Richard P.

The accommodation we booked in Spain did not exist. After half a day on the phone to the local provider they offered us a far inferior apartment - 20 sq m, no windows, winos on the door step instead of our "Luxury Apartment".

Homeaway were no help whatsoever - as far as they are concerned the contract is between you and the local provider. Their "book with confidence guarantee" appears to be a complete fiction.

It wasnt their fault that the accommodation failed to materialise - but their "its nothing to do with us" attitude absolutely stinks.

Will never use them again - three days of a holiday ruined.

All the accommodation owners resent the enormous rake-off made by homeaway - for which they get bugger all in return.