HomeAway

I rented a place in southern France for my family - and it was mis-advertised (it said it was air conditioned, but only one room was). We stayed at the place for 11 days - and it was a good stay - but poor sleeping. I gave a three star review of the place, then the owner came and gave me a one-star review all around, with no text. What I have found out is that Home Away does nothing to help the traveler. They really don't care what the owner/manager represents on the site. I cannot recommend this service at all. I have used AirBNB all over the world - and have been treated fairly with that company.

I have 2 email address'es, and I was having technical problems booking so I called.
She processed the rent, but then, I had no connection to the "owners". I could not go back and forth through my email, everything was auto-generated. The two phone number for the owners, did not work. One was out of order and the other said, "you cannot call this number from your location, good bye." What is that? So, I paid over 2 grand, and my dates are blocked out, but do not know the condo #, or how to get in. When you are on the phone with customer service, they are not giving you their full attention. People are giggling and fooling around, and this is a bunch of money for me. I expect decent service, and this place (also connected to vrbo) does NOT have it. Thinking back, every single vacation rental website, has burned me or made it super stressful to book. Who ties the shoes for some of these reps?

The best apartment we have stayed in Perfect setting for all amenities eg ferries bus train enabling you to go to Capri Pompeii etc. The sea front is just a couple of minutes away. Salerno is a lovely place to go. The apartment itself was spotless clean and comfortable Pasquale & Guisy the owners were very helpful and kind nothing was too much trouble for them to make your stay a real treat. Every day there was plenty of fresh fruit and a variety of breakfast choices and homemade cake! Highly Recommended!

I've been a Homeaway property owner for at least 6 years. Todays date is 5-8-2017 I've been wondering why my reservations have come to a screeching halt. I'm a 6 star reviewed cottage on a lake in Norther Michigan. So I called customer service, never had to before, and they informed me that if I hadn't updated my calendar in the last 30 days, my listing which is current, goes into oblivion and can't be viewed. This has never been the case in the past, I was not made aware of the change and now I have lost income because of there gross negligence. I'm very disappointed, which was evident in my conversation, and not a single olive branch was offered in consolation. I can't believe they are number one.

VRBO used to be one of my favorite means for finding and booking fun vacation homes. I really enjoyed the personal connection with home owners. I recently booked through the site and was charged the mandatory "Service" Fee. I put service in quotes because I didn't feel that I received any special service in return. I assumed incorrectly that it was an option selected by the rental owner. Research has revealed that it's another big business ripoff fee. I will miss using this site.

This site is horrible. I tried booking a place and after charging me 300 dollars the homeowner called us and was very nice. He told us he has cancer and someone was leasing it on the day we needed it and apologized. Fine cool, I understand. I book another place 2 days later and was charged 400 dollars, but the owner didn't approve it in time and it didn't go through. Oh but the 400 dollars went through. A week later neither have been refunded. I talked to some foreign lady that's telling me I have to call my bank to be refunded the money. It's 2015 and it takes over a week to refund money? Jesus, I mean it only took them 10 seconds to charge me the 700 dollars. Their terrible, you'd be better off pitching a tent wherever you want to go on vacation.

Just don't do it. For over a week now I, my cleaning and maintenance staff are unable to access our owner dashboard to manage bookings and see which renters are coming and going. Stayz switched me over to Homeaway and the technical issue has not been fixed at all. Support for owners doesn't pick up at all so you have to call support for guests and a week ago I was told it was escalated and I would get a call back. So far, NOTHING!

I paid for the service for multiple rental units. When Homeaway/VRBO changed their booking policies (flagrant overcharge in my opinion) they deleted contact information for guests who had already booked with me through their previous business practice. So, contact information for both renters and owners is gone making it very difficult to for each to contact the other to arrange arrivals, changes etc. Very bad people. I've transferred to AirBnB which is better. Would recommend avoiding Homeaway and all their spinoffs like the plague.

We just left a terrible property and both Homeaway and the property overran are refusing to let us leave a review. The property had code/security violations and the owner misrepresented twice the size of the beds (said they were queens when they were singles). 122 elgin way, bushkill falls in saw creek estates, pa. Property really worn down, had outlets missing electrical cover plates, large holes in wall where rodents could come in, was dark, dirty and the bed covers were so worn, stained, frayed and seemingly dirty that we didn't use them for fear of health concerns.

Unfortunately 1 star is still too high for this company. I am a property owner and have suffered through having to work with them for almost 10 years now. The tools they provide to owners to set up their property listings are inflexible and extremely difficult to use. They are constantly increasing fees and providing less & less service. The latest insult came this week when they announced an immediate additional 3% fee (on top of the current 3% processing fee and annual subscription fee) to disburse payments to owners. Essentially, they are holding hostage the money paid by renters to owners unless the owners agrees to pay the additional new fee. Otherwise you wait until the renter checks in to get any money. That presents a HUGE cash flow problem to owners who have bills and mortgages to pay. This company is greedy beyond belief but what alternatives do we have?

I didn't learn until after I booked that you had to go to a place two miles away from where we were staying. It was very difficult to find. When we did find it they wanted payment in cash.
When I finally arrived at the apartment and entered, we were hit by a strong scent of garbage. After we aired the apartment out, it still smelled, but was better.
We walked into the bedrooms and almost were shocked at the mattresses and linens (or should I say lack of!). I'm sure many jails and homeless centers have better bedding!