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HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.
HostGator Reviews Summary
Overall, the company has established a reputation for providing reliable services and competitive pricing, with many customers noting ease of use and effective technical support. However, concerns regarding customer service persist, particularly related to inconsistent support experiences and delays in response times. While some users have had positive interactions with knowledgeable representatives, others reported frustrations with unresolved issues and inadequate communication. Despite these challenges, a significant number of long-term customers express satisfaction and loyalty, indicating that while improvements in customer service are needed, the core offerings are generally well-regarded.
This summary is generated by AI, based on text from customer reviews
HostGator has been my domain home for several years. Always helpful, never had a down time.
The setup is manageable and easy to use. There are many features.
Hey Josefino,
Thank you for your kind review!
DJ
Customer Advocate at HostGator
Always easy and good with friendly customer service reps.
Hey Johnny,
That's how customer service should be. Thank you for your review!
DJ
Customer Advocate at HostGator
My site is live I I renew my domain kimber.store kimber.store
Hey Kimberly,
Thank you for sticking with us!
DJ
Customer Advocate at HostGator
On the whole good. As someone who isn't on the site all the time i found it a little difficult to remember my way around. But i got there in the end.
Hi Adrian,
If you ever need any help, our support team is here for you!
DJ
Customer Advocate at HostGator
Love the fast assistance and ease of use. I have never had any problems with hostgator. It's been easy to coordinate with anyone I need to give access to my DNS records.
Hey Mackenzie,
We just love helping our customers. Thank you for your review!
DJ
Customer Advocate at HostGator
For someone running one or a few sites to support their main business, HostGator's level of support (WordPress upgrades most especially, but relatively quick and on-point service responses too) is really helpful. The other provider I use does not do this. Maybe they send a warning email about things that are about to become obsolete and crash my site, maybe not even that. They are cheaper, but the time I spend away form my main work to fix things or get them fixed really outweighs the difference. The problems are not frequent, but they suck up time to fix.
Hey Michael,
Thank you for your feedback.
DJ
Customer Advocate at HostGator
Easy to use, easy to add to or change content! I would recommend!
Hey Patsy,
That is good to hear! Thank you for your review!
DJ
Customer Advocate at HostGator
Hostgator has been great for our company. The quick support, reliability and ease of operations have made a great impact in our website development.
Hey Jefferson,
That is awesome. Thank you so much for your review!
DJ
Customer Advocate at HostGator
Easy to use even for beginners! HostGator is a reliable hosting platform with tons of features more advanced users can explore. They also have great customer service!
Hey Jek,
Thank you for your review!
DJ
Customer Advocate at HostGator
It's been good with easy to reach customer service
Hey Liz,
That is so good to hear. Thank you for your review!
DJ
Customer Advocate at HostGator
Easy to work with and provided information and instructions
Hey Retha,
That is awesome. Thank you for your review!
DJ
Customer Advocate at HostGator
Okay not bad could be better or worse no complaints
I spent 3 weeks with HostGator tech support over my site being down and flooded with PHP errors. Instead of trying to fix my issue, all they did was disable my plugins and try to tell me that the site was fixed when it wasn't. Finally I demanded a backup be restored which took another 2 weeks. My site has been out of commission for 5+ weeks, which is insane. Any other host would've had it fixed in 24 hours.
Found yo to be very professional and helpful staff
Hey Jerry,
Thank you for your review!
DJ
Customer Advocate at HostGator
Support was very fast to respond and fixed the issue right away. They also let me know what the fix was and how they resolved the issue.
Hey Nancy,
Thank you for your kind review!
DJ
Customer Advocate at HostGator
All good, is easy to use and easy to explore, also I haven't had any problem with you.
Hey Barbara,
Thank you for your review!
DJ
Customer Advocate at HostGator
I got charged for backup and my site got live after 1 week of subscription and i am not getting 1 week extended period.
Hey Fyu,
We are sorry to hear your site was down but unless it's down due to server maintenance we don't really credit accounts.
DJ
Customer Advocate at HostGator
Good overall experience. I feel that their customer support team in the Asian region needs more support training, and could develop more synchronizing on how to approach various issues. For example, I upgraded from a small package to their largest package on the same day and was informed that I would obtain a full refund from the old program. I was told several times that I would be refunded for a program that I never would use again. When I asked for the fourth time about the refund, several days later, I was informed that they do not issue refunds for renewals. I felt I was lied to by HostGator.
Hey Wayne,
Thank you for your review and feedback. We will be looking into this and seeing what we can do to fix this.
DJ
Customer Advocate at HostGator
A quality internet host. Email routing time through servers could be better.
Hey Jack,
Thank you for your feedback.
DJ
Customer Advocate at HostGator
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Bob,
We are so happy to hear this. Thank you for your review!
DJ
Customer Advocate at HostGator