Judie L.

Poor customer service. Extremely disappointed with Honest's lack of accountability and responsibility to provide confidence around deliveries. An order was never delivered and now it has cost me $122.31 in products that were never received because Honest refuses to provide any assurance or solution.

My options for a package that was never delivered via FedEx were:
(1) Check with my neighbors to see if they received the package
(2) File a report with local enforcement and dispute the charge with my bank
(3) Change my settings using FedEx Delivery Manager to require signatures

Because FedEx marked the package as "Delivered", Honest would not issue a replacement or refund. Other retailers would have fixed this and earned my trust. Honest's policy around refunds and replacements for lost or missing packages are BS and I refuse to spend money on a service that doesn't value me as a customer.