David K.

Home Away don't honour their statement to help provide accommodation for the first 7 days of your booking that they cancelled. A guaranteed booking statement from them is not worth the paper it is written on. I believe Expedia owns Home Away. While Home Away is not regulated, you can complain to Expedia and if that doesn't work. Go to the Office of Fair Trading. Seems like this is the only way to treat THIS DISHONEST COMPANY.

Buyer Beware! No booking with Home Away is guaranteed. You are likely to be let down at the last moment - just when you are getting ready to go on vacation. They do not honour their terms of business re trying to get alternative accommodation up to the first seven days of your vacation. See response sent to me.

Dear David,

Thank you for contacting Vrbo.com Customer Support.

My name is Yusra and I am the Team Lead for the Traveller Care Team.

We received your complaint that you send over to us regarding the property that you booked and paid for. We understand the owner cancelled your booking due to not being able to accommodate you.

We do apologise for the inconvenience this situation has caused you. We are an advertising platform and it is purely the owners responsibility to honor the agreement between yourself and the owner.

Has the owner refunded the funds you paid?

Unfortunately, we cannot compensate for any losses that you have occurred as per our terms and conditions.

We will log this as a formal complaint on the owners account as they did cancel the booking closer to the check in date which will negatively impact your listing.

We do always recommend all our travellers to take out travel insurance to cover these type of issues.

I'm more than happy to give you a call to discuss the above. Please let me know when it's a suitable time so I can call you or alternatively, if you prefer to be assisted via Email. Please reply back to this e-mail and I will be at your disposal.

Visit help.vrbo.com for answers to frequently asked questions.

Best regards,

Yusra
Vrbo.com Customer Support Lead

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