The Honest Company

I ordered a "free" sample package of their baby products and even paid shipping. Really wanted to try the brand out. I NEVER RECEIVED ANYTHING. No product, no communication, not a thing. I took it as an unfortunate loss and have never looked at their products again. She* has celebrity influence so can you imagine how many others paid to try the products but didn't receive anything? That's shipping X thousands of customers. Huge money grab with no delivery.

My overall rating for my experience with this company is "no stars."

Two weeks ago, I ordered a blue tribal diaper cake for a baby shower. I received a pink rose diaper cake. I called and explained their error. They apologized and said they were shipping my correct order. Today I received a panda diaper cake. I could understand one mistake - but two? Unacceptable customer service! It is now too late for a replacement. I will be returning both and will never order from this company again!

I bought 2 separate packs of Honest Co. Wipes from two separate stores only to find LIVE ACTIVE MOLD within the packaging. I emailed the Honest Co. Directly with photos but they basically denied it being unsafe.
DISGUSTING UNSAFE AND RUDE
I wont be buying from them again and that's saying a lot considering I bought from this brand religiously.
Ps Honest Co. Wipes were recalled ONLY 4 YEARS AGO!
I smell another recall coming

An honest review of honest company. Your diapers honestly are the worst. My wife got them because they are cute but they are anti-absorbent. Had to change my sons outfits every time we changed his diaper because he would just pee through a hole diaper. All the other brands are cheaper and more absorbent. I'd take absorbent any day over cute. Cute over priced and non absorbent.

I have gotten 2 messages now saying they "believe this issue is resolved". I paid my money and I have no package. This company was a total waste of time and money. I will never use them again. I will go to Amazon. Even Walmart is starting to sell cleaner products. I'm over this company. This is by far the worst customer service I have ever received.
This company just does not care.

I ordered a gift card which never arrived. It took many phone calls between the Honest company an FedEx to get to the bottom of the problem. We never did because the company wouldn't work with the shipping company to resolve. They finally, reluctantly credited my account because that was easier than figuring it out. Never again.

They have an auto subscribe option that is very tricky and if you are not actively looking for it they will sign you up for subscriptions. When you call and tell them you did not want a subscription they say there is nothing they can do.
In addition, when you send an item as a gift to someone else, it automatically goes as your default shipping address. Again they have a tricky website and customer service is not helpful at all.

Me and my girlfriend put them on our daughter one time and after the first diaper change she started to get a rash and once we switched back to Huggies and the rash cleared up there was horrible burns on my daughters private area she has been in pain and will screen so bad because of the burns when you change her now I would not recommend anyone to use these diapers ever

I ordered the diaper subscription, it came with no wipes. I was given the run around for serval days and sent a return label (which makes zero sense). Only after I said "If you guys aren't accredited by the better business Bureau anymore you should take their seal off of your website." I also asked why they aren't accredited anymore and they obviously didn't answer that question. This company sucks. Probably had a terrible rating you can't even see their reviews on bbb anymore. So sad. I will be reaching out to the bbb to let them know how fraud this company is. So sad.

We typically use Seventh Generation or Cloud diapers, and always without issue. However, twice in recent months, our Target has been out of those brands and we have purchased a package of Honest diapers. Both times my son has developed an irritating rash in the waistband area on his back and sides. The rash appears a couple days after we begin using Honest diapers and disappears when we stop using them. The only time I have had to use diaper cream on my son in his two years of life has been when we are using Honest diapers.

I purchased Honest diapers, believing the marketing that they are free of harsh chemicals and skin irritants, and better for baby. Apparently not. I am highly disappointed that twice now I have wasted money on these diapers. I know I am not the only one who has experienced this with Honest as a quick Google search revealed other parents complaining about this as early as 2013 (and probably earlier). Why has nothing been done to remedy the situation? Does Honest really care so little about babies that in eight years the company has failed to make an effort to do better?

Honest seems to me to be just another Johnson & Johnson, concerned only with profit and intentionally ignoring the harm its products are causing. I find this especially disdainful when it involves babies and children too young to speak up for themselves.

Their pull ups burnt my child they said if I sent the doctor bill and the diapers receipt they would refunde me in a credit to the store for the amount of money I'm out so I sent them everything and now they are ignoring me

I purchased multiple products for my daughter's Labor & Delivery hospital take-alongs. With the order I received a free gift of household cleaner which was so poorly packaged it leaked, box was soaked and all items in the order were soaked as well, including newborn needs. Customer service asked me to return the soaked products however as they were dripping wet, return shippers refused the items, its common sense that you cannot ship a thoroughly soaked package of diapers, lets get real. Customer service offered only a $6.00 credit for the value of the free gift that leaked. The remainder of this $70 order was a loss to me. When by honest to write a review, I did as asked, within the guidelines stating the above and I received the following message:

"Our staff has read your review and values your contribution even though it did not meet all our website guidelines. Thanks for sharing, and we hope to publish next time!"

