned.
Hey Gbenga,
Thank you for your review!
DJ
Customer Advocate at HostGator
Good experience, will use in the future as well, hope we will long long
Hey Jehan,
Thank you for your review!
DJ
Customer Advocate at HostGator
Took several attempts to get the problems resolved. There is still one issue, but there is a work around.
We are satisfied with the service, it meets our needs at a good price.
Hey Leslie,
Thank you for your kind review!
DJ
Customer Advocate at HostGator
Subpar. Your too slow. We are always being told our site needs to be reviewed. And when it is you never tell us ahead of time you are going to do it.
Very helpful, all issues with the database were fixed to be able to back up my site.
Hey Rob,
That is so good to hear. Thank you for your review!
DJ
Customer Advocate at HostGator
Working with Hostgator is very nice. I am always got positive and full time priority of my tickets that make me feel so happy and satisfied.
Appreciate the team and technical staff who are very knowledgeable and supportive.
Thank you.
Abdul.
Hey Abdulghani,
That is so great! We appreciate you!
DJ
Customer Advocate at HostGator
It is ok. Thank you for your cooperation for bring my website live again
Hey Mohamed,
Thank you for your review!
DJ
Customer Advocate at HostGator
Im not too happy to see my site go offline for hours at a time. What are you doing to fix this issue and make sure it doesn't happen again?
Hey Alex,
If it happens again, reach out so we can diagnose the problem to make sure it doesn't happen again.
DJ
Customer Advocate at HostGator
I basically use Hostgator as an email platform; works great.
Hey James,
That is so good to hear!
DJ
Customer Advocate at HostGator
Answer: SITEGROUND FIXED IN HOURS WHAT HOSTGATOR DID NOT OR COULD NOT FIX IN 9 DAYS
Answer: If you go straight to smartchat, it is very easy - you only need to find the smartchat button. I have worked with the Internet since web browsers were invented, so I know most of the answers already. That means that when I have a problem that I can't solve, it is going to be a real stinker for HostGator support to solve - I only bring them the difficult ones. Recently, I had an ISP who gave me terrible service, and the internet kept dropping out every few minutes. The Hostgator smartchat expert kept contact with me on and of for about an hour and three quarters until he had worked out the answer for me. That is what I call RELIABLE service.
Answer: Hi Bill, We are most definitely a legit company. We've been in the web hosting business since 2002. We've recently been rated in #2 in the top 10 web hosting companies but The Top 10. https://web-hosting.thetop10sites.com/ You can also see our current web hosting offerings here: https://www.hostgator.com/ Please let us know if you have any other questions. Thanks! Erinn Reputation Manager for HostGator
Hey Ulysses,
That's how it should be! Thank you for your review!
DJ
Customer Advocate at HostGator