From the business
HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.
HostGator Reviews Summary
Overall, the company has established a reputation for providing reliable services and competitive pricing, with many customers noting ease of use and effective technical support. However, concerns regarding customer service persist, particularly related to inconsistent support experiences and delays in response times. While some users have had positive interactions with knowledgeable representatives, others reported frustrations with unresolved issues and inadequate communication. Despite these challenges, a significant number of long-term customers express satisfaction and loyalty, indicating that while improvements in customer service are needed, the core offerings are generally well-regarded.
This summary is generated by AI, based on text from customer reviews
So far, so good. I will certainly recommend the site to others that's desire web hosting Services.
When a problem occurs in developing my SW for which I feel I need HG assistance, I receive like NO ('zilch') coherent support. First, Support via phone is never achievable-- it is impossible to get a support repr., so I revert to Chat. The HG Chat reprs. Are ill-trained, e. G,, they do not even know the basics of website development or internet. E.G. They have no clue how the resolution of a domain URL gets to its intended location, or know anything about DNS (not even what the initials stand for). Pls train your support people-- as it is now, they are simply wasting my time!
Hey Albert,
We would love to discuss our support staff concerns with you. We have asked an Escalations Manager to reach out and assist.
DJ
Customer Advocate at HostGator.com
I was transferring several websites from another server but my Innodes are too large for your requirements so I cannot use your service. I tried everything I could to lower it, but I could not. I tried to get a refund but was a week past the 45 days. Very disappointed in your company forcing me to stay in a contract and service I Won't and Can't use.
Hey Samuel,
That's not very fair is it? Let us take a look into this and we will reach out to you!
DJ
Customer Advocate at HostGator.com
Best domain hosting, so fast to load and easily recovered my site from the c-panel when it was not accessible. So yeah! That is a FIVE star.
Hey Aguta,
Thank you for your lovely review!
DJ
Customer Advocate at HostGator.com
Primero nunca me atienden, me dejan un largo tiempo esperando y al ffinal no responden, la única vez que me atendieron no pude conversar porque solo es en ingles.
Hola Obdulio,
Lamentamos escuchar esto. Agradecemos sus comentarios para poder acomodar a todos nuestros clientes.
DJ
Defensor del cliente en HostGator
Hey Obdulio,
We are sorry to hear this. We appreciate your feedback so we can accomadate all our customers.
DJ
Customer Advocate at HostGator
You are just like godaddy - such a poor user interface experience. I regret this purchase. But now i'm stuck.
Hey Amanda,
We hate to hear this. We have asked an Escalations Manager to reach out and assist.
DJ
Customer Advocate at HostGator.com
Shared package. Slowness experienced when more post with photos created. Per guides shared, need to do something on C-panel (which is out of my knowledge and I don't feel comfortable to do the change on it). Is there any other way to fix this?
Hey Sock,
Thank you for yoru wonderful review. For answers to your question please feel free to reach out us. Our live support can make the changes needed!
DJ
Customer Advocate at HostGator.com
The continuation of log-in issues. The slowness of the servers and limitations in working with WordPress.
Hey Rodney,
If you keep having issues, give us a call!
DJ
Customer Advocate at HostGator.com
Wordpress site gives me a 403 error when I try and update/save
Hey Aidan,
Thank you for bringing this to our attention. We will be reaching out shortly!
DJ
Customer Advocate at HostGator.com
Easy and relient. I used your chat helper one day and she helped m immediately, it was great!
Hey Armando,
Thank you for your kind review!
DJ
Customer Advocate at HostGator.com
Host Gator cannot be trusted to follow through. We paid them for web site transfer and waited, as instructed, for an email from their customer service. After 2 weeks we tried to follow up but were told we had to go though a "verification" process that took several weeks to finish by chat and email. In the end, customer service emailed us to let us know they would not refund our money since it was slightly more than 45 days after we initially signed up. Do NOT trust these sites that require full payment prior to doing any work or service whatsoever. I will be posting this message on every review board I can find to warn folks about this unscrupulous company.
Hey Timothy,
We would love to help and see what we can do to make this right but we need more information. We see you have posted on Trustpilot and we will wait there for more information!
DJ
Customer Advocate at HostGator.com
Recommendation from a friend. Its good. Sometimes page opening bit slower. Other than that everything was good.
Hey Nalaka,
Thank your friend for such an awesome recommendation!
DJ
Customer Advocate at HostGator.com
I heard about in Youtube, my former provider was Godaddy, their IT support its good, they resolves problems fast, always respond the chats. About 3 weeks severals mails took too long to be delivered and many of it never did, tried to communicate with chat support and they never answerd, only once, then 3 times doesn't answered.
Hope that the service will be fine again, dont want to come back with Godaddy.
Hey Aaron,
We are here to help! We have asked an Escalations Manager to reach out and assist.
DJ
Customer Advocate at HostGator.com
Excellent service, speed and security, very satisfied
Hey Leopoldo,
Thank you for your review!
DJ
Customer Advocate at HostGator.com
Tyler Moore, and his great YouTube tutorials, recommending HostGator. I'm very happy with your expertise
Hey John,
Thank you for your wonderful review!
DJ
Customer Advocate at HostGator.com
Still general and technical support needs to be improved
Hey Raghava,
Thank you for your feedback!
DJ
Customer Advocate at HostGator.com
I"ve left feedback on every live chat nobody has ever responded. I"ve already wasted 10 plus hours of my time here not going to sit out and type it again.
Hey Wesley,
That's not okay. We will get this resolved for you. We have asked an Escalations Manager to assist.
DJ
Customer Advocate at HostGator.com
Ha sido una experiencia muy positiva, los tiempos de espera en la ayuda es lo único molesto, de ahí en más todo muy bien
Hola Walter,
¡Gracias por tu reseña!
DJ
Defensor del cliente en HostGator
Hey Walter,
Thank you for you review!
DJ
Customer Advocate at HostGator
I am an amateur web programmer. After trying to host a new website on another popular service, I gave up and moved to HostGator. The support at HostGator is so much better than my previous host. Great service and fair prices. I recommend HostGator.
Hey Michael,
Thank you for your lovely review!
DJ
Customer Advocate at HostGator.com
Excellent experience with hostgator, nice speed and performance
Hey Cristina,
Thank you for your wonderful review!
DJ
Customer Advocate at HostGator.com
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Web Hosting Businesses
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey James,
That is so good to hear! Thank you for your review!
DJ
Customer Advocate at HostGator