Eve L.

Interesting it's hard to find a place online to write a review of the Honest Company! I had a bad experience with them. My friend gave birth recently so I wanted to send her a diaper cake as a gift since she never had a shower. I understand diaper cakes take time to make but I ordered one anyway, in addition to some bath items. A few days later, I checked on my order online and saw that it was REFUNDED because the item was NOT available. What the hell! I did NOT get an email notification about this so I tried to contact them by phone two days in a row (and I called in the morning) and there was NO response on their online chat system. I emailed them asking them to cancel the order because the diaper cake and bath stuff was meant to be a WHOLE gift order and why would I want to send half a gift!

A week after I placed my order, I got an email that said it went out (just the bath item). I then got another email from customer service that they can't modify orders once they are placed. Well that's hypocritical! You 'sell' me a diaper cake, but cancel it because you're incompetent to get it made. But yet I can't cancel my order, which was meant to be a gift set?

Their customer service is horrible and I would NEVER buy from them again. Disappointed, expected more from Jessica Alba (and I read her stupid book) but obviously it's all glitzy marketing and nothing to support the operational side.