Gary M. W.

I received a package that I did not order. It was an obvious wrong address...any of the new order systems would have flagged that. Nevertheless, I reached out to assist to get it returned. First thought was, if they just told the lady where to picks it up; this would have been long over (note: I live in a small town). They just were not pleasant people; they told me to call FEDEX. Since was not my problem, trying to coordinate that with FEDEX did not really seem to be my problem. Nevertheless I provided my pick up address for them to coordinate the return. FEDEX did not show up, so I let them know. Then they kept asking multiple times to confirm my address. I mean how many times do I have to provide the same address. Then they sent a new type of communication response for me to review, I would have to sign into their site with a customer number and password. Obviously, I never intend on being a 'Honest Company' customer so that was not going to happen. I asked to speak to a Manager and was basically told 'no'. All and all it was a frustrating experience to try to assist in returning the package that was not mine, that I had never ordered. Plainly they are just odd... I would not recommend being a customer of their...