I stayed in a lovely log cabin for a 4 night break in Mid March. Could not fault the place, the owner an absolute delight, we met her at the cabin and she showed us round. Homeaway took our money and a deposit for damage. £100 held in case of damage, I contact the owner through their website (Homeaway) she says that they have refunded it on the 23rd March, I have contacted Homeaway through their online chat facility and they say it may now take quite a few weeks due to Covid 19. Personally I think they are going into administration due to lack of funds. The online agent said she would provide me with an email address to write to sending it to my email, guess what... NO EMAIL from Homeaway, please avoid this site and company at all costs, they take but do not issue legitimate refnunds