Homesdirect 365

So ive ordered this lovely french bed of their website for very high price. So i thought the quality will be imaculate.
1- the web didnt say that i had to wait a month for a delivery.
2- when it arrived the packaging had soil on it and one of them was damaged. This made me think that the bed was kept in a farm and not a warehouse.
3- some parts of the bed were dirty, had stains of dirt/sweat/oil/unsure.
4- some parts of the bed were painted poorly. I could see the brush streaks and writing in pencil on top.
It did not look that parts underneath the bed belonged together with the headboard and food board.

Be VERY VERY careful!

We ordered two bedside tables back in September from this company. Delivery was due beginning of December. I chased them and the products were eventually delivered on the 17th December.

Whilst waiting for delivery I noticed the price on the website had dropped and I had now paid £70 more than the advertised price. When I contacted them they did provide a refund, but no apology for the inconvenience.

When the products arrived they were a completely different colour to the pictures on the website. When I contacted Homes Direct to explain my disappointment and try and arrange a refund and return I was told that I would have to pay a courier to return the items (as stated in their terms and conditions). I agree, this is stated in the terms and conditions that the customer must pay for the return should they not like the product, however, the product that turned up was nothing like the pictures on the website!

Quite frankly the woman that took my telephone call couldn't care less and just wanted to get off the phone! I've ended up being extremely disappointed and have two bedside tables that I'm now going to have to attempt to stain to the darker colour required. Very poor show from Homes Direct 365 - I would not recommend or use again!

Do not purchase from this company. Firstly I was told if I was not there for delivery I would be charged £100. Then after taking a day off of work they phoned me at 10:30 to say van broken down and would not deliver. Then they booked for a Tuesday two weeks later and turned up Monday night with 20 mins notice.

That was just the beginning one of the mouldings on the three door wardrobe was completely substandard it had been repaired with wood filler. I sent them pictures and they quote colours and finish may vary. They said I would have to get it back to them for a refund and it is about 80Kg and would cost over £100. I have read other people that have had double beds that are over a foot longer than the matress.

There customer services were rude and unhelpful, and rude. I have never experienced such bad quality and service. Check out other reviews on the web on them I wish I had as many have experienced the same as me.

WEB******* taken my money and not had a single update since apart from when I've called them - apparently ETA is May? Their website is pretty poor in terms of trying to know if the item is in stock or not and when I tried to call them before placing an order couldn't get through so thought I'd try my luck. The saving is great, but for the time to wait for it, I probably could have got one similar elsewhere a lot quicker. Do your research first. I'll maybe amend my review when/if my order ever arrives (surely a sale item would be surplus stock to shift out of a warehouse so I'm a little shocked if it really was out of stock).

Update:

Funnily enough I got an email shortly after this saying that it was expected on the 1st May and then I'd be contacted to arrange delivery or I would be kept up to date of any changes. Being a bank holiday on the first I thought I would wait till today to give them a call if I heard nothing. So I have. What a surprise, now not expected to them till the 15th May and then it will be sent out to me by FedEx...I'm on holiday till June. Not ideal, not impressed that yet again I have had to chase. I'm over £200 invested into this, and when I asked when it had changed to the 15th, the lady, who fair dues to her was really pleasant couldnt give me an answer. I've looked other items on the website, but I think I'll keep shopping around.

After a wait of nearly 2 months, I was sent a broken dressing table. After a lengthy back and forth, I finally got the company to agree to refund me (my statutory right). After more lengthy back and forth, they agreed to arrange for Fed Ex to pick up the item and then refund me. However, the item came in 2 boxes and they only sent me one label to attach to the box for Fed Ex, therefore, only one box was collected. I am now struggling to get a response for the company to send a second label to get the second box picked up. No sign of a refund. Absolutely absimal quality, customer service and procedure. Absolutely do not recommend and would never use again.

Great service, they kept me in the loop with expected delivery dates and shopping dates. Fantastic service and was all perfect condition would defo use again.
Order number WEB *******

ADVOID BUYING THROUGH THIS COMPANY!

Placed an order on October for a phone box one was delivered in December but had quite a bit of damage so they have agreed to replace it for me.

