• HomeChef

2021 CUSTOMER CHOICE AWARD

HomeChef

Overview

HomeChef has a rating of 3.0 stars from 323 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HomeChef most frequently mention meal delivery, and grocery store. HomeChef ranks 7th among Meal Delivery sites.

  • Service
    14
  • Value
    17
  • Shipping
    14
  • Returns
    10
  • Quality
    17
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
3
18
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What reviewers want you to know

Positive highlights

Critical highlights

  • In order to cancel that order, today the customer service rep said I should have called customer service.
How would you rate HomeChef?
Top Positive Review

“Generally very satisfied”

Michele C.
4/7/22

We have been with Home Chef for a little over 3 months. A little surprised at the negative comments. Aside from one incomplete order which they immediately refunded have been very satisfied with the quality and customer service. Also delivery has always been on day we designated. We've enjoyed trying meals we otherwise wouldn't have made ourselves. My only "complaint" is noticing that trend seems to be toward more expensive meals. Like to stick to the $8.99 options.

Top Critical Review

“Never correct, expired products”

Lisa N.
1/27/23

I had a total of 9 meal kits delivered and I'm done wasting money. I used all kits within one week of delivery and I've had several problems from missing products, expired products (sour cream, naan bread), bad produce (either vinegar smell from being expired or soggy potato's), and on 2 occasions liquid from a product leaked out and covered all the other ingredients (both times were from bagged veggies). Not to mention, everything is covered in plastic! It made me feel like such a wasteful person pulling green onions or carrots out of a plastic bag. Just buy fresh ingredients from the store cause their produce is far from fresh.

Reviews (323)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (32) home chef (46)
Thumbnail of user dianes1208
2 reviews
6 helpful votes
April 5th, 2021

Home Chef has been exceptional. The food has been excellent in taste, and has a good selection of menu options. Too date, the package comes when it is supposed to. The cooking instructions are clear and easy to follow. They provide a binder for all the recipes that you will want to keep... which is all of them. Very happy I found Home Chef.

Products used:
all

Service
Value
Shipping
Quality
Thumbnail of user yacquubh
1 review
0 helpful votes
March 14th, 2023

I need a job to help me I am a Somali boy, this job is important, pleaseI want to go to Somalia, can you help me?

Tip for consumers:
job

Products used:
Somali food

Thumbnail of user elianw2
2 reviews
0 helpful votes
June 17th, 2022

Excellent service. I've been using their food delivery services for quite some time now, and I've forgotten what it's like to cook by myself.)

Service
Value
Shipping
Returns
Quality
Thumbnail of user deer76
3 reviews
4 helpful votes
March 12th, 2019

My husband and I live in a small rural country town, the nearest major shopping (grocery stores, fast food) is over an hour away. We usually drive into town twice a month, to stock up on groceries and necessities.
But it's hard to keep perishables fresh, long enough to use before they go bad. We have come to depend on canned, boxed and frozen foods.
So, our meals have become stale, boring and routine.
Home Chef revived us: fresh ingredients, new cuisines, great recipes, great meat and vegetable choices, and we live within delivery!

Tip for consumers:
Best to be home or close by when delivered, so that ice packing doesn't melt

Products used:
All the meals that i ordered

Service
Value
Shipping
Returns
Quality
Thumbnail of user joes1741
1 review
0 helpful votes
February 24th, 2021

This company is a dream of bachelor like me. They don't make to wait long time for the delivery and all the meals are fresh and still warm when delivered. Thanks for the good service.

Thumbnail of user shabrib
5 reviews
5 helpful votes
October 11th, 2020

I really Love their recipes! All the ingredients seem fresh and recipes are well written. The food tastes pretty good too :) Their customer service is responsive and helpful. So happy to cook with Home Chef!

Thumbnail of user sherryj54
2 reviews
0 helpful votes
October 21st, 2019

Delicious! We have loved everything we've tried. This service has helped me try recipes I might otherwise pass on since you receive only the amount of ingredients you need for the recipe you are making. You don't wind up with left over items you won't use before they're outdated. Love it.

