From the business
HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.
HostGator Reviews Summary
Overall, the company has established a reputation for providing reliable services and competitive pricing, with many customers noting ease of use and effective technical support. However, concerns regarding customer service persist, particularly related to inconsistent support experiences and delays in response times. While some users have had positive interactions with knowledgeable representatives, others reported frustrations with unresolved issues and inadequate communication. Despite these challenges, a significant number of long-term customers express satisfaction and loyalty, indicating that while improvements in customer service are needed, the core offerings are generally well-regarded.
This summary is generated by AI, based on text from customer reviews
Good experience, informing me about the issue. To be solved
Fits our needs and does what we need. Mostly used for email services.
Hi there,
That is good to hear! Thank you for your review!
DJ
Customer Advocate at HostGator
At first, I met some difficulties, not being a technician, I had to figure out why Hostgator wasn't optimal for my websites. It seems that some updates of Wordpress and plugins fixed everything and now I have no complaint to formulate.
Hey Fabien,
Thank you for your feedback. We greatly appreciate it.
DJ
Customer Advocate at HostGator
Quick to answer questions. Always willing to help.
Hey Edwin,
Thank you for your review!
DJ
Customer Advocate at HostGator
It does not use friendly, it does not use friendly, it does not use friendly, it does not use friendly, it does not use friendly,
Hey Jane,
Thank you for your feedback.
DJ
Customer Advocate at HostGator
Every time I have an issue the customer service team has been very responsive and helpful.
Hey Sarah,
Thank you for trusting us with your site!
DJ
Customer Advocate at HostGator
Great customer on-line support. Quick response to problems.
Hey Dung,
That is awesome. Thank you for your review!
DJ
Customer Advocate at HostGator
I honestly don't even think about it except at renewal time, which is a big positive. I rarely have issues with my site and if I do, they are easily adressed.
Hey George,
That is awesome to hear! Thank you for your review!
DJ
Customer Advocate at HostGator
It took a couple of points of content to resolve the initial request
Hey Andre,
We are so happy we could get your issue resolved. Thank you for your review!
DJ
Customer Advocate at HostGator
Great no problems way to use service and billing is automatic
Hey Steve,
That is good to hear! Thank you for your review!
DJ
Customer Advocate at HostGator
Support agent was helpful, courteous and knowledgeable. Thank you.
Hey Frank,
That is awesome! Thank you for your review!
DJ
Customer Advocate at HostGator
Good Customer Service-easily able to speak on chat feature
Hey Joanne,
Good to hear! Thank you for your review!
DJ
Customer Advocate at HostGator
I received fast, courteous service. My issues were immediately taken care of by HostGator's professional staff.
Hey Shayne,
That is so good to hear. Thank you for your review.
DJ
Customer Advocate at HostGator
I've had no issues with my experience, and have been able to find the answers I need to take care of everything. And I'm an English major!
Hey Maria,
That is awesome! Thank you for your review!
DJ
Customer Advocate at HostGator
Smooth transfer to you, the problem that I had was sorted out quickly and efficiently by your assistant
Hey Steven,
Thank you for your review!
DJ
Customer Advocate at HostGator
It was a great experience with the Web Advisor. They will always be helpful to resolve the issue at a single time.
Hey Sterling,
That is so good to hear! Thank you for your review.
DJ
Customer Advocate at HostGator
Took over a week but eventually resolved.
Online chat did not work.
Hey William,
If our chat doesnt work, try our phone support!
DJ
Customer Advocate at HostGator
Hostgator offers great service to customers. No real issues so far please keep up the great work
Hey Richard,
That is so very good to hear! Thank you for your review!
DJ
Customer Advocate at HostGator
Thank you Thank you Thank you Thank you Thank you Thank you Thank you Thank you Thank you Thank you Thank you
Hey Moyad,
You are most welcome! Thank you for your review!
DJ
Customer Advocate at HostGator
Great so far. Only suggestion would be to add a little more functionality to website builder.
Hey George,
Thank you for your feedback!
DJ
Customer Advocate at HostGator
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Antonio,
Thank you for your review!
DJ
Customer Advocate at HostGator