From the business
HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.
HostGator Reviews Summary
Overall, the company has established a reputation for providing reliable services and competitive pricing, with many customers noting ease of use and effective technical support. However, concerns regarding customer service persist, particularly related to inconsistent support experiences and delays in response times. While some users have had positive interactions with knowledgeable representatives, others reported frustrations with unresolved issues and inadequate communication. Despite these challenges, a significant number of long-term customers express satisfaction and loyalty, indicating that while improvements in customer service are needed, the core offerings are generally well-regarded.
This summary is generated by AI, based on text from customer reviews
My website was not working and I got quick support.
Really impressive.
Host Gator has the worst service and support possible! Their hosting is extremely slow, while their support is unprofessional! My websites are running very slow and whenever I call a support I get a random guy who doesn't have an idea what to do to solve the problem. If you email or try to talk to a senior position, you get promises that your website will run smoothly in a couple of hours, but at the end you only get empty promises. The slow hosting continues and you lose visitors/customers. Avoid them at all costs!
Hey there,
We want to get you taken care of. We have sent you a private message!
DJ
Customer Advocate at HostGator
I like the set up but the right level of documentation is a bit hard to find for intermediate users, who know more than basic users who operate only with a WYSIWYG interface but less than experienced website admins.
Hey Zachary,
Thank you for your review!
DJ
Customer Advocate at HostGator
I don't want to enter content. I'm annoyed that you want me to enter more content. I don't want to enter content. I'm annoyed that you want me to enter more content. I don't want to enter content. I'm annoyed that you want me to enter more content. I don't want to enter content. I'm annoyed that you want me to enter more content. I don't want to enter content. I'm annoyed that you want me to enter more content. I don't want to enter content. I'm annoyed that you want me to enter more content. I don't want to enter content. I'm annoyed that you want me to enter more content. I don't want to enter content. I'm annoyed that you want me to enter more content.
Hey Teresa,
Thank you for choosing HostGator!
DJ
Customer Advocate at HostGator
Hostgator is a great platform for web hosting. What is greater is the Support Team; always ready to help until satisfaction comes through to their clients.
I am satisfied with Hostgator and I can recommend it freely to anyone.
Hi Elinam,
Thank you for your awesome review!
DJ
Customer Advocate at HostGator
It is my first experience doing web pages and was easy to me use HostGator.
Hi Juan,
That is great! Thank you for your review!
DJ
Customer Advocate at HostGator
Checked out others and HG had what i wanted, well recommended by others as well. Most hosts are forcing people into a CMS and i prefer hand coded.
Hi Chris,
Thank you for choosing HostGator!
DJ
Customer Advocate at HostGator
I was very impressed with the response time. The staff was very knowledgeable and took care of any situation
Hey Gary,
Thank you for your review!
DJ
Customer Advocate at HostGator
So far, no major issue. I'm still building my website and hope to increase its visibility.
Hey Patrick,
That is so good to hear! Thank you for your review!
DJ
Customer Advocate at HostGator
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Hi Joe,
Thank you for your review!
DJ
Customer Advocate at HostGator
Wrong information was provided at the point of enquiry for domain and hosting migration. Similarly, the issue has been escalated for more than a month now and its yet to be resolved.
Hey Jeanette,
Give us another call and we will straighten this out!
DJ
Customer Advocate at HostGator
Moved to hostgator and signed up with their sister company site lock. Now I'm getting told I need additional protection, that I MUST have additional protection. It feels like a scam. I never had, aware problems before.
Hey Kimberly,
Give us a call or chat. We would love to figure this out!
DJ
Customer Advocate at HostGator
For all the many reviews I read before choosing HostGator about having very good customer support, my experience has been otherwise. In fact, I now do everything I can to avoid having to TRY and contact them. But, so far I am relatively satisfied.
Hey James,
Thank you for your awesome review!
DJ
Customer Advocate at HostGator
Dear Quality team,
Overall we are satisfied with the services only issues is some time server response time is long if you could work on that specially for emails side as we usually encounter issues from emails sending side. Rest is good.
Hey Muhammad,
Thank you for your feedback!
DJ
Customer Advocate at HostGator
I have an issue with my page, I haved tried to contact by chat... and always let me there in hold for a long time... I sent a coment with the problem, and never got and anwerback... so where is the suport? Is my big question... I am really unsatisfied with rhe service... I sertanly don't recomen the sefvice if somebody ask me...
Hey Diego,
We are so sorry to hear this. We definitely want to help. Give us a call!
DJ
Customer Advocate at HostGator
I WANTED A PLACE WHERE, IF I NEEDED HELP, SOME ONE, AN ACTUAL PERSON, WOULD BE AVAILABLE TO HELP ME. OTHER PLACES HAVE NO ONE ANY MORE, AND YOU'RE TOLD, "HERE'S AN ARTICLE - READ IT!" I DON'T PAY TO READ ON A WEB HOST! I COME TO CREATE AND PUT UP A WEB SITE! YOU ARE AMAZING IN THAT INEVITABLY, SOMEONE IS ALWAYS THERE, AND THEY ARE EXTREMELY KNOWLEDGEABLE! THANK YOU! YOU ALL ARE ACES IN MY BOOK!
Hi Diana,
Thank you for such an awesome review!
DJ
Customer Advocate at HostGator
Reasonable price, smooth, stable and good bandwidth, easy to use, has many feature that easily implement if bought
Hi Thomas,
Wow what an awesome review!
DJ
Customer Advocate at HostGator
Every now and then I experience server issues, althought I can always count with the support to help me
Hello Jose,
We are always here to help! Thank you for your review!
DJ
Customer Advocate at HostGator
Support staff was helpful. The DNS issues I figured out on my own, as servers were still patched through the previous DNS company, changing to Hostgator's DNS servers allowed the mailserver to work normally.
Hey William,
Thank you for your awesome review!
DJ
Customer Advocate at HostGator.com
Fast and efficient services, well done I am a satisfied client. I think you should update the register domain page looks outdated.
Hey Edgar,
We're happy that you're happy. Thank you for your review!
DJ
Customer Advocate at HostGator
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Krushang,
That's how we roll! Thank you for your review!
DJ
Customer Advocate at HostGator