HostGator

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My site looks fine. Getting support is difficult and often i find the answers on google after may failed attempts by your support team. The web editor is missing important functionality related to basic SEO needs.

Website stops all the time, Can pay anymore without a contract with paypal, I don't want a contract, why am I forced to use it?. I see 4 accounts number in payment method. But does not define what those are. The whole new website and functionality is so much worse and harder to navigate than before. Bad user experience.

HG was great several years ago. Now, every time something is changed in their end my site breaks. Then they blame me. Days to fix. Tired of spending time fixing their mistakes. CSR does not understand issue. Language issues. Took my site and domain elsewhere.

Have been with Hostgator for many years. But since a problem arose, they have been absolutely awful, it is now over 6 weeks later, my website is down and they are doing nothing fast to fix it. Support only passes on messages, nothing gets done!

Hostgator became quite expensive compared with other top hosting providers. Reduced max site number to 3 for business when others have 15 and 25.
And the last week it has issues all over and I cant finish the rollover of the sites.

Feels like the log in experience changes constantly. Information I need feels like it's hidden and always difficult to find. It hasn't always been like this. When I joined Host gator my experience was much better. But a few years ago price went up massively and support and user experience became much more negative experience. Each year I consider leaving but it feels too difficult to do so. So I stay and I feel trapped.

You keep changing the Portal interface. You don't make it better - just different. And it still doesn't work on mobile devices? Maybe 20 years of smartphones is not long enough for HostGator to figure it out yet.

The new design is awful. I must now spend way too much time trying to find simple things like cPanel and settings like name servers. Seems like a lot of extra steps have been added, none of which are intuitive. If I were new at this, I still don't think it would be easy to find anything.

My experience has drastically decreased with time. The sad thing is, I have only increased my packages with time, but service has gone down. 24, now 48 hours and no updates on my escalated ticket. I buy a new, upgraded VPS package, and haven't even been able to use it yet. Service and promptness used to be much better, as well as quality of the product. Please convince me to stay...

The level of customer service has gone down a lot. We are always talking to people that do not have access to more technical information when requested. You do not offer 24/7 tech support, real tech support, not just someone who answers phones.

I have had a number of issues with email that was set up by hostgator, and have had very mixed results getting those issue resolved. It's been really frustrating - "We made a mistake... it will take a few days to fix. No you won't know what emails you missed and no compensation unless the system is down..." for example. I have a sense of uneasiness about whether things will work properly.

Wordpress would not work for a couple of weeks. There is always an advertisment trying to sell privacy to me every time I log in. I will probably change hosts when my hosting fee is due again because of it.

Your service is horrible. I have not been able to resolve a refund issue that has been going on for 8 months now. I am looking for an alternative hosting service. Host Gator let me account get hacked and has not corrected the error.

Excellent service given by this community that give publication facilities