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The company exhibits a mixed reputation, with notable strengths in customer satisfaction when it comes to specific contractors and service providers, who are often praised for professionalism and quality work. However, significant concerns arise regarding the lead generation service, with numerous customers expressing frustration over poor-quality leads, lack of refunds for invalid contacts, and overwhelming solicitations. Many reviews indicate a decline in service quality following the merger with Angie's List, leading to a perception of the company as unreliable. Overall, while individual service experiences can be positive, systemic issues with lead handling and customer support remain prevalent.
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Hired Quality Craftsmen to replace existing shower enclosure. I am very satisfied at outcome. Looks very nice and work person was very professional.
Requested a quote and received a call within 10 minutes. Got a quote over the phone and scheduled repair. Tech charged me exactly what I was quoted. No surprises!
I was surprised at the quick & professional responses I received from this service.
Will never use home advisor again. We hired a professional plumber to turn our single vanity bathroom sink into a double vanity. We explained what needed to be done and was quickly accepted by the "plumber" After 6 trips to the hardware store and multiple people coming to help the plumber do the job they confidently accepted we quickly learned these plumbers had NO idea what they were doing. They offered to be paid under the table to keep it cheaper. Needless to say, the whole ordeal was sketchy, and when they told us they would need an extra day we told them to not return. Due to the fact we would need a professional plumber to fix the mess they had created. I found multiple lawsuits against home advisor, so please just google a professional company to get your home improvement work done. It's not worth the headache or money.
I needed a roofer, for some reason we tried to use one we had used in the past. We were working with a timeline as we were selling a property. I turned to Home Advisor twice; once for a realtor and then the roofer. James Papez Construction, LLC was answered prayer.
I did not know where to start, Home Adviser helped in finding a Contractor that was reliable and met my needs.
Did a wonderful job. Addressed all concerns. Cleaned everything thoroughly.
Used HomeAdvisor to look for a garage door installer. Quick and accurate when finding a good contractor for your home repairs.
Amazing; I was surprise at the time it took them to complete two bathrooms
Great experience. Always return my calls. Now I'm waiting on the jobs to start rolling in.
Good. The contractor called within minutes of my initial inquiry to set an estimate appointment. They should up at the appointment on time and later did the work in a short amount of time.
I received two calls the next morning after my posting, and was thrilled to get service within a couple of hours!
I own two houses and hired many workers for years. From now on I got the experience of hiring thru Home Advisor. It was incredible help. They supported me 100% and promise myself that ONLY will order jobs recommended by Home Advisor
I got excellent qualified responses quickly and from pros.
It was a great experience and was fast to find a Company. Thank you very much
I happened to find an add in my email at the same time I needed to have some work done on my plumbing. I didn't feel comfortable doing the job myself so I pursued the Home Adviser add. I chose to negotiate with the plumber as I thought the price was too steep for the work that needed to be done. The quote was $237 for changing out a few washers and seals for a bathtub faucet. I had 2 phonecalls about the job. The first wasn't willing to negotiate and the second person was selected for a lower cost. I already had the materials on hand. The work was accomplished at the price we negotiated and I'm quite pleased.
Very customer consciousness. Great cleaning job. Are very nice and do a great job.
Answer: We had a similar experience when first trying Home advisor out. They kept taking money out of our account arbitrarily. I finally had to file stop payment forms at my bank. Then they threatened us with extra fees unless we "settled" our account. We have strict DTPA laws (deceptive trade practice act) in our state. I advised we complain to our Attorney General about this. I think home advisor should be banned in our state because of this fraud.
Answer: I didn't, they have been blowing my phone up for 6 month's now and now they act like thier desperate for me to sign with them. I have absolutely no want or will i ever sign with them after i have heard what thier doing to contractors who have a contract with them. I just signed with a family owned reality company and even they told me not to sign and even when i tell home advisor i don't want thier business they ignore my request and still call and now they act like thier a home owner requesting painting but once i get to asking where they live or information all of a sudden I'm being told to do a background check and i sign up for free! But i have to pay a percentage of my leads or size of job something of that nature where i pay them for a no guarantee of work as i see it. I can't trust handing money to a company that's being deceitful in a phone call off the rip! Just be careful i don't hear good thing's about them all over now.
Answer: Fake leads, sends email, text & calls between 20-30/day and charges for each. Even if Contractor doesn't open Or answer any calls! Will rip off contractors about $800/day until they catch it and no refunds! Do Not Use HomeAdvisor!
Answer: I don't know about the house cleaners but, I do not trust the company based on my own recent experience.
Answer: You don't know you have to call home advisor and wait on the phone for an hr until they pick up
HomeAdvisor (Formerly ServiceMagic) is a leading website and mobile app provider offering free tools and resources for home improvement, repair and maintenance projects. More than 25 million people have trusted HomeAdvisor's patented ProFinder technolo...