judy w.

On Dec 26 I placed my first order with this company for dish soap and dryer sheets. I was excited to find the company and the products. Two days later a got a notice they were delivered. We were home and have cameras on our porch. They were NOT delivered. I tried to find a number, which took considerable time - but finally did and called them. Their customer service person told me "FedEx often says they have delivered things when they haven't - so I should wait a couple days for FedEx to deliver it." The next day I filled out a Ticket with the company and received an auto reply. To make a dumb story short - - we traded numerous emails over several weeks, to no avail --- mostly I received emails in response saying "glad your issue has been resolved." We are now just a few days short of a month and I called Customer Service one more time. First they said they would have to reach FedEx and they would call me. I called back and offered to wait on hold until I got a response - they told me they were issuing a refund. No refund. Called back and they explained it was a credit, not a refund and it would be added when I got to the payment part of the cart and I cold reorder the items with the credit. I tried, but 1) the very same items were more expensive now than the credit would cover - and - 2) there was no credit on my account. Another disappointing communication with Customer Service - where I demanded that either they reship the items or they refund my credit card. The woman on the phone said she would research it and call me - I asked her to leave a message on my phone - which she assured me she would. She called - but did not leave a message. The only response I have received is a notice that my "subscription" would ship on the 23rd and I would be billed at that time." So - bottom line - i still have no product, no credit and no refund --- but I now seem to be signed up to be ripped off monthly. Now I have two issues to call about. Grrrrrr