HomeAway.co.uk has a consumer rating of 1.17 stars from 48 reviews indicating that most consumers are generally dissatisfied with their purchases. HomeAway.co.uk also ranks 27th among Vacation Rentals sites. The most common issues with HomeAway.co.uk are around customer service, which is not as good as expected by some customers.
No positive highlights yet
This farmhouse was truly a wonderful find. We spent a week here in April exploring the region and had no difficulty driving down in our hire car from La Rochelle. We loved the layout and character of this villa. It is clean, spacious and comfortable and really felt like a home away from home. Our kids were particularly delighted with the games room which was a godsend when it rained! The heated swimming pool and private garden made the entire stay so relaxing. We will definitely return. The Stafford Family.See positive reviews
As property advertisers with HomeAway.co.uk for 11 years, we are appalled at the way they have treated us over the return of a guest's deposit. We have 'automatic refund' of guest deposits set up on our account - unless we ask HA not to process the refund, it will be sent automatically. Last year we were contacted by HA, asking us to refund a guest ourselves directly, as the guest had changed bank accounts, and the HA automatic system would not be able to process to a closed bank account. We did so and thought no more about it. But, HA then automatically processed the refund anyway. The £300 refund was never received by the guest, is lost in the banking system, and HA say we must now repay them £300, as we 'activated' the automatic refund. We did not activate a refund, we have in place, as I said, the HA automatic refund facility, and as HA had contacted us precisely because they could not use this system to issue this refund, we naturally assumed that they wouldn't. If we had been required to deactivate the automatic refund, the person dealing with this issue should have informed us. Since then, we have had weeks of unpleasant and aggressive demands for us to repay HA the £300 that they are unable to find in the banking system, after they made the automated refund to a closed bank account. This has left us feeling very stressed and helpless. The financial ombudsman is unable to help as the company is not regulated by the Financial Conduct Authority in the UK. HA reasons that as we did not deactivate the automatic refund, having agreed to their request to help them by refunding the guest directly, we are liable for the 'lost' £300. After months of silence, we subsequently accepted an online booking, and yesterday HA emailed us to say that unless we pay the £300, they will take it from this booking. We want prospective clients who may be considering advertising with Home Away.co.uk to hear about our experience. After 11 years as loyal customers, we had expected that the company would value our custom, see sense, and stop pestering us for a payment that we do not owe. Sadly this has not been the case, so we will not be renewing our subscription, a financial loss to HA of much more than £300, and strongly advise anyone looking for a company to advertise with, to look elsewhere.See critical reviews
I rang them 4 times. I was told "I have authorisation to drop this call" and hung up on once. I was bumped back the first menu once. I got to speak with a manager once (Michelle) who finally gave me a case ID but followed up on none of the things I asked of her. The customer service is appalling.
The world?۪s number one choice for holiday homes, with over 1 million listings.
Is this your business?
Claim your listing for free to respond to reviews, update your profile and manage your listing.