Their bathroom furniture collection is a true gem. I was pleasantly surprised by the variety of space-saving solutions. I chose a wall-mounted cabinet that transformed my cluttered bathroom into an organized oasis. The quality of the piece is outstanding, and I'm thrilled with the upgrade.
They do false advertisement saying you can return within 30 days after receiving the product, which is standard consumer return policy in the States. Don't believe that. You won't be able to return anything unless if it is broken when you receive it. The product doesn't look like its advertised picture at all and you won't be allowed to return it.
J'ai longtemps hésité avant de faire cet achat doutant de l'expérience que j'allais avoir. Mais j'ai été agréablement surprise par la qualité de l'envoi, et du produit. Bien que ce ne soit pas un montage et des finitions Suédoises (!), le process de montage est très bien expliqué via la vidéo. Je suis ravie de la table qui est très fonctionnelle. Le service client a toujours été très réactif, et a su m'apporter 2 solutions, dont l'une que j'ai accepté, par rapport à un problème de qualité sur les assises, et le plateau de table. Je recommande Homary.
Merci d'avoir pris votre temps précieux pour laisser votre avis et d'avoir reconnu notre formidable équipe, client, et nous pouvons qualifier votre avis d'exquis!
Merci non seulement de nous avoir confié votre séjour, mais aussi d'avoir pris le temps de faire part de votre expérience aux autres.
Nous avons hâte de vous accueillir à nouveau bientôt!
Whatsapp: +1-909-808-9057
Envoyez-nous un e-mail: service@homary.com
Appelez-nous: +1-888-603-9888 / +44-808-175-1919 (numéro gratuit aux États-Unis et au Royaume-Uni)
I bought the concrete wood dining table on Homary. It took 3 months to arrive. $1200. It did not look like the photos. The top was a wood slab painted ("concrete gray") on the top side, raw light brown wood underneath which you could see when put together. Any rub or abrasion would have nicked or ruined the table.
Thank you for taking your precious time to leave your review, Customer.
One of the disadvantages of shopping online is you are unable to see and touch the item physically, so sometimes the real items can not meet your expectations. When customers are not satisfied with the items, we will take fully responsibility for it.
We sincerely apologize that this shopping experience did not work out well and caused you an inconvenience, but many thanks for raising this issue, and Homary will surely pay more attention and make an improvement on these areas. By the way, we will arrange someone to follow up your case to ensure a proper solution will be provided to you.
The exceptional customer service at this furniture store truly sets it apart. The staff was attentive, knowledgeable, and genuinely invested in ensuring my satisfaction. The product quality is exceptional as well - my new furniture is not only visually stunning but also crafted with precision and durability. I'm extremely impressed with the service and the remarkable quality of the products.
I have ordered twice from Homary and each time the products received were of excellent quality and arrived within a few days. Will be ordering some bar stools very soon
Thank you very much for taking the time to provide us with a five-star review! We are delighted to hear about your positive experience with our product. Your valuable feedback is greatly appreciated and serves as a tremendous source of motivation for our team.
The utmost effort is made to deliver exceptional service, and we are thrilled to learn that we have met your expectations. Should there be any further measures we can take to enhance your experience or if you have any suggestions for improvement, please do not hesitate to inform us.
Thank you once again for selecting our services. We eagerly anticipate the opportunity to continue serving you in the future.
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK)
I found the after sales to be excellent. I received a phone call within 24hrs of emailing. Tony was very helpful and gave me several options to resolve my issue. Would buy again from this company.
Thank you for taking the time to share your experience with us! We're over the moon to hear that you’re happy, Customer.
Furthermore, we really appreciate you taking the time out to share your experience with us — and we agree, Tony is truly a gem to have on our team! We count ourselves lucky for customers like you.
We look forward to working with you again in the future!
Homary social engagement team：）
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK)
I had a fantastic furniture shopping experience at Homary! Their website offered an extensive range of options, from modern to traditional styles. I was impressed by the variety of materials and finishes available. The best part was that the quality of the furniture I purchased exceeded my expectations. I'm absolutely thrilled with my new leather sofa!
Helpful, competent, quick. What you should get when calling customer service.
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK)
We purchased two (fairly expensive) night stands. This company gave us the run around. Both of the nightstands were delivered damaged. We called the company several times without any refund or offer to replace it. Do not buy from this company. They have the worst customer service. They also have several of the same complaints about damaged products. Look at the BBB ratings. They were turned in several times. I cannot believe this company is still in business. They should be shut down.
Thank you for taking your precious time to leave your review, Customer.
Despite the care we took in inspecting the products, an accident sometimes happens. It is out of our control sometimes because the shipping process depends on the logistic company, but we will surely take all the responsibility for the damaged item.
