From the business
Homary is the ultimate destination for various outdoor covering solutions. Our unique selling points are affordability and high quality, offering a wide range of sizes and stylish designs at the best prices.
Over the past three years, Homary has established a thriving customer base and strong global presence in the United States, the United Kingdom, France, Germany, and other European countries, as well as in Australia. With recent expansions in the UK and global shipping capabilities, our goal is to simplify outdoor maintenance for both brands and consumers.
We take pride in connecting with over 100,000 direct customers, hospitality leaders, and globally renowned brands such as The Ritz-Carlton Hotels and Resorts, Pratt & Whitney, InterContinental Hotels & Resorts, Hyatt Hotels Corporation, Heritage Hotels and Resorts, Inc., Royal Sonesta Hotel, Westin Hotels & Resorts, Mackinac Island, Magna International, Six Flags Entertainment Corporation, Walt Disney Resorts, Smokin Brothers, Magnolia Porch Swings, and many more, who trust Homary to meet their diverse covering needs.
Our product portfolio includes a variety of items such as patio furniture (sofa beds, loungers, L-shaped sectional sofas, chairs, curved sofas, dining sets), grills, kitchen islands, fire pits, industrial requirements, speakers and fountains, statues, boats, and other miscellaneous household equipment. We also accept special requests for custom and personalized covers by adding logos, designs, or images to any type of cover.
To learn more about our products, please visit our website.
Homary Reviews Summary
The company has garnered a strong reputation for its responsive and helpful customer service, with numerous customers praising representatives for their professionalism and efficiency in addressing concerns. Many reviews highlight the quality and craftsmanship of the products, contributing to overall customer satisfaction. However, there are recurring issues related to product damage during shipping and delays in receiving replacements, which can lead to frustration. While the customer service team effectively resolves these issues, the time taken for replacements can be a concern. Overall, the sentiment reflects a commitment to customer care, despite some operational challenges.
This summary is generated by AI, based on text from customer reviews
It seems most of the products are shipped by third party sellers. Ordered a floating TV stand and upon checking the package, it was way lighter than it should have been at only 10 lbs. Which was the first red flag. Upon opening it there was an old piece of wood and no signs of the TV stand. They said they will ship out a replacement item but it will take 2 months or so. After waiting more than 2 months, and when asked about the status of the replacement, I was told that I was refunded for the item so they won't be shipping the replacement. I've wasted close to 3 months waiting just to hear this at the last minute.
After searching around the web for reviews of this company, it seems that they employ a lot of bad practices and in some cases borderline scammy. They buy fake reviews, and their customer support is really slow and horrible. The products they advertise are generally not what you receive. Unless you're willing to waste time and risk not getting your product, don't give them your business.
I placed an order of a coffee table... really loved the design the website says delivery in 3-9 days. Shipping company called on 9/3 to schedule delivery on 9/7. Label on the box indicates it was imported to US back in January; So i guess they have a warehouse in US now for more popular items.
It's delivered by a freight company. It's well packed; no damage at all.
It warms our hearts to hear such amazing feedback, Customer.
Furthermore, we really appreciate you taking the time out to share your experience with us — and we agree, Ocean is truly a gem to have on our team! We count ourselves lucky for customers like you.
We look forward to working with you again in the future!
In love with this bookcase! So easy to put together myself and much higher quality than expected. The gold and wood complements our dark bedroom walls so nicely and this is exactly what I was looking for. 1010 would highly recommend!
It warms our hearts to hear such amazing feedback, Customer.
Furthermore, we really appreciate you taking the time out to share your experience with us — and we agree, Ocean is truly a gem to have on our team! We count ourselves lucky for customers like you.
We look forward to working with you again in the future!
Gorgeous table. Exactly what I wanted, large enough to fill the space and hefty (this guy is a whopping 200 lbs). Based on other reviews, I was a little concerned it wouldn't arrive in good condition, but that was not an issue at all. 10/10 would recommend.
It warms our hearts to hear such amazing feedback, Customer.
Furthermore, we really appreciate you taking the time out to share your experience with us — and we agree, Ocean is truly a gem to have on our team! We count ourselves lucky for customers like you.
We look forward to working with you again in the future!
Bought 2 reclining chairs from them in May and they were delivered end of July. After waiting months for these I was shocked as to what turned up - they were a cheap imitation of what was depicted online both in fabric and manufacture to the point that they are were not fit for purpose. I contacted Homary (the same day of delivery) and several times after that both via email and via the website return request, I sent pictures to show the poor quality of the chairs and explained that we could not use them as they were flimsy and unstable when sitting on.
The response was an email saying "Maybe due to different display settings of a computer monitor and the shooting light of the pictures, a little difference between the actual product and the pictures may be expected" and that they will refund me £16 as compensation to keep the chairs as the cost of returning is too great. Well at this point I was fuming, having spent over 5 times that for a product that is completely unusable, I have continued to contact them, again explaining my rights as a consumer and that they need to be returned however I have not had any response since and have now opened up a dispute with my credit card company. I even advised them of this, as on their website it says to please get in touch with them before raising card disputes, but again they never responded.
WARNING: The product images on the website look fantastic but beware what you see is not what you get - you would be throwing your money down the drain. Also the worst customer service I have ever encountered, to ignore customer emails and concerns is absolutely disgraceful behaviour - hoping that customers will tire and give up is not a way to run a company. They probably don't even care about online reviews either.
Thank you for taking your precious time to leave your review, Customer.
One of the disadvantages of shopping online is you are unable to see and touch the item physically, so sometimes the real items can not meet your expectations. When customers are not satisfied with the items, we will take fully responsibility for it.
We sincerely apologize that this shopping experience did not work out well and caused you an inconvenience, but many thanks for raising this issue, and Homary will surely pay more attention and make an improvement on these areas. By the way, we will arrange someone to follow up your case to ensure a proper solution will be provided to you.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for taking your precious time to leave your review, Customer.
One of the disadvantages of shopping online is you are unable to see and touch the item physically, so sometimes the real items can not meet your expectations. When customers are not satisfied with the items, we will take fully responsibility for it.
We sincerely apologize that this shopping experience did not work out well and caused you an inconvenience, but many thanks for raising this issue, and Homary will surely pay more attention and make an improvement on these areas. By the way, we will arrange someone to follow up your case to ensure a proper solution will be provided to you.