I ordered a multi head shower unit and one of the pieces came broken. I spoke to customer service to get a replacement. They took 6 weeks to send replacement. They sent the WRONG ITEM! I keep calling customer service to get a full refund since they are unable to send the correct item and they keep giving me the run around. They ask for pictures, I send them and then no one can help. I need a FULL refund so I can just order a whole new unit. I am not waiting 2 more months for an item that will probably still the wrong. Their customer service department is a JOKE! They never know how to respond and just tell you you need to wait for a call from a supervisor... they never call!
My bathroom got a stylish makeover thanks to Homary! Their online store offered an array of chic bathroom furniture options. I picked a sleek vanity set with ample storage, and the smooth online ordering process and prompt delivery made the experience hassle-free.
I had a wonderful furniture online shopping experience with Homary. Unfortunately, my coffee table arrived with a small crack due to shipping mishandling. However, their customer support was fantastic! They swiftly arranged for a replacement, and the new table was delivered within days in pristine condition. Kudos to their efficient and responsive team!
I have a 1 star review to Homary after purchasing the 4 piece Tatta outdoor sofa set and the cushions faded within 2 weeks. They will give you a discount but absolutely will not refund within 30 days due to quality issues. $2500 is a lot for an outdoor set. This is BS quality. Stay far away. They delete your negative reviews.
Thank you for taking your precious time to leave your review, Customer.
One of the disadvantages of shopping online is you are unable to see and touch the item physically, so sometimes the quality of the real items can not meet your expectations. Homary may ensure the quality is durable. But when customers are not satisfied with the items, we will take fully responsibility for it.
We sincerely apologize that this shopping experience did not work out well and caused you an inconvenience, but many thanks for raising this issue, and Homary will surely pay more attention and make an improvement on these areas. By the way, we will arrange someone to follow up your case to ensure a proper solution will be provided to you.
We ordered a dining table set with chairs from Homary. The items arrived were not as expected and we immediately requested to return the items and get our money back. The company keeps blowing us off. Their customer service is almost non-existent. Stay away from Homary. We contacted our credit card company and initiated a dispute. We will never but from Homary again.
Thank you for taking your precious time to leave your review, Customer.
One of the disadvantages of shopping online is you are unable to see and touch the item physically, so sometimes the real items can not meet your expectations. When customers are not satisfied with the items, we will take fully responsibility for it.
We sincerely apologize that this shopping experience did not work out well and caused you an inconvenience, but many thanks for raising this issue, and Homary will surely pay more attention and make an improvement on these areas. By the way, we will arrange someone to follow up your case to ensure a proper solution will be provided to you.
Homary social engagement team.
I placed an order with Homary for a ceiling light, which arrived in good time and I was really happy with. I then placed another order for the same light to go into my kitchen. It was only after I placed the order that I realised there is brass in the light and my kitchen is mainly stainless steel, so it wouldn't tie in. I requested to cancel the order and was pleasantly surprised at how quickly they came back to me to offer help. They offered me alternative solutions from them, but after I exhausted all avenues I asked for a refund, which they were happy to put through.
1st order great service quality and light looks absolutely brilliant. 2nd order (made in error) sorted nice and quickly with no drama!
Many thanks for taking the time to leave us a 5-star rating – it's much appreciated!
We will share this with the store team to let them know how we are doing.
If there's anything we can do to improve our offering, please let us know!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK)
Do not consider buying from this site. I purchased a bookshelf and it arrived with measurements that are bigger than listed. I contacted the company for a return and they indicated that I would have to ship it back myself (they don't provide a label) and then call back to ensure that I received a refund. The site promises "no hassle" returns but there is nothing about this that is no hassle.
Thank you for taking your precious time to leave your review, Customer.
We sincerely apologize that our return policy caused you any inconvenience, and Homary will take fully responsibility if you are qualified to return any item based on the conditions of our return policy. Importantly, the return shipping cost would be at the customer’s expense for a non-quality and non-defective issue. Also, item cannot be returned after 30 days, we advise our customers that check out the return policy before placing an order to recognize a different situation for returning, and you may receive more information by clicking the following link:
https://www.homary.com/help-center/article-detail/61
We sincerely apologize that this shopping experience did not work out well and caused you an inconvenience, but many thanks for raising this issue, and Homary will surely pay more attention and make an improvement on these areas. By the way, we will arrange someone to follow up your case to ensure a proper solution will be provided to you.
Original purchase date: Nov 27,2022, Returned to their warehouse Dec 19,2022
Case number: *******.