After checking, we are sorry we fail to find your order information. Would you please kindly call us at 1-888-903-333 to look for our customer agent David, or email us service@homary.com and put our customer agent's name "David" attention, then he will surely get back to you and work out a proper solution on your case？
From start to finish, Homary exemplifies customer service led by Freddo Connell, Customer Service and Sales Manager! Freddo made the customer journey so easy to navigate and his follow through to make sure we were completely satisfied was something yo behold, way above anything we've ever experienced! We are now Hiomary fans and cannot wait to tell all our friends and business contacts. Well done Freddo and the whole Hiomary team!
Thank you for taking the time to share your experience with us! We're over the moon to hear that you’re happy, Customer.
Furthermore, we really appreciate you taking the time out to share your experience with us — and we agree, Freddo is truly a gem to have on our team! We count ourselves lucky for customers like you.
We look forward to working with you again in the future!
Homary social engagement team：）
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK)
Whatever you do, do not purchase from here. I ordered a goal beige and tan rug and received a white with orange and brown design. When I called they demanded I take a picture of the box. They did not send it in a box they sent it in a wrap. They demanded I take a picture of the wrap I did that. Then they demanded that I show home already on the label, I did that then they said that it must've been my computer monitor that showed the wrong colors therefore I'm out of luck. This is a scam do not go there terrible
Thank you for taking your precious time to leave your review, Laurie.
We have already provided the pre-paid label for you to return it, Please send it back and we can be able to issue a full refund for you. Sorry for the delay.
One of the disadvantages of shopping online is you are unable to see and touch the item physically, so sometimes the real items can not meet your expectations. When customers are not satisfied with the items, we will take fully responsibility for it.
We sincerely apologize that this shopping experience did not work out well and caused you an inconvenience, but many thanks for raising this issue, and Homary will surely pay more attention and make an improvement on these areas. By the way, we will arrange someone to follow up your case to ensure a proper solution will be provided to you.
The only thing makes me confident to order from homary is the quality of the wood and the customer service Han is one of the best. No matter what you experience they give you the best solution and make you happy
It warms our hearts to hear such amazing feedback, Customer.
Furthermore, we really appreciate you taking the time out to share your experience with us — and we agree, Hans is truly a gem to have on our team! We count ourselves lucky for customers like you.
We look forward to working with you again in the future!
Homary social engagement team：）
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK)
They've finally sent prepaid label to return incorrect item after I threatened to donate their incorrect item to Goodwill as my house is not a storage to hold their item. So I returned their incorrect item which cost my time to taped & took to post office. Then I received the correct item on 3/7 but I feel they should at least give some discount for the inconvenience that I have to deal with their mistake of sending wrong item to me.
Thank you for taking your precious time to leave your review, Customer.
We will send you the pre-paid label by the coming Monday, The right item will send to you once the return is received.
We understand your frustration, and we sincerely apologize for any inconvenience caused to you, and please accept our sincere apologies.
Homary social engagement team.
Their customer service team went above and beyond to help navigate through their vast selection. With their assistance, I was able to find the perfect dining set that matched my preferences. What stood out was their ability to provide information about multiple SKUs of the same item, ensuring I made an informed choice. The personalized service made all the difference.
Absolutely disgraceful customer service, I have been struggling with customer servic for a month asked to refund me or send products again but they didn't do anything. Instead they withheld processing the second separate order even though the products are available in the warehouse. I explained i need the products as soon as possible, asked for sending missing products promptly again or refund, they promised to do so but nothing happened. They kept sending the same replies with no results. Absolutely annoying. So far i spent almost one thousand pounds,waiting a month for missing items, raised it multiple times got no refund, out of 4 products ordered got one with a massive delay,received no "guaranteed" late delivery compensation and needless no say no refund or delivery for 3 outstanding.
Thank you for taking your precious time to leave your review, Customer.
We understand your frustration, and we sincerely apologize for any inconvenience caused to you, and please accept our sincere apologies.
We will start an investigation on your case, and a proper solution will surely be provided to you, since you are our priority, and we would like to make you satisfied and receive a good customer service.
Homary social engagement team.
I had a terrible experience with this site.I had purchased 2 items and was utterly dissatisfied with both.
They look good in the pictures on the website, but in. In reality they are utterly cheap looking.
One of the items was even defective, where the surface was a bit ragged. They didn't even issue me a paid-for return label for this defective item.
For the other item it looked very shoddy. And when I tried to return it, at my own cost the carrier was costing me a lot, almost equal to the price of the item itself. Because of the sheer volume and weight of the package,... I HAD TO FORCEFULLY keep it.
A Really Bad experience. DO not buy from here, unless you are willing to take a chance with your money.
