HostGator

Worst new portal design. Many bugs :(

1. No option to set a manual discount option like before.
2. Service gets suspended within 2 days after expiry. This is not good and move many customers out of hostgator. Atleast 30 days should have been allowed.
3. After payment, it takes 30-45 mins for the service like hosting to be re-activated which is not acceptable. We are in 2024 and this should be instant.
4. Renewal center still shows all expired services.
5. No option to submit cancellation request.

I can say support always on top no matter what time u contact them. Hostgator support are 24/7 on. I usually get connected instantly but sometimes takes between 5 to 10 mins. Overall support is 10/10 but hosting in my experience is 7/10.

I chose host gator 11 years ago and you're revamping up. Your website for billing is quite confusing now it used to be some what intuitive. Your pricing is going up significantly and so I see the same hair as being made by a host gator that a majority of the companies out there make. I'm sure due to revenue growth requirements for your investors Is what's driving the price increases and diminished customer service. I think you might want to take a stronger. Look at what brought you to this point in time where you are successful. When I first joined you wear a start up it's far as I knew. Having been a customer of years for 12 years, there are times where I think about switching service to another upstart who might have better pricing and better customer service. I hope this feedback was informative

I didn't choose them originally. My girlfriend did and had no clue what she was doing so I got dragged into being her admin. I ended up liking host gator. Portal pages are kind of dated and there is a lack of documentation for most things but I'm fine with that. The one thing I absolutely hate is the temporary account that is generated automatically. When we originally started with Host gator, it was not like that. The root for your service was the login username. Now My account is tied to some stupid name I will never remember. Customer service says nothing they can do. Talked to at least a dozen CS agents. Still have temp account as ROOT.

Non-existent customer support. Waited over an hour for a rep in online chat. They require you to pay for hosting just to be able to modify your DNS records. I have never heard of that before in all my years reserving domains! - David Shapiro (I always put my name as I stand behind any review I would post)

UPDATE
In my second interaction with their support, they were amazingly helpful, very responsive and knowledgeable. I spoke to a colleague who also uses their service and she raves about them so I will attribute my first bad experience as an anomaly and change my review from 1 star to 5 stars.

I have several websites for each specialty that I offer and for some reason when I built this one there was something wrong with a plugin that kept locking me out. The tech support was very patient and got me back into the website which had locked me out. It kept happening, so I eventually had to start the entire website over from scratch, after literally reaching out for support four times. This was the first time I needed extensive tech support in the several years that I have been working with this hosting company. Also, I love that they keep adding new features. I appreciate the SSL certificates. I was a total novice when I first started with hostgator and I remember having a lot of questions in the very beginning even though I had read the website information because the concepts were still new to me and they were very patient then as well.

It is simple to use. Support staff is always willing to assist with any issues I might encounter, even when is related to my lack of knowledge and experience creating a website.

Hello. I have had a lot of problems in the last week being able to send emails from the domains that I have hosted on my hosting account. Everything indicates that the SMTP server associated with my account has problems. But it could not be solved. Yesterday I tried to use the support service through live chat, but in the area where I live we suffered from a power outage. So it hasn't been solved yet. Now the problem is added that I cannot access the websites of each domain that I have hosted on my hosting.