Return: still waiting, not responding to my emails…have gone dark on me.
Homary does NOT offer easy returns. They go out of their way to create barriers to a return and when your return actually makes back to their warehouse, they go dark. Avoid, avoid, avoid. No integrity. Not to be trusted.
Thank you for taking your precious time to leave your review, Customer.
We understand your frustration, and we sincerely apologize for any inconvenience caused to you, and please accept our sincere apologies.
After checking, we are sorry we fail to find your order information. Would you please kindly call us at 1-888-903-333 to look for our customer agent David, or email us service@homary.com and put our customer agent's name "David" attention, then he will surely get back to you and work out a proper solution on your case?
I have bought dining table, dining chairs, and sideboard from Homary and they are absolutely beautiful. The quality of the products is also really good. I contacted customer service to resolve some issues and they were very prompt and helpful and sorting it out for me. Really happy with their service
Thank you very much for taking the time to provide us with a five-star review! We are delighted to hear about your positive experience with our product. Your valuable feedback is greatly appreciated and serves as a tremendous source of motivation for our team.
The utmost effort is made to deliver exceptional service, and we are thrilled to learn that we have met your expectations. Should there be any further measures we can take to enhance your experience or if you have any suggestions for improvement, please do not hesitate to inform us.
Thank you once again for selecting our services. We eagerly anticipate the opportunity to continue serving you in the future.
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK)
I had a quality issue with a rug a purchase it was resolved quickly and efficiently and the rep was very professional.
Thanks again
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK)
Edit Remove
I recently discovered Homary, and I must say it's a treasure trove for home decor enthusiasts. The attention to detail in their product designs is remarkable, and the quality is top-notch. I was thrilled to find a set of beautifully patterned ceramic vases that perfectly complemented my dining room.
These are con merchants. I won a £500 voucher with no minimum spend, only to be told it was 6 separate vouchers that didn't add up to £500 and I needed to spend £5000 to get it! None of this was disclosed so they lied!
Thank you for taking your precious time to leave your review, Customer.
We understand your frustration, and we sincerely apologize for any inconvenience caused to you, and please accept our sincere apologies. New user could get a coupon bundle on Homary website, which is totally 6 separate coupons. And the discount amount of the 6 separate coupons add up to £500. For each order, only one coupon can be applied. I am sorry to hear that you are misled by this and we will surely improve it. If you are going to order, I could offer you a better discount, which will more than you could get on our website.
After checking, we are sorry we fail to find your order information. Would you please kindly tell us your order number, or you can call us to look for our customer agent Jerry, or email us put our customer agent's name "Jerry" attention, then he will surely get back to you and work out a proper solution on your case?
Email: service@homary.com (All the Customer)
+1-888-603-9888 (US Customer Contact Number)
44-808-175-1919 (UK Customer Number)
Homary social engagement team.
Friendly - knowledgeable - overall good experience
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK)
Homary helped me create a spa-like retreat in my home. I discovered a bamboo bath caddy that holds everything I need for a relaxing soak. The easy-to-navigate website and responsive customer service made shopping for bathroom furniture a breeze. I'm loving my newfound bath-time bliss!
The experience was good. Made it simple and fast and hassle free
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK)
I am 72 yrs old and called to CANCEL an order that I had been waiting on
But was informed it would be arriving via (sea) in August 2024.
That seemed ridiculous. It spent a lot of time about an exchange that I wasn't
Interested in. Was a pleasure working Morgan via chat.
It warms our hearts to hear such amazing feedback, Customer.
Furthermore, we really appreciate you taking the time out to share your experience with us — and we agree, Morgan is truly a gem to have on our team! We count ourselves lucky for customers like you.
We look forward to working with you again in the future!
Homary social engagement team：）
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK)
I had a delightful furniture shopping experience at this store, largely due to the exceptional customer service. The staff was attentive, knowledgeable, and went above and beyond to meet my needs. The product quality is exceptional as well - my new furniture is both stylish and built with high-quality materials. I highly recommend this store for their top-notch service and products.
They truly understands the value of exceptional customer service. Their online store was user-friendly, but what made the experience extraordinary was the assistance I received from their customer service team. They were responsive, courteous, and genuinely cared about helping me find the perfect furniture pieces for my living room. With their guidance, I selected a beautiful and comfortable sofa set that has become the centerpiece of my home.
