The Honey Baked Ham

I usually do order pick up but due to coronavirus scare and stay home order, I decided to order online. It says home delivery and it even stated on the website that they are partnering with ubereats and doordash, but it was a lie! Never got my order and it's supposed to be a next day delivery! Called twice and was on hold for almost 3 hrs! First time i spoke with someone named Janet and she said i might still get it by 9pm but nothing came and she said she will call me back the next day so I don't have to wait but she never did! Called the second time and on hold for almost 3 hrs and when my time almost came, i got a busy signal and nothing after that! They hung up on me when it was my time! Ridiculous to be going through this at this time of pandemic. Horrible!

While I love HBH, I will not buy this year! Their offer for an $8 early curbside pichup discount, paired with only getting that discount if you give an "in-person" coupon, in apalling and disppointing as they try to help people by risking us all in this pandemic. Some smart kid (I have taught 1000 as a professor in MBA school) designed this to make people order, yet not risk / bother with printing the coupon. I hope that the CEO sees this review and realizes that her/his organization is out of integrity... so good bye to my annual $250 Thanksgiving order. Sincerely Mark D.

I called in an order for a box lunch. I also asked if they had any ham scraps because I wanted to pick up some for my dog. They told me that they had 5 bags. I asked if they could put aside 4 bags for me and I would pick it up in 30 minutes along with my lunch. When I got there I went to the preordered line. When I got to the front they told me I needed to get into the walk in line even though I had made my order ahead of time. When I finally got to the front of the line, they couldn't find my order so I had to completely reorder my lunch. They also didn't have any ham scraps available. They were "working on some" and they would be ready in 10 minutes. I was already running late so I just had to buy my lunch and go. No apology. They literally just laughed in my face.

I wrote a review. Don't know how to upload but here is my order #Order #: *******
Order Date: 11/17/2021 The ham was a glorified canned ham sliced real thin. The seasoning was only on 1/2 of the ham and it wasn't flamed! I paid $136 for shipping and handling and the ham and it was not a HBH original. I don't have a flame thrower to do it myself. Ruined my dinner. I had no idea that you have skimped on the ingredients. I am letting you know because I care. Unless you go back to original ways, I will do my own and better! Judy

The boneless baked ham is a JOKE, no smoked flavor at all. This company's product has really deteriorated over the years, sad as it used to be great!

9775 Medlock Bridge Road
John's Creek Ga location, nasty restaurant, temp workers, unmasked coughing on food, using knives to cut open cases of hams& turkeys, then use that same knife to cut the meat. Trash can, filled with trash, just sitting in the kitchen, General Manager Tasha, unmasked, fat & nasty that don't pay employees working through People Ready_ Norcross Georgia location. Both reported to Corporate and the Northern District Health Department

12/5/2022. I went to the sandwich side, as my eyes were dilated, I was about to ask a question, I said excuse me ma'am, her response without looking up was "FILL OUT THE SHEET", I promise you! I walked away but walked back and informed her that she was quite rude, her response was that's the way I talk now how can I help you! Of course I said you can't and asked for the manager, I begin to tell what happened and his response was oh that's (he called her name but I don't remember) she can be curt, but that's just her, so buyer beware, apparently rude is acceptable where you spend your money. I looked back on some of the other reviews and yes there are others with my experience and a 1 review.by the way, I did not purchase a meal, manager insisted, I accepted the meal and trashed it once I got to the dumpster, I wasn't about to eat anything prepared by someone I had just reported. By the way, I was fully capable of buying my meal, so I did not want anything for free!

We received a Honey Baked brisket and had to throw over one third of it away. All fat. The HBH representative said that was normal. Beware. You will pay $85 for very little meat and a lot of fat.

Went to the physical location in Northridge to ask questions about heating, sides, etc.

Reserved a ham and 4 sides for TGiving on 11/8/23 but was told I could not prepay for the order except online. Went online, couldn't find my order and called the main number and was told I had to use the Northridge store website to pay. Went to the Northridge site and again had difficulty finding where to pay, even with my two confirmation numbers. Called the store, was told I could not prepay online after all, that I could pay when I picked up the order at the store, despite being told at the store that they didn't take payments at the store (I spoke to a woman who was probably a recent hire.) Ridiculous procedures, I will happily find a ham at a nearby store. Too bad, as this was $150 order and we have frequent parties of 40 or more.

Over rated. I could have bought 70 lbs of ham for the price I paid for a 4.5lb. Never again. Just made someone else rich! :(

I purchased two $50 gift cards from HBH, then they would not honor the cards. The customer service is clearly not in the US as English is clearly not the first language.

Hello i place an order for a luncheon the assorted box sandwiches. I entered instruction for how many of each sandwich i wanted. When i received the order it wasn't correct. I call ez cater who call Honey Baked ham. I was told they didn't see the instruction and it wasn't in the correct place. We spent $350.00 and i couldn't get i apology for the mistake. If i wanted a correction it was going to cost another almost a hundred dollars.
I was very disappointed and we won't order from them again. The customer didn't matter in this case.
Your ezCater order #H801HY from Honey Baked Ham on 04/20/2023 has been placed.

Disappointed Dee

I ordered a mini ham and turkey online for Thanksgiving 2020. The shipping cost was $18 but I thought it would be convenient to have it delivered instead of driving 25 min one way while waiting in like with my store reservation. The order was supposed to be delivered on Friday, 11/20/2020. I elven got an email from honey baked saying it was shipped 2 days before the delivery date. However when I checked the tracking number it only shows a label was created with UPS on 11/20/2020. This is the day it was supposed to arrive at my house! I called customer service the next morning to see where my order was and they blamed it on ups and said that ups is delivering on Saturday and Sunday and that it may arrive over the weekend. It is now Monday morning and no food! I want my money back. Where is my food? Has it been left out for several days now waiting to be picked up? I have major health safety concerns because we are going on 5 days since the email said it shipped. Never order from here online. Now I am scrambling to figure out what to do for Thanksgiving since this is not reliable.

Bought and PAID for a ham /turkey combo... as a GIFT... PAID for 2nd day air scheduled weeks in advance... the day it was SUPPOSED to arrive Came and went with NO DELIVERY! Then checked ups tracking... they said delivery date changed till MONDAY. That was an extra 3 days of sitting around for a total of 5 days TRANSIT time. NO explanations from ANYONE. But a "We do apologize"... and " you are NOT the only person that did not receive their order.! Plus they would not reship it NEXT day to expedite it getting there pre XMAS... stay CLEAR of this Take your $$$ and run company! BE WARNED

Ham was not spiral cut, slices about 3 in with the cut off. Price inside package different than outside package. Called store said probably a mixup. Sawmill Rd, Dublin, Oh. Beware

I am a healthcare worker in San Diego. Like many others I have been trying to avoid grocery stores and other crowded places as much as possible. Online order From Honey baked ham seemed like a great option. I placed my order on April 3. They guaranteed Easter delivery as long as order was placed by April 8. Long story short. No Easter dinner, nothing on the website letting anyone know orders are not coming. 5 hour wait to call customer service. Finally after 5 days I was able to reach a representative who told me they most LIKELY will give me a refund. But I have to wait up to a week for a callback. The picture I included is the spam we had to raid out of our pantry. #honeybakedspam for Easter. I used to be a business owner. When you mess up you go above and beyond to make things right. I am disgusted by this company and the response I have received thus far. Hope others will read this and think twice before doing business with HoneyBaked Ham company... Update, Honeybaked Ham sent me an email today. The email was a cold message that we will be getting a refund. Again no apologies or explanation of why we did not receive our Easter dinner.