My advice to anyone looking at booking on homeaway is to google the property name or address. I have found a lot of the places have their own website or are listed elsewhere. They don't have the huge homeaway fees and you are able to contact the owners directly, much cheaper and faster confirmation. Talking to the owner directly is the best way of finding out what you need to know, plus usually they are willing to negotiate. Homeaway is a rip off.

Home Away don't honour their statement to help provide accommodation for the first 7 days of your booking that they cancelled. A guaranteed booking statement from them is not worth the paper it is written on. I believe Expedia owns Home Away . While Home Away is not regulated , you can complain to Expedia and if that doesn't work . Go to the Office of Fair Trading. Seems like this is the only way to treat THIS DISHONEST COMPANY.

Book with someone else. website refund states 5-7days this is not the case,full of excuses.Property Manager couldn't initiate cancellation due to there faulty system,then owner had problems with there bank. Homeaway was quick to take the money,not so quick to refund.

Only sales answer the phone, customer service forget it, been on the phone for an hour! I have done a search on our own property, put in Bristol pet friendly, I get properties 30 miles away, must be about who pays the most money

Stay away from this website. I wish I had read the reviews before using. Having been promised a 100%cancellation refund it has taken me a month of going round in circles and finally getting another home owner to tell me how to tell my owner what to get some of my money back. It was not -all of it but I have had enough and cant be bothered to fight anymore. I would give zero if it was possible. Expect no back up from the company whatsoever

Dont use this company. I hadnt checked the reviews, as we were more concerned with the reviews of the actual cottage, (which were glowing) HUGE mistake. They have effectively taken payment twice, (nearly £4000), so direct debits etc are now being refused and we are being charged for something which is not our error. Customer services were very hard to understand and get my point across to, which has made the process of resolution harder. Still trying to sort it out. PLEASE DO NOT BOOOK WITH THEM!

RIP off booked a holiday took 1600 off my credit card then 3 hours later informed me it was double booked paid in English converted to dollar so not my fault but £20 worse off and no holiday

We have paid £591.60 for a holiday let next year with HomeAway.co.uk and had it supposedly confirmed by the owner. I have texted the owner to request receipt, no reply? I'm worried....this isn't usual having to pay all monies upfront.

Worst company I have worked with. And the work renters. The renters did follow the rules, arrived too soon, left late trashed the property and HomeWay UK who was the agent - does nothing about it. Owners Beware!!!

Been very happy with homeaway for 3 years but now expedia involved running a mile from them. Having signed up and paid for full years advertising they have removed my listing as I will not sign up to online booking and their added fees. To do this before end of my renewal is criminal. Oh well will not be renewing. Wont be getting another penny off me. Should now be known as keepaway.co.uk

This is a dishonest malicious company. They have clients that are destructive to property, do not respect rules of the property and then trash the property physically and then complain about the property. Owners beware - you don;t want HomeAway renters.

This looks like a good outfit but basically they take no responsibility for the properties or any issues with them. They want you to sort everything directly with the owner and if the owner is difficult they don't help. The 'deposit guarantee' is a joke as they simply take the owners word against yours without any proper consultation. I holiday regularly but would never use this company again.

Being on the website for over 8 years but since they have changed the way they run the website,and the horrendous fee they charge my guest for booking Iv had to drop my fees and my bookings have fallen by half...I am having the same problem that others are voicing on all this.It is now just not viable to use them and when this season is over will be seeking a new website to advertise,such a shame when they had such a great product....now all gone.

How dare they, was so happy with homeaway, before exGreedia got involved.
this is a cyber website, it is bits on a server, it costs nothing once it is up and running, if they charged £3 a listing they would still make money

I was HAPPY to pay £300 plus a listing, but THIS NEW HOLIDAY MAKERS THEFT SERVCE CHARGE 6-8% for nothing,

HOW DARE VBRO
HOW DARE HOMEAWAY
HOW DARE HOLIDAY-RENTALS UK

milk more money from our clients , smart clients will go else where to book, WTF

OUTRAGEOUS CORPORATE ARROGANCE AT ITS WORSE

Looks like it is all fake ... I have been trying to book theee different times ... in reality the good offers never comes back , I called the customer care .... I don't understand , they should have agreements with the landlords but they simply don't answer your emails so you are just loosing your time and days to book somewhere else something good

After many years advertising I amongst others will be leaving this company after they introduced fee grabbing off my potential renters. Thinking of listing your holiday property then think again about using these companies. How can they justify asking a renter to pay a fee of 49 Euros on a potential booking of just over 500 euros and charge me to list as well. Seems strange that enquiries have suddenly dried up!!!

I wrote a review about HomeAway which did not put them in good light. I wrote to the President himself and he got his legal team on the case. It is now resolved in my favour and all monies I was entitled to have now been returned. The actual booking service was good, it was just the after service care! Fairs Fair.

For the second year running I have massive problems with this site. They have expanded the business so quickly that they have lost control of home owner accounts, customer satisfaction and as usual it is almost impossible to communicate with them.
VERY expensive and to be avoided at ALL COSTS. A very unhappy customer that has spent thousands of dollars on this site.

They cant give refunds. They advertise properties in wrong locations (deliberately) to protect property owner but renter is misled. Homeaway phones are manned by robots and cant resolve issues.
There is no security that is why scammers use this site BEWARE

This farmhouse was truly a wonderful find. We spent a week here in April exploring the region and had no difficulty driving down in our hire car from La Rochelle. We loved the layout and character of this villa. It is clean, spacious and comfortable and really felt like a home away from home. Our kids were particularly delighted with the games room which was a godsend when it rained! The heated swimming pool and private garden made the entire stay so relaxing. We will definitely return. The Stafford Family.

I've advertised on this site for 12 years.

They have now changed the way the interact with advertisers and we now have a choice of four levels. We've always paid their fees on a yearly basis and now they want about POUNDS 800.00 for the advert.

Their communications are absolutely awful. They take too long to reply to emails and even then don't answer all the questions.

I will not renew with this site ever again as they are just after the cash. As an individual owner, you can not compete with all the agencies they now have premium advertising on their sites - my holiday apartment will never now get anywhere on the search results. A really poor decision.

In my opinion, go elsewhere for your advertising and avoid all the HomeAway brands as they are too expensive.

I have been with this website for about 5 years and it seemed to work o.k. until I went to re-sign up and found that they took my money but the site did not go active, no help or sense from customer support so demanded money back which did happen, sadly my anger at them cost me dear as I lost a seasons earnings, so swallowed my pride and went back as they were the largest in the world. Soon realised I was not getting many enquiries but constantly bombarded with offers to get more exposure if I paid more money; why would I , having already paid £300 to the biggest company. When I started looking I realised the con was my money only paid for exposure on the u.k. site and netherlands not on homeaway.com which I had been led to believe. Why would anyone who wanted to rent a holiday home not want it to be on the w.w.w this was not the case when I first signed up and is obviously a new scam to maximise revenue sadly I have lost another seasons revenue before becoming aware. I am disgusted by this company and will never use them again.