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HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.
HostGator Reviews Summary
Overall, the company has established a reputation for providing reliable services and competitive pricing, with many customers noting ease of use and effective technical support. However, concerns regarding customer service persist, particularly related to inconsistent support experiences and delays in response times. While some users have had positive interactions with knowledgeable representatives, others reported frustrations with unresolved issues and inadequate communication. Despite these challenges, a significant number of long-term customers express satisfaction and loyalty, indicating that while improvements in customer service are needed, the core offerings are generally well-regarded.
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The customer service rep was friendly, knowledgeable and very helpful determining the issue and solving the problem.
Customer service rep was helpful in resolving my issue. I had called a few times and had gotten no results. Then in the last call, the agent was able to fully resolve my issue.
My site has 404 errors in it but I do not use the site on a daily basis. At some point I should speak with a rep.
Safe and simple to use. Thats what people want and thats what I like.
Straight forward, I'm happy with the hoasting.
I am having some problems with how my site looks on mobile compared to desktop
Excellent attention and service, thank you very much.----------
Everyone was helpful and respectful. Any time I had a question, it was clearly answered, and I could move on building my website.
They have great customer service. Professional and nice, knowledgeable etc...
At first it was very difficult to have my issues addressed. My site was lost and I initially told it could be restored. But after two more calls to customer service, it was finally explained that because it was not backed up, I had lost my original site. But I was able to still have my domain name and have since rebuilt my website.
I put the site together myself. I need to update it, but it's a bit more expensive than I can afford at this time - at least much beyond the monthly fee.
The site is live but some parts that I had hidden now are visible. It is not exactly how it use to be.
Unclear that I needed to click something else. I hate tricky setups like this.
Perfect serviceperfect serviceperfect serviceperfect serviceperfect serviceperfect serviceperfect serviceperfect serviceperfect serviceperfect serviceperfect serviceperfect serviceperfect service
All OK, except monthly price doubled a year ago without any explanations. Had to call to find out.
I was able to chat to clear up the confusion of the require to renew when I just want to keep my website up if I don't renew the two tools I didn't used as much.
Excellent service given by this community that give publication facilities
Was able to quick access my issue and come up with a solution.
This is a very good platform to hosting and managing your site. Easy to use and very able and willing support team to handle issues whenever your reach out. Super pleased with your services.
The technical team responded my application quickly. Their skill and knowledge are very rich. They gave us very useful suggestions to check the problem and trouble shooting at my end. They solved the problem quickly. My website working well right now. Thank you for all effort on solving the issue of website with websites being intermittently down. My business is almost not affected by this issue.
Any way, thank you for all
Reliable and timely support. I really don't need a whole lot from HostGator but I also have few issues.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members