I was told when I phoned at the beginning of Feb it was in stock and would be in touch for delivery soon. Phoned again 2 weeks later and told that it was never in stock but will come in next week. They are now telling me that it won't come till the end of April

I have tried to raise a formal complaint but had no luck. I get a different person every time answering my emails and nobody is taking me seriously. They have done nothing to resolve the issue, not even offered any money back and an apology for delaying it for 6 months

Don't waste your time buying from this company. They want your money then give you a faulty product that they have no intention of replacing

Very easy to put together - perfect fit/finish to our new kitchen diner- matches the radiators perfectly.

Regrettably ordered in May 2020, 2 ROUND glass coffee tables! Received after 10 weeks the wrong order, a miss match of round coffee table bases with damaged square glass tops. Every corner of these glass tops had been broken off, due to bad packaging! This company is unhelpful unprofessional, with a condescending attitude, they relunctantly offered me £20! I was outraged at their rudeness and total lack of grasp, and to add insult to injury, they insisted that I pay the return postage. This would have been around £80.00. After months of charge back involving PayPal and personal bank, where this company deliberately stalled by sending a 2 kilo small package return, couriers would turn up unable to collect, as these tables are in excess of 20 kilos and in 4 separate packages. Eventually after 5 months of grief, this company, begrudgingly provided 2 labels. With the help of courier we strapped these tables and tops together, and to some relief they exited my property. I immediately informed Homes Direct of the collection, and wisely took images of the courier removing these tables. The company to this day have not acknowledged their responsibilities or confirmed this return, and I have NOT been refunded. It is now October, nearly 6 months since my online purchase, and My personal bank is now pursuing this company for full costs... Disgraceful behaviour, BEWARE!

I ordered a chest of drawers December 12th it was in stock and no lockdown at this point. Rang up as no delivery estimate. Wont be in till January 27th rang today, won't be in till 19th of February, then a further 19-27 delivery. Paid 500 i upfront... it's a joke

Purchased goods in May, only to find out month later the product wasn't in stock, then advised I would receive the delivery end of August, no delivery, chased via email, no help, chase by phone to be advised they didn't know when they will have my goods in stock then to be told it will be couple of weeks and they would call me Friday gone to confirm, Donna did not call me, sent email, no reply! Telephone today 11/09/20 to be told sorry no longer available, communications are dreadful, hopefully Stacey has processed my refund, however could take nearly two weeks to be in receipt of my money they have had since May!... will never use this company again or recommend it, key thing missing despite my goods, COMMUNICATIONS!

We purchased a bed back in September 2020, with agreed customisations (no footboard), and were told that we would receive it within 12-16 weeks (i. E. by Jan). January comes and goes and still no bed so we emailed them. Apparently our order was not put into the system, so we would now have to wait a further 12-16 weeks. That time also elapsed and we requested a refund, but we were told that our bed was in the process of being hand-carved (seriously?). By this point we were feeling suspicious, but we let them fob us off another couple of months with the "Covid delays" excuse. Most recently, we were told over the phone that we should expect communication from them by the end of July to arrange delivery. It is now mid August and we are going back to them again to demand that refund. I've seen a lot of reviews about things taking a long time or being of poor quality, but I honestly now believe that they aren't even making our bed and will literally never deliver it. That's 500 quid they've had from us for an imaginary product!

Bought loads off this bunch. Usually broken or late delivery.

Customer service is *******@nk. They don't deserve to be in business. Shower of sh! T

AwfulAwful company - too small to be reliable, not honest…
I would urge any NOT to use this company, my experience has been awful, I ordered a matching dressing table, stool and mirror on 7 December 2020. I cancelled my order today 23 June 2021 as they advised that the mirror was still "at sea" which is exactly where is was 3 weeks previously. Each of the items has arrived separately and they wait for it all to arrive so that they can check that wood actually matches. That was not explained to me until after my 3rd phone call, in fact, at no point did they contact me to apologise or explain what was happening, only ever responding to my phone calls/emails. They have told me often that this is not their fault as they get their furniture manufactured in Indonesia and this is out of their hands. Apparently they are also only a small family business and don't have the capacity to provide any kind of customer service. They were however, quick to take a lot of my money and put it in their bank for months. Strange that…. Also, you wont find anything lthat tells you the actual truth on their web page or a warning that you might wait approx 7 months for delivery. This is a small company, all at sea (literally), it would not surprise me all to hear that they go bankrupt as they seem completely unable to manage their company. Don't risk your money, time and anxiety…. Stay well clear….