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HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.
HostGator Reviews Summary
Overall, the company has established a reputation for providing reliable services and competitive pricing, with many customers noting ease of use and effective technical support. However, concerns regarding customer service persist, particularly related to inconsistent support experiences and delays in response times. While some users have had positive interactions with knowledgeable representatives, others reported frustrations with unresolved issues and inadequate communication. Despite these challenges, a significant number of long-term customers express satisfaction and loyalty, indicating that while improvements in customer service are needed, the core offerings are generally well-regarded.
This summary is generated by AI, based on text from customer reviews
I can say support always on top no matter what time u contact them. Hostgator support are 24/7 on. I usually get connected instantly but sometimes takes between 5 to 10 mins. Overall support is 10/10 but hosting in my experience is 7/10.
My site was going down. Tech took the time to resolve and figure out why my sites were going down. Installed script to prevent bot attacks. No other tech support could figure out or take the time to solve the problem. This tech did a great job.
Hey Lee,
Thank you for your kind review!
DJ
Customer Advocate at HostGator
I have been a Hostgator customer for over Ten years now, and I say VERY sincerely, that I could not speak more highly of the after sales support and service I have received from Hostgator. The service and enthusiasm for my business shown by these people as truly amazing. I regard Hostgator as "the standard all others should try to compete with".
Hey Les,
Thank you for your great review!
DJ
Customer Advocate at HostGator
All good and easy setup. Quick responses from customer service
Thanks
Hey MD,
Thank you for your review!
DJ
Customer Advocate at HostGator
I am not so tech savvy, but your staff Sharath made my ssl and dns connections a walk through the park for a domain bought from a different provider and hosted by hosgator
Hey Hussein,
Thank you for your lovely review!
DJ
Customer Advocate at HostGator
The service is great. I have a few different accounts with HG. I'm using VPS and shared hosting.
Hey Jairo,
Thank you for your review!
DJ
Customer Advocate at HostGator
Awesome guy, helped me with my task. Much love and respect
Hey Vitali,
Thank you for your kind review!
DJ
Customer Advocate at HostGator
Recommended by my marketing agency and I am so glad they did.
Hey Claudia,
Thank you for your review!
DJ
Customer Advocate at HostGator
The representative quickly identified my issue and promptly took steps to fix it. Clearly explained the timeline in which the correction would take place and all issues were completed exactly as described by the representative. Could not ask for anything better!
Hey Kimberly,
Thank you for your review!
DJ
Customer Advocate at HostGator
I have used HostGator in the past and never had any issues with anything. Before. It is a little bit of a learning curve with creating a website (kind of a clunking looking site) but was able to figure it with so many videos online that actually work with GatorHost and the platform. The thing to me that is really important after reviewing reviews regarding which site is best. Making changes in the design of the website is super quick and publishing them and reviewing and then marking more changes over again is really easy and is such a time saver - that was something that was important to me - getting it tested as quick as possible without any issues is the key. I had a few issues which web searches helped but that was on me for not reading the messages that are provided - I was really thankful that everything was saved as I went along until I figured out what I was doing.
Hey William,
Thank you or such an amazing review!
DJ
Customer Advocate at HostGator
I tried to sort out a mailing issue that has been bothering me for days. I remembered how quick and efficient these guys are and gave it a shot. My issue was resolved within hours and it makes my life so much easier with my clients. Thank you so much guys.
Hey Daudi,
Thank you for your kind review!
DJ
Customer Advocate at HostGator
I have not requested for a migration before changing the nameserver and Jomar has helped me through the request migration service really well and patiently.
Hey Yoonsung,
Thank you for your review!
DJ
Customer Advocate at HostGator
After months of problems, days searching, I finally got the right person that point me to the right package that wil solve all my problems.
Thanks. Best helpdesk their is.
Hey Chris,
Thank you for your kind review!
DJ
Customer Advocate at HostGator
I had an issue with my website and had to rebuild with another platform. When I did this, all the secondary pages had no styling at all. Now, my site was very new so I decided to simply install a new platform... but I kept getting errors... no matter what I did. The agent took care of everything, asking questions, asking for screenshots. Great experience.
Hey Guy,
Thank you for your review!
DJ
Customer Advocate at HostGator
It is available throughout the world and also User friendly
Hey Sintayehu,
Thank you for your review!
DJ
Customer Advocate at HostGator
Secure server and actually a better price then the non-secure server I had. So far the only draw back has been the offline episodes. I'm guessing that is due to the data network changes.
Hi Eric,
Thank you for your kind review!
DJ
Customer Advocate at HostGator
Hostgator Rocks, Local USA servers if needed for that. SEO is great for loading and easy to use platform.
Hi Damian,
Thank you for your review!
DJ
Customer Advocate at HostGator
Recommendation on Youtube.
3/5 Stars because of weird server issues. Server down 09.10.2022 / my Domain was inaccessible?
I was recommended to upgrade my plan because of "lack of space" for uploading media.
In truth, it was a server issue (I had used only ~230mb out of the +900mb that is available). So it was quite infuriating that the recommendation was to upgrade instead of attempting to solve the problem^^ it seemed like it is pushed to get more expensive plans...
Otherwise, helpful support team until now. The abovementioned issue was solved.
Hey Phillp,
Thank you for your feedback!
DJ
Customer Advocate at HostGator
Very friendly to use and solve the problems immediately.
Hey Tariq,
Thank you for your review!
DJ
Customer Advocate at HostGator
I am a nuclear engineer but this is very confusing to set up a website
Hey Thomas,
That's what we are here for. Reach out to our live support and they can get you started!
DJ
Customer Advocate at HostGator
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Adam,
Thank you for your review!
DJ
Customer Advocate at HostGator