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I rented a Homeaway/VRBO property on April 20, paying $1896. The owner cancelled on July 2 and I received a refund of $1000 which was the damage deposit. The owner has not been able to get VRBO to refund the remaining rental amount of $896. I file this complaint 2 weeks post cancellation. Totally Unacceptable to treat customers this way, denying justified refunds. And I cannot log into my account with them.
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Management was rude and deserted her position and left friends in charge. She made jokes about...
