Homesdirect 365

Waiting four months for an item to arrive, told it was finally arrived and now it wont be delivered for another 17 days, not a good experince.

The company took an order for an item they did not have in stock (without notifying me) I waited over 2 weeks for delivery. When it arrived, it did not look anything like the listed item. It was a completely different colour. I was so disappointed.
I then chased homesdirect365 with emails and phone calls for the next 19 days, trying to arrange a return and refund. They denied all knowledge of receiving my emails (convenient!).
Eventually, they said that the table colour was acceptable and would only refund me if I paid the return postage cost! (The table should have been a light honey mango. It was dark teak mango!)
Avoid ordering from this company. Their website images are not a true reflection of the items they sell. If you need to complain. They will deny receiving any of your emails, and to top it off, they will charge you to return your mis-sold items to them!

Been weeks unable to use a bed that cost over £1000 as the middle support leg arrived in an appalling state. Shocking and incompetent customer service. Offered a discount then refuse to honour it. Disgrace of a company! Avoid!

I purchased a 8-10 person bubble tent from Homes Direct 365 in September thinking I could use it to protect us from the elements when using our hot tub. The PVC material is woefully thin and poles to hold the roof up very flimsy. Wouldn't stand up to even the most inclement of British weather - avoid!

The PVC came away from the zipper and after one use we have an item that is not fit for purpose. It's a cheap copy of a more expensive item. I paid £289 (vs £600 for the 'official' version) but as it's broken after one use certainly not money well spent. Customer service communication is terrible. They offered me a refund after I contacted the furniture ombudsman but unfortunately I had already disposed of the item thinking there was no point in keeping it given how rude they had been. I'm sure some of their stuff is fine but avoid buying things like this. Just good money after bad.

My furniture was delivered today by Beau, very helpful and polite. Beau is a great ambassador for homesdirect365, I wouldn't hesitate to recommend this company, very pleased with quality and service.
Lynne Cooper

Would be ZERO stars if I was able to. I never leave bad reviews but my experience was so horrendous I can't not.

Ordered a cream shoebox from the website. The item I received does not look anything like the colour of the item in the picture on the website and has a yellow appearance. The item on the picture is a white cream - completely different.

Have been told that return postage won't be covered because the item is sold as described and received incredibly rude customer service. Those I spoke to implied I was lying and that the pictures I sent through look the same as the image which is complete nonsense.

Avoid this company. Wish I read the views beforehand as many have complained about the service and quality of the goods.
Extremely disappointed and disgusted by the service received. I will not be shopping here again.

I didn't find any place to write on actual page review so I found a space so I can write about home direct 365 review I do most of my shopping for my house from online and I have never been across to the $#*! and poor furniture Website in my entire life! I order a bed I ordered it on January and now it's August what first to send me are used to bed when I asked for the exchange it took them two months to send me another bed which is the same problem it has black marks around it and it has chips missing absolutely disgusting! And now the refuse to help me at all! I spent £1139. 99 on a used bed! Please people be aware of this website do not order anything from this website!

Customer service absolutely disgusting! Spent £800 on a wardrobe during covid. Unfortunately because of circumstances our build was delayed. Items arrive and were checked for damage, boxed back up and shut away. Months later when we came to build the item and we were missing the bottom with the legs on. The first lady I told gave me the impression that there would not be any problems and even laughed at my predicament! 4 calls later the only response I have been given is that there is nothing that can be done. I have offered to pay extra for the part and assured them that my husband can make it fit if they remake the piece but they will not help and are not interested! DO NOT BUY FROM THIS COMPANY!

Purchased a desk with a 6 week lrad time.
Called before placing the order to be told it would actually be 8 weeks.
Following the purchase this changed instantly to 12 weeks.
At 12 weeks I chased delivery to be told it would be another 3 weeks.
I then followed up again to be told it would be delivered on a set day in two weeks time.
Somebody had to be present to accept the delivery, and the delivery window was all day.
Late morning I received an unapologetic phone call telling me that their van had broken down and delivery would be the following week or week after.
I rang up and the customer service advisor was extremely rude.
Canceled the order, this company is the worst I've ever had the displeasure of dealing with and never actually ended up getting the desk!
Avoid them like the plague and spend your money elsewhere!

If you are happy to pay for an item and wait 6 months for delivery, this is the company for you.
If you are happy that when it is eventually delivered it bears little resemblance to the photos and description, then this is the company for you.
If you are happy with shabby rather than shabby chic, then this is the company for you.
If you are happy sending numerous emails in order to receive a refund then this is the company for you.
If you are happy that even after conceding they are legally required to refund you and they don't, then this is the company for you.
Is this the company for you? Only you can decide.

Rustic white coat stand WEB*******. We wanted something in our open plan home that wouldn't look like a coat stand when empty. The white rustic coat stand is fabulous and looks like a sculpture when all the hats and coats are in use. Price not cheap, but for style and pure focal point by the door it is outstanding. Can't say how much we love it. The all round service and communication has been first class. Will keep coming back.

Worst furniture company ever. Very poor service and quality not what you see on photo. Avoid! 1
Ordered a cabinet, was delivered after 2.5 months with broken and damaged pieces. It's all flat packed and manufactured in Asia with cheap wood. After complain they offered silly compensation for a £700 furniture. Later promised to replace it within 1 month and now after chasing (4th month running), someone placed an order and confirmed would likely to arrive in another 1.5 months. Mar to end July for a rubbish wooden furniture. Please stay away as their service, promise, quality nothing can be trusted. I can send photos should anyone need.

They don't even deserve the 1 Star. Spend £600 on a telephone drinks cabinet which was in the sale down from £1000! This cabinet took 2 months to arrive on inspection it's was a joke, the list is endless really i must have taken 50 photos of damage/paint colour differences so poor. The wine bottle don't even fit in the spaces. China must have different sizes.
Never again will I order from them and people if you want a good product that you have paid for don't order here.

Good product, disastrous service and business.

Ordered April 2012, told afterwards it would not be in stock until June. June came, told it would be July. July came, told it would be August. Had to chase them every few weeks for update. Finally arrived in September - was faulty and needed replacing (give me strength). Told this would be November, obviously November came and went, then told December. Finally I'm told it arrives at their store in January. Took delivery of it today, 1st February 2013 - 9 months after I ordered it.

Sort your business model out, your product is good but the way you source and deliver it is a complete disaster which ultimately the customer ends up paying the price for.

1 star added for the delivery men who were the nicest and most helpful I've ever come across.

I do not know how this company can operate in the UK. The products they sell do not match the photos or description on their own website. The quality is so bad, bad paint jobs, bits of MDF stuck back on after clearly being broken, items sold as wood only to be received as cheap MDF. The after sales service is basically non existent. If don't just you want to just throw money away avoid using this company.

Absolutely horrendous company, order didn't arrive on the day it was suppose to and was given a pathetic excuse of their van breaking down and the new date for delivery was 8 days later.

I called customer service and the lady I spoke to Sarah was so rude, decided to threaten me that if I don't hear her out she would hang up and not proceed with the return as its in her control. Absolutely disgusting manners and she eventually hanged up in my face as I was talking. I called back to which her tone changed and she said they would issue the refund in 10 working days.

They're a scam. The reason for the delay in delivery was because of where I lived, I haven't ever been told that living in London was a reason my order would arrive late.

I advise everyone never to buy anything from this site.

Items are from China so delivery takes months. My order arrived damaged and the issue still isn't resolved over a year later. They are a nightmare to deal with, customer service is appalling and they are the rudest people I've ever come across.