HolidayLettings UKReviews 46

Booked a property and when we arrived it wasn't clean.

They couldn't get the room cleaned and cancelled the booking. It was midnight and we had nowhere to stay, nightmare.

Holiday lettings say they have nothing to do with bookings and don't help.

Avoid this company like the plague

I had a terrible experience with Holiday Lettings recently. I made a reservation for one of their homes listed on their site months in advance, only to become a victim of fraud. Just a month before our travel date, the supposed "owner" contacted me and asked for money through Zelle payment, which raised suspicions. I immediately reached out to the HolidayLettings fraud department, who investigated and confirmed that the listing was fake. This left our group without accommodation for a trip that was just around the corner.
Unfortunately, the area we were visiting was in high demand, and prices had skyrocketed since our original booking. Despite the inconvenience caused, HolidayLettings offered no compensation to offset the price difference and seemed to make little effort in finding a suitable alternative accommodation that was similar to our original choice. This experience has made me realize that HolidayLettings and its affiliated companies do very little to vet and verify the listings on their site. The lack of oversight allows criminals to take advantage of unsuspecting customers, and it appears that HolidayLettings is unconcerned about this issue.
Based on my experience, I strongly recommend seeking other travel booking services that are more trustworthy and reputable when planning future trips in order to avoid similar situations. I cannot recommend HolidayLettings' services, given the lack of accountability and oversight I encountered.

They charge you a booking fee which is 15% of your booking. We have lost €263
Do not use!
The charge is to use their payment portal, extortionate amount fir using a booking system for 5 mins. If I've been caught out by this mis leading information then I can only imagine how many other have. Daylight robbery

If you issues and you use Holiday Lettings Web Site they will direct you to their help page. When you find and press Cancel your stay the site goes no where. If you go to contact us, NO 800 number only email. We had to google them to find a phone number in order to cancel the trip (*******015). Our issue was there was construction above us which made our stay unbearable. Out of 14 nights, we were there only 4 nights and they returned to us less than half of what was outstanding.
They need to do a better job at customer service and Fix their website.

I had a bad experience, i did book a room for 3 nights through holidaylettings, and went to there to check-in and realized there is not any room and anybody to help with checkin. When you call them nobody pickup phone and it goes to automated voice. Then, i called original listing owner, they said that they donot have my reservation info. Further, they are collecting your personal info (