Thank you for taking your precious time to leave your review, Customer.
We've looked in your case that the surface of the item is not defective, that is a film which you can peel it off.
We understand your frustration, and we sincerely apologize for any inconvenience caused to you, and please accept our sincere apologies.
We will start an investigation on your case, and a proper solution will surely be provided to you, since you are our priority, and we would like to make you satisfied and receive a good customer service.
Homary social engagement team.
Where do I start...I had 1 shoe bench ordered from Homary. The leg was bended and broken. I told them about it and they kept telling me they are checking with manufacturer. They kept giving me the same generic solution. I ordered carpet and the carpet looked like a great carpet on picture...it came like a floor mat! Terrible! I will never order from them.
Thank you for taking your precious time to leave your review, Customer.
Despite the care we took in inspecting the products, an accident sometimes happens. It is out of our control sometimes because the shipping process depends on the logistic company, but we will surely take all the responsibility for the damaged item.
After checking, we are sorry we fail to find your order information. Would you please kindly call us at 1-888-903-333 to look for our customer agent David, or email us service@homary.com and put our customer agent's manager attention, then he will surely get back to you and work out a proper solution on your case？
Homary social engagement team.
This furniture store exceeded my expectations in terms of customer service and product quality. The staff was incredibly helpful, assisting me in finding the perfect furniture for my home. The product quality is exceptional - my new furniture is not only stylish but also constructed with the utmost care and attention to detail. I highly recommend this store for their outstanding service and exceptional products.
Discovering the perfect rug at Homary! Their collection was impressive, but what caught attention was the exceptional quality of the fabric. I selected a hand woven wool rug that felt incredibly luxurious underfoot. The craftsmanship was evident in every detail, and the rug's durability assured that it's a long term investment.
Overview
Homary has a rating of 4.6 stars from 836 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Homary most frequently mention customer service, shopping experience and high quality. Homary ranks 3rd among Furniture sites.
Over the past three years, Homary has established a thriving customer base and strong global presence in the United States, the United Kingdom, France, Germany, and other European countries, as well as in Australia. With recent expansions in the UK and global shipping capabilities, our goal is to simplify outdoor maintenance for both brands and consumers.
We take pride in connecting with over 100,000 direct customers, hospitality leaders, and globally renowned brands such as The Ritz-Carlton Hotels and Resorts, Pratt & Whitney, InterContinental Hotels & Resorts, Hyatt Hotels Corporation, Heritage Hotels and Resorts, Inc., Royal Sonesta Hotel, Westin Hotels & Resorts, Mackinac Island, Magna International, Six Flags Entertainment Corporation, Walt Disney Resorts, Smokin Brothers, Magnolia Porch Swings, and many more, who trust Homary to meet their diverse covering needs.
Our product portfolio includes a variety of items such as patio furniture (sofa beds, loungers, L-shaped sectional sofas, chairs, curved sofas, dining sets), grills, kitchen islands, fire pits, industrial requirements, speakers and fountains, statues, boats, and other miscellaneous household equipment. We also accept special requests for custom and personalized covers by adding logos, designs, or images to any type of cover.
To learn more about our products, please visit our website.
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- San Leandro, CA, United States
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Business History
Over the past three years, Homary has established a thriving customer base and strong global presence in the United States, the United Kingdom, France, Germany, and other European countries, as well as in Australia. With recent expansions in the UK and global shipping capabilities, our goal is to simplify outdoor maintenance for both brands and consumers.
We take pride in connecting with over 100,000 direct customers, hospitality leaders, and globally renowned brands such as The Ritz-Carlton Hotels and Resorts, Pratt & Whitney, InterContinental Hotels & Resorts, Hyatt Hotels Corporation, Heritage Hotels and Resorts, Inc., Royal Sonesta Hotel, Westin Hotels & Resorts, Mackinac Island, Magna International, Six Flags Entertainment Corporation, Walt Disney Resorts, Smokin Brothers, Magnolia Porch Swings, and many more, who trust Homary to meet their diverse covering needs.
Our product portfolio includes a variety of items such as patio furniture (sofa beds, loungers, L-shaped sectional sofas, chairs, curved sofas, dining sets), grills, kitchen islands, fire pits, industrial requirements, speakers and fountains, statues, boats, and other miscellaneous household equipment. We also accept special requests for custom and personalized covers by adding logos, designs, or images to any type of cover.
To learn more about our products, please visit our website.
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for taking your precious time to leave your review, Customer.
We understand your frustration, and we sincerely apologize for any inconvenience caused to you, and please accept our sincere apologies.
We will start an investigation on your case, and a proper solution will surely be provided to you, since you are our priority, and we would like to make you satisfied and receive a good customer service.
Homary social engagement team.