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HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.
HostGator Reviews Summary
Overall, the company has established a reputation for providing reliable services and competitive pricing, with many customers noting ease of use and effective technical support. However, concerns regarding customer service persist, particularly related to inconsistent support experiences and delays in response times. While some users have had positive interactions with knowledgeable representatives, others reported frustrations with unresolved issues and inadequate communication. Despite these challenges, a significant number of long-term customers express satisfaction and loyalty, indicating that while improvements in customer service are needed, the core offerings are generally well-regarded.
This summary is generated by AI, based on text from customer reviews
Extremely slow server! I've had to call tech support to see why my site which is very basic, so slow. I am a web developer and designer and I know how to optimize my site and images and I can tell you that it was NOT my website that was making the site run slow. Eventually the tech made some changes and cleared the cache and finally the website was back to normal. Sadly, this was not the first time either. So yes, if I am paying for a service, I expect it to to work correctly 100% of the time.
We were billed around 120 bucks for what they called "PREBILLING for next year"
We didnt use the servic eand didnt want it.
There was absolutely no communication that we would be charged.
We called in and tried to get it credited, they said they would credit it back by the time they did the account was closed, and now it cant be refunded
What a joke. PEOPLE PLEASE DO NOT use this service they just keep billing you without your consent.
You had no right to "prebill" me anything. I did not agree to it and i did not want it
Fine so far, had small issues with site verification email going to spam.
I have worked with HostGator off and on over the past 20 years, and service and uptime has always been impeccable!
I use the paid version of it for my website storage.its very user friendly and great to use
Customer service is absolutely atrocious. I have had to go back to customer service several times in regards to the same issue.
Because I went through a training and they referenced host gator.
It's very easy to use, good support, best price and good services
I've been using HostGator to host 2 of my websites for over 3 years. It's been a great experience. I'm not super techy, so I have to often contact their customer support. And they come through each time. The response time is fast and the service is efficient. They send payment reminders on time too, but everyone does that. The hosting and domains are reliable as well. Haven't had any problems so far. Hope to continue with them for a long time if they can maintain their services.
I was very grateful for the help that was provided. They were very informative and great at explaining what needed to be done to fix the issue I had.
It was a mistake…. Couldn't get it refunded…. $#*! you people… steal from innocent people… I hate y'all!
The client wanted it. But it would be better if it supported php^8
They have a better live tech support, than google.
I had some difficulty building the website but your customer services it's efficient.
It was the very first host I used when I started blogging. Sentimental reasons, I suppose.
Time for support. The average support call based on the 7 calls that I have completed is 37 mins. Way to long. Most of the techs cannot resolve the call on their own and have to reach out to other groups to resolve the issue.
CANT find help with page
There was a bit of confusion on how to get the site live. And there was a problem with the SSL not recognizing the site however thanks to customer service these issues were fixed.
The set up of the site is good and easy to navigate.
Very interesting service. The request was resolved.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members