On Dec 26 I placed my first order with this company for dish soap and dryer sheets. I was excited to find the company and the products. Two days later a got a notice they were delivered. We were home and have cameras on our porch. They were NOT delivered. I tried to find a number, which took considerable time - but finally did and called them. Their customer service person told me "FedEx often says they have delivered things when they haven't - so I should wait a couple days for FedEx to deliver it." The next day I filled out a Ticket with the company and received an auto reply. To make a dumb story short - - we traded numerous emails over several weeks, to no avail --- mostly I received emails in response saying "glad your issue has been resolved." We are now just a few days short of a month and I called Customer Service one more time. First they said they would have to reach FedEx and they would call me. I called back and offered to wait on hold until I got a response - they told me they were issuing a refund. No refund. Called back and they explained it was a credit, not a refund and it would be added when I got to the payment part of the cart and I cold reorder the items with the credit. I tried, but 1) the very same items were more expensive now than the credit would cover - and - 2) there was no credit on my account. Another disappointing communication with Customer Service - where I demanded that either they reship the items or they refund my credit card. The woman on the phone said she would research it and call me - I asked her to leave a message on my phone - which she assured me she would. She called - but did not leave a message. The only response I have received is a notice that my "subscription" would ship on the 23rd and I would be billed at that time." So - bottom line - i still have no product, no credit and no refund --- but I now seem to be signed up to be ripped off monthly. Now I have two issues to call about. Grrrrrr

Nothing is free,,, everything has a cost,,,, Leftist garbage think,,,, Amazon trash,,,, stupid tech garbage think,,, it's all going in the trash. It takes massive amounts of fuel, natural resources to make and ship,,,,,,,, you can pay for a label that makes yourself feel better about consuming a product but go ahead sheeple kid your self Hollywoods got your back

Morally Bankrupt business that engaged me to sell Russian Timber.
Instead used me for 68 Days for nothing.
Alsø burnt my agent and suppliers in Russia.
Disengenious Engagement by ruthless thieves, Andrew And Chris Vincent.
Dont do business with these Vulchars.

12 Carr Road & 170 Stoddard Road. Mount Roskill Auckland New Zealand.

Poor customer service. Extremely disappointed with Honest's lack of accountability and responsibility to provide confidence around deliveries. An order was never delivered and now it has cost me $122.31 in products that were never received because Honest refuses to provide any assurance or solution.

My options for a package that was never delivered via FedEx were:
(1) Check with my neighbors to see if they received the package
(2) File a report with local enforcement and dispute the charge with my bank
(3) Change my settings using FedEx Delivery Manager to require signatures

Because FedEx marked the package as "Delivered", Honest would not issue a replacement or refund. Other retailers would have fixed this and earned my trust. Honest's policy around refunds and replacements for lost or missing packages are BS and I refuse to spend money on a service that doesn't value me as a customer.

I have waited 1 hour to speak to someone via phone, emailed them they never got back to me, also tried chat online "we are currently experiencing unusually high wait time" SO you can't get a hold of someone unless you are lucky. I never got my package which was sent back to the sender cause the bundle was damaged... they don't let you know that it was sent back, they took the money out and I still haven't gotten the package, it's been a month. NOT WORTH IT.

This company took my money with out permission ($100.00). Manager is always busy. Nothing honest about this company, after using this company for over 6 year for my kiddos they do not want to help you and listen to you, they don't really care about you. Looking forward to use another brand. Doesn't get any worse.

I got some of this in my eye and my eye was blood shot and in pain for hours. Always read labels in back. The front says "perfectly gentle" don't assume it is. There is a caution statement on back in very small print that says avoid contact with eyes. They should have this in the front where customers can see it. It also says on the front tear free. Far from it. An hour later my eye is still red as can be and painful.

I did subscription for my baby's wipe and diaper.
First month They sent 2boxes why? ( they have to send 1box!) and 1month later sent another box.( I did 8weeks term)
I tried to cancel.
But, I couldn't.
I sent an email for cancel subscription but, they are naver responsed.
They are swindler!
I am going to report BBB

I wish I would have come to this website and read reviews before I placed an order.

I received my items in a damaged box along with 2 damaged and 4 missing items. Also in the delivery, there was an open packaging to another individual with their home address. This mistake alone is extremely alarming me to me.

When I contacted customer service, along with all the other reviews, the wait was extremely long. I requested a call back and received a call back within two minutes. The rep that I spoke with said that I had to send her pictures of the damaged items if I wanted a refund or the items replaced. She said because of the error, she can send a shipping label so that I can ship the unwanted items back to them. So at this point, being extremely frustrated as to how my items were received, now I have to take time out of my busy schedule to take pictures, upload them and wait for a shipping label, find a box and take it to UPS to ship the items back... Honest Company is not accommodating when they screw up and as a first time buyer who was really excited to try out their products, will never purchase them again.

Honest diaper is sucks! Is there is a no star thing i would give zero to honest company! My daughter suffered from burned in her private area, and which gave here a hard time peeing and having a trouble sleeping at night time and honest didnt do or offer anything about this! That how horrible honest diaper! I tried to chat with honest customer service and they refused to give a compensation for my daughter damaged! They didnt even offer any help, basically they said that go $#*! yourself! Horrible diaper, horrible customer serviced. Not friendly at all...!

I have been trying for weeks to contact someone. No one is ever available by phone as its always too busy and they are closed on Fridays. The replies to email or Facebook messages take weeks and are totally generic when they do come. We have been long time members and have gotten bundles for both of our kids but I think Im done with them. The havent had any diaper prints I want for months and I keep putting off my shipment waiting for more prints but every time I check there are less. I got a generic message a month ago to be paitient and they had exciting news coming but they wont tell me what or a date. I cant even eat plain white diapers anymore in the size I need. Months now! What is the deal? I have dealt with their horrible customer service in the past but with this added frustration Im out. Get it together honest company. No one wants the prints you cant sell.