Thumbnail of user farisg1
2 reviews
0 helpful votes
January 6th, 2022

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Thumbnail of user emilyf113
1 review
0 helpful votes
September 22nd, 2019

I had used Home Chef in the past but this new program, Fresh and Easy with no cleanup, and meals I can prep in 5 minutes, this is by far the best. I was afraid the convenience would lack in tasty, but no. THANK YOU to the chefs who have worked so hard to come up with 2 serving recipes that can easily be put together and healthy as well. I LOVE THIS!

Thumbnail of user angahs1
2 reviews
15 helpful votes
May 15th, 2019

PROS
Easy-to-make recipes. Good vegetarian options. Some vegan options. Breakfast, fruit baskets, smoothies, or premium meals can be added at anEasy-to-make recipes. Good vegetarian options. Some vegan options. Breakfast, fruit baskets, smoothies, or premium meals can be added at an extra cost.

Thumbnail of user jacksonb34
1 review
4 helpful votes
January 21st, 2017

We haven't had a bad meal yet, with everything from steak to vegetarian meals. As far as price goes, I urge people to add up the tIme spent shopping for groceries, hauling them home, putting them away, and then making time for cooking.

How much is your time worth? How much do you value more free time?

Plus, there's no waste, no weird, yucky, and unrecognizable food hiding in the bottom of the vegetable drawer or stuck in a container in the back of the fridge. Home chef works for our budget and our lifestyle.

Thumbnail of user mariav71
Maria V.
2 reviews
2 helpful votes
August 14th, 2016

I have enjoyed 3 separate shipments from HC thus far and I have zero complaints. Everything is fresh, labeled and delicious. I love the binder to hold the recipe cards, and the meals really do taste as good as they look. I've loved expanding my horizons with different oils, seasonings and ingredients. Used some pickled ginger today in a shredded carrot, asparagus and pear salad. Who would have thought?! I really am learning a lot and having fun acting like I made this on my own, lol Haven't been disappointed yet!!

Thumbnail of user anetts
2 reviews
3 helpful votes
June 19th, 2017

We've been using Home Chef for almost six months now and love the service.
Compared to similar offers Home Chef meals are the fastest with the least pans and pots required to prepare the meals, easy clean up.
Ingredients have always been fresh. Even at outside temperatures of 90 degrees plus the food stays cool sitting outside all day. Recently they improved the meat packaging after we had leakage problems a few times in the past.
We did encounter missing items twice but it was minor things that we were able to substitute. We also received a credit from their customer service.
I wish the folder that comes with the first order was bigger. We like to keep the recipes and use them whenever we need a simple side dish.

Thumbnail of user annad151
1 review
3 helpful votes
March 2nd, 2018

Home Chef, without a doubt, has to be the best in quality! We have NEVER had a meal that wasnt great taste, easy to prepare and all produce is very fresh. It is the best decision Ive had in a year. My husband loves all the dinners weve had!
I would recommend everyone to try it, and if not happy with it you can always drop it!
Happy meals.

Thumbnail of user williamq4
William Q.
1 review
3 helpful votes
January 8th, 2016

I found that Home Chef is different than all those other food delivery services out there. You can actually pick out items that you'd like to avoid due to preferences or allergies, such as pork, soy, red meat, gluten or dairy. And, the big one for me, you can set preferences for low-calorie or low-carb meals! That is not an option with their competitors. I'm sold on Home Chef!

Thumbnail of user jennifers477
1 review
3 helpful votes
February 26th, 2018

I am an empty nester, middle age woman who has always cooked with fresh ingredients and from scratch. Since I have become single and an empty nester, I have found it was more tedious to cook this way for just myself. When I purchase all the ingredients for dishes it is more than I can consume and half would end up in the garbage. I ended up eating simple foods and visiting the deli too much. Whoever thought of this is a genius! I am now cooking foods that I enjoy and there is no waste. The produce is so fresh and I get the satisfaction of cooking meals from scratch and enjoying good, wholesome food again. Thank You!