Purchased a sleeper couch with storage from Homary and was sent a damaged and defective couch. When I contacted Homary to return and get a full refund, Homary refused to send a return label and issue a full refund. Homary tried offering deals for a partial refund and for me to keep a defective couch I can't use. Consulted with my lawyers and settles with Homary for an 80% refund and Homary kept 20%. Homary will scam you with high priced defective, poor quality items and refuse to send you a return label and issue a FULL refund.
Thank you for taking your precious time to leave your review, Customer.
We understand your frustration, and we sincerely apologize for any inconvenience caused to you, and please accept our sincere apologies.
After checking, we are sorry we fail to find your order information. Would you please kindly tell us your order number, or you can call us to look for our customer agent Jerry, or email us put our customer agent's name "Jerry" attention, then he will surely get back to you and work out a proper solution on your case?
Email: service@homary.com (All the Customer)
+1-888-603-9888 (US Customer Contact Number)
44-808-175-1919 (UK Customer Number)
Homary social engagement team.
Worst company ever, We are a design and build company and we are ordering many items from all kind of suppliers. They sent a product that was not working and tried to return it. Story starting now, after we found no customer service you are talking with a computer, and if you want to call them then " no available agent now" :)) )
Email is more fun: Send us a picture, yes we did, send a box picture yes we did, and then send a video, so need to re-install and re-run not properly working toilet, and who will pay for this?
If you do not have customer service then you are not the right company, think about After 30 days your product is not working, and no one other side to help and you are trashing your money into the trash can.
Stay away friendly
Overview
Homary has a rating of 4.6 stars from 836 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Homary most frequently mention customer service, shopping experience and high quality. Homary ranks 3rd among Furniture sites.
Over the past three years, Homary has established a thriving customer base and strong global presence in the United States, the United Kingdom, France, Germany, and other European countries, as well as in Australia. With recent expansions in the UK and global shipping capabilities, our goal is to simplify outdoor maintenance for both brands and consumers.
We take pride in connecting with over 100,000 direct customers, hospitality leaders, and globally renowned brands such as The Ritz-Carlton Hotels and Resorts, Pratt & Whitney, InterContinental Hotels & Resorts, Hyatt Hotels Corporation, Heritage Hotels and Resorts, Inc., Royal Sonesta Hotel, Westin Hotels & Resorts, Mackinac Island, Magna International, Six Flags Entertainment Corporation, Walt Disney Resorts, Smokin Brothers, Magnolia Porch Swings, and many more, who trust Homary to meet their diverse covering needs.
Our product portfolio includes a variety of items such as patio furniture (sofa beds, loungers, L-shaped sectional sofas, chairs, curved sofas, dining sets), grills, kitchen islands, fire pits, industrial requirements, speakers and fountains, statues, boats, and other miscellaneous household equipment. We also accept special requests for custom and personalized covers by adding logos, designs, or images to any type of cover.
To learn more about our products, please visit our website.
- Visit Website
- San Leandro, CA, United States
- Edit business info
Business History
Over the past three years, Homary has established a thriving customer base and strong global presence in the United States, the United Kingdom, France, Germany, and other European countries, as well as in Australia. With recent expansions in the UK and global shipping capabilities, our goal is to simplify outdoor maintenance for both brands and consumers.
We take pride in connecting with over 100,000 direct customers, hospitality leaders, and globally renowned brands such as The Ritz-Carlton Hotels and Resorts, Pratt & Whitney, InterContinental Hotels & Resorts, Hyatt Hotels Corporation, Heritage Hotels and Resorts, Inc., Royal Sonesta Hotel, Westin Hotels & Resorts, Mackinac Island, Magna International, Six Flags Entertainment Corporation, Walt Disney Resorts, Smokin Brothers, Magnolia Porch Swings, and many more, who trust Homary to meet their diverse covering needs.
Our product portfolio includes a variety of items such as patio furniture (sofa beds, loungers, L-shaped sectional sofas, chairs, curved sofas, dining sets), grills, kitchen islands, fire pits, industrial requirements, speakers and fountains, statues, boats, and other miscellaneous household equipment. We also accept special requests for custom and personalized covers by adding logos, designs, or images to any type of cover.
To learn more about our products, please visit our website.
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for taking your precious time to leave your review, Customer.
We find your case by the name on file, Please give us sometime to confirm with our manufacturer if it's the wrong item we sent you and we will get back to you with a proper solution.
One of the disadvantages of shopping online is you are unable to see and touch the item physically, so sometimes the quality of the real items can not meet your expectations. Homary may ensure the quality is durable. But when customers are not satisfied with the items, we will take fully responsibility for it.
Best regards
Stan P