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    Homeserve Furniture

Corporate Values

Overview

Homeserve Furniture has a consumer rating of 1 star from 2 reviews indicating that most customers are generally dissatisfied with their purchases. Homeserve Furniture ranks 351st among Furniture sites.

  • Service
    1
  • Value
    1
  • Shipping
    1
  • Returns
    1
  • Quality
    1
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
2
View ratings trends
2
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How would you rate Homeserve Furniture?
Top Critical Review

“Absolute cowboys.”

Barry P.
12/13/20

Had 2 visits from this company at the request of Oakfurnitureland after buying a leather 3 piece suite from them for £2500 which was faulty after 2 weeks with the leather on 1 of the chair arms becoming loose and saggy which was obviously caused by insufficient padding under the leather. On both occasions I was told that they didn't consider it to be a fault and that it was due to fair wear and tear and the complaint was invalid.(After two weeks what a joke!) and they refused to repair or replace it. I then contacted a well known totally independent firm of furniture experts who immediately said that the chair was faulty and of poor quality. Homeserve furniture repairs obviously do not know what they are talking about or are just fobbing people off to protect the interests of Oakfurnitureland who pay their wages. When they submitted their final report they lied and said they had been at my house for 1 hour when in fact it was about 15 minutes and they said they had removed the excess leather by smoothing it with their hand which is a complete lie and the photos he took where in such a way that the arm in question was in the shade so that the ripples could not be seen. These people are a complete disgrace and should be avoided at all cost.

See critical reviews

Reviews (2)

Rating

Timeframe

Other

barryp133
2 reviews
8 helpful votes
December 13th, 2020

Had 2 visits from this company at the request of Oakfurnitureland after buying a leather 3 piece suite from them for £2500 which was faulty after 2 weeks with the leather on 1 of the chair arms becoming loose and saggy which was obviously caused by insufficient padding under the leather. On both occasions I was told that they didn't consider it to be a fault and that it was due to fair wear and tear and the complaint was invalid.(After two weeks what a joke!) and they refused to repair or replace it.
I then contacted a well known totally independent firm of furniture experts who immediately said that the chair was faulty and of poor quality. Homeserve furniture repairs obviously do not know what they are talking about or are just fobbing people off to protect the interests of Oakfurnitureland who pay their wages. When they submitted their final report they lied and said they had been at my house for 1 hour when in fact it was about 15 minutes and they said they had removed the excess leather by smoothing it with their hand which is a complete lie and the photos he took where in such a way that the arm in question was in the shade so that the ripples could not be seen. These people are a complete disgrace and should be avoided at all cost.

miguelm328
2 reviews
2 helpful votes
March 23rd, 2021

WARNING: If you are looking for a company that takes pride in their products, will give impartial expert advice, good customer service and responsibility for what they sell, Furniture Village are not that company.

They employ incompetents like Homeserve Furniture Repairs, that are at best economical with the truth, not impartial and have problems with arithmetic.

I have to concur with the other negative reviews about Homeserve furniture repairs and only wish we had seen these negative reviews earlier.

We thought we were an isolated case, and typically British did not want to make a fuss.

We were led to believe by Furniture Village that Homeserve Furniture Repairs were impartial experts, and a bit like the Ombudsman. Nothing could be further from the truth and i now realise ours is not an isolated case.

It is quite unbelievable that they have got the contract servicing and repairing for so many companies, but if people carry on leaving these negative reviews, they won't have it for much longer.

We have found Homeserve furniture repairs and their engineer to be incompetent, their report misleading and at best, economical with the truth. Also have the photographs and reports to prove it.

Our report number is: 2161656

Please ask to see your report, we had not seen it during discussions with Luke the manger of Furniture Village Friern Barnet and Stevenage, The report was used as a verbal stick to beat us with.

We were a little bit intimidated at first but once we asked for a copy of the report (which is your right) we see how we were mislead and how inaccurate the report was, and have now taken the necessary steps with a reputable company to rectify this.

Really grateful to Sitejabber, Trustpilot and Google reviews and everyone that has taken the time and effort to write these reviews, warning others, regarding Homeserve furniture repairs so we can highlight these unethical practices, and hopefully put a stop to the misery caused by this type of scam.

REPLY TO HOMESERVE FURNITURE REPAIRS ON TRUSTPILOT REVIEW...

On Sitejabber reviews we can upload photographs and have uploaded the phots from Homeserve Furniture Repairs. The photos also show 14 slats missing from the pictures and 9cm gaps between not 7cm which is industry standards. Photographs do not lie, What do you say to that?

We are not alone, there are lots and lots of negative reviews about Homeserve Furniture Repairs, are we all wrong? The algorithms on your reviews show an abnormality, i would focus on that if i were you.

All reviewers need to do is Google the search term, Homeserve furniture repairs Scam, and they will find lots of reviews all outing you for being incompetent scoundrels. They can also Google the search term, Homeserve furniture repairs scam, money saving expert, for the truth about Homeserve Furniture Repairs.

The images show 13 slats on our bed base x 2, but 20 each side on the picture advertising our bed on the Furniture Village website. Thats a total of 14 slats missing and 9cm gaps not 7cm. The pictures also show this, so do your maths or ask someone that can.

We only want what we paid for, nothing more.

We willingly paid a premium when shopping at Furniture Village mistakenly thinking we would get sound impartial advice, access to quality products and peace of mind, should something go wrong.

Instead we got you?

Tip for consumers:
Do not trust or respect the Homeserve furniture repairs report, they are not impartial and our report has been amended twice, and soon the be three times. If you are unhappy take them to task. Don't be fooled into thinking they are the ombudsman.

Nothing of the sort.

Products used:
Bedstead

Service
Value
Shipping
Returns
Quality

Q&A (0)

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Typical questions asked:
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  • What is the return policy?
  • Where is the company located?

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