Thumbnail of user sabellad
1 review
2 helpful votes
December 25th, 2016

So, I have to take just a minute to rave about our menu delivery service, Home Chef. The food is so good, inventive, and healthy, and I get SO excited every Friday waiting for the box to arrive and the new menu choices to be posted. It's wonderful to be back in the kitchen, cooking from scratch every night, and we really enjoy the food. It is such a weird, cool feeling to walk into the grocery store and not need a single thing for dinner. We just get our cat food and milk and done - our grocery bill has actually gone down since we started the service, and we waste almost no food now! Seriously, I freaking LOVE it, and I can't recommend it highly enough for anyone who's curious or on the fence about subscribing.

Thumbnail of user thomask75
Thomas K.
4 reviews
2 helpful votes
April 25th, 2016

I had wanted to try one of those meal delivery services that I've been hearing so much about. But which one? There are SO MANY OF THEM out there now. I looked into different ones, and then went with Homechef. What I felt set them apart was that you can choose from up to 15 different meal options each week. Choices like vegetarian, soy-free, nut-free, low carb and even gluten free options. This made them stand out to me. The wide array of dishes allow you to try out recipes that you may not otherwise have checked out. I got my first box last week and all the ingredients were there, the recipes were easy to follow, and the food came out DELICIOUS!!!!!!!!

Thumbnail of user margaretq14
Margaret Q.
3 reviews
1 helpful vote
June 6th, 2016

The food we have been getting from HomeChef is delicious!! Every meal has been perfect and it has been expanding my boyfriends vegetable horizons with the flavorful unique side dishes they supply. It really couldn't be easier and I totally enjoy cooking and plating it all. It's fun, easy and delicious!

Thumbnail of user debis3
4 reviews
20 helpful votes
September 28th, 2016

I have tried almost all of them and I can say without any hesitation that HomeChef is the very best service available. Once I found HomeChef I cancelled our other service (there were 6 different ones over the past year). Reason being because of the amazing flavors of every singe item that is in the meal and the ease of the recipes. Plus, there is much less prep than the other services. I have been with them about 5 months now and have not had one repeat. The entree is always amazing as are the side dishes. Vegetables are so extraordinary that even the pickiest eater will devour them. I absolutely detest brussel sprouts, but have ate both side dishes that included them. The quality of meat and vegetable are the type of quality available to restaurants, not what we can buy in a typical grocery store. The meat melts in your mouth, even fish taste freshly caught. The sauces you prepare are to die for and only something you are use to in a fine dining restaurant experience. I feel like a professional chef, with all the tips and tricks I've learned. You get a nice notebook on your first order so you can keep the beautiful step by step directions on a beautifully photographed 8X10 glossy paper. I have a gorgeous cookbook with all our favorite recipes (which has been all but 5 so far) in this notebook. I have no idea what it would cost to purchase this type of recipe book of 5 star recipes, and they just keep coming! I can never really tell you how much we love this and while I am picky, my Husband may be the pickiest person I know and we both look forward to every single meal! We have not tired of it yet, and after a few months of the others, we did. Thee are only two of us at home now and this service is so reasonable that I am saving over $50 a week on groceries and eating better than we ever have before. It is the best decision I have ever made to switch to this service, it is a no brainer and I recommend HomeChef without any hesitation!

Thumbnail of user peterf85
Peter F.
6 reviews
4 helpful votes
November 25th, 2015

I have used Home Chef for 4 months with no problem at all. The meals are excellent, always ingredients fresh, servings are hearty and meats, seafood and chicken always top notch! I live on the West Coast and delivery has never been a problem for me. I recommend Home Chef!

Thumbnail of user josephm185
Joseph M.
1 review
1 helpful vote
May 13th, 2016

I've been using home chef for a little over 2 months and I wish I'd joined this food delivery movement earlier. It makes my chaotic life a little less chaotic, without having that daunting task of thinking about what I'll be cooking for dinner. If you throw in some of your own ingredients such as more chicken, it will stretch out to take just enough for work for a light lunch. I did a budget report to see if home chef would be the better decision, and now I find myself going to the grocery store MUCH less than I used to. It's saving me time and money, AND cooking extraordinary meals, if I do say so myselfmy husband is also a huge fan!!

