HopperReviews 3,447

I travel pretty frequently, & I have used hopper successfully only once. There was a time I was charged 2x, there was a time I was cleared for travel but was not emailed itinerary, & then this most recent time where the flight would disappear & then reappear each time i tried to purchase tickets. This app was good at determining sales, updating on price changes, & trying to select the best prices, however, not great for using to travel all the time.

I put a freeze on two flights to Europe and booked one of them. The price for the tickets booked went up by $220 for each ticket at the date of booking, which was still during the allowable window period. I was charged the full amount on my credit card. At the beginning, I was confused about how they reimburse for the price above the freeze price and the charges paid to freeze the ticket price. Since I got no email from Hopper as I thought I would, which made me a bit nervous thinking that I did something wrong or the deal was not true! I contacted the Help Center and One of their staff, named "Pak" replied later.
He apologized for the delay in responding but everything was sorted out. The only thing that I still needed to clarify was the refund process. Hopper app stated that is via PayPal when in fact, it was a refund back to the credit card used to pay for the tickets. The frozen fees charged was credited back to the same credit card. The only additional fee was a $5 tip to Hopper which was after all the savings, it a HELL of the deal!! I'm VERY pleased with what I got!! And to top it, I know that my friends who booked tickets before we did through the airline or other search engines paid at least $150 more per ticket! Thank you, Hopper!! I will use it all the time

I've used Hopper for several flights both domestic and international. Hands down the best price finds and predictor I've used. No issues with booking and I've enjoyed massively discounted flights thanks to this app. However, their customer service needs a boost-you can ONLY contact them via online, a phone number doesn't exist. Sometimes the delay of response is hours-not ideal when you have a pressing issue. While we have had to change a flight 24hrs before take off, and it was fixed, it was a total pain since what could have been fixed in 10mins on the phone took 10 hours via "IM" on their app. It's 2019 Hopper, millennials still appreciate a phone conversation!

While the app is awesome and helpful for finding cheap flights, it's impossible to get customer service. I had a problem booking a flight and there was literally no one I can call to try to figure out what's happening. I just have to wait for the pending charges on my bank account with no booking confirmation and hope it goes through because there's no one to talk to, to figure out what's going on. Also they charged me $21 and I'm pretty sure I'm not going to get that back.