Thumbnail of user amyh157
1 review
1 helpful vote
March 18th, 2017

I love cooking and trying new recipes but hate meal planning and grocery shopping! I am so glad I gave Home Chef a try! It is definitely not a cost effective option to feed a family of 4 everyday. However, I have been getting 2-3 meals a week with just 2 servings. I plan home chef nights to replace date nights my husband and I would have normally went out to dinner. With 2 teenagers, there are at least 2-3 nights they are not around for dinner anyway. I love being able to come home from work and not have to think about what's for dinner. It's been fun trying new ingredients and have even discovered we like brussel sprouts! (A veggie I always thought I didn't like!) I tried another meal delivery service but found Home Chef to have more menu choices to choose from, simpler recipes and less messy prep. They are not lacking in flavor or quality though! The ingredients are always fresh. Sometimes the recipes seem simple, however they always deliver in flavor. We have not had a recipe we have not enjoyed. I have been ordering since the first of the year and plan to continue. I like being able to schedule 5 weeks in advanced and the flexibility of changing the number of servings and/or number of meals from week to week. I have referred 4 friends who have also ordered and enjoy it. Tonight we had a restaurant quality steak dinner for $20. Cheaper than dining out and I get the satisfaction of cooking without all the planning! Customer service has always been very quick to respond and answer questions. Thank you Home Chef for making cooking enjoyable (and doable) again!

Thumbnail of user rbs2
1 review
4 helpful votes
June 21st, 2017

My wife of fifty some odd years and several even years was an excellent cook before illness and the treatment thereof destroyed parts of her mind.

She can still tell jokes you will get three hours later but some things escape her and following directions is one. Cooking is another.

As expected, when I suggested a meal delivery service I expected an argument, I did it anyway.

The box came. She looked at it like I had invited a beautiful redhead (she was a beautiful redhead) into the house.

She examined and delivered very thoughtful if scathing comments on each part of the delivery. Maybe I've made a mistake.

I showed her the menus and asked to be her cook as she would be the chef to bring these meals to life.

She agreed, reluctantly.

I brought out the pots and pans I cleaned and chopped, I asked if this was right, I did it again 'till it was right. I controlled the heat she the time.

By the time we plated I was home free, she knew it was her meal, they just supplied the ingredients I supplied the grunt work. She was the chef.

It tasted wonderful as has the several meals we have had since.

Thank you HomeChef you"ve given me much more than dinner.

Thumbnail of user ml63
9 reviews
35 helpful votes
January 28th, 2016

Home Chef is a blast! & the food is amazing!
1st we tried Blue Apron & we were having fun making the meals, they don't spend much $ on the food they send you... Lots of celery roots, ground beef and sunny side up eggs! It got pretty stupid! Then we found out that Home Chef sends steak every week & you can pick your meals from 10 choices for the same price! This week they sent us steak, veal, shrimp & chicken brst... last week they sent us steak, ribs, salmon & pork!
I'm just in love w Home Chef! The food is always amazing and the time & money they are saving us is irreplaceable:)
For Valentines Day we are getting Filet & over the holidays they sent out cheese cakes & appetizer trays. Stuffed mushrooms & bruschetta. Our friends loved it! For $4 they also offer fresh fruit smoothies and fresh fruit bowls:)
No more refrigerator and cupboards filled with expiring ingredients... they send you exactly what you need. No more wondering up and down grocery store aisles looking for items, no more over paying for ingredients!
We were spending a lot of $ at restaurants and not enjoying food this good...
Plus it's been lots of fun having my husband cook w me. This service has given us a good winter hobby to do together:)
If you have any questions, don't hesitate to ask me... I obviously love talking about Home Chef!

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From the business

Our weekly deliveries of fresh, perfectly-portioned ingredients have everything you need to prepare home-cooked meals in about 30 minutes.

Company Representative

Thumbnail of user julianr30
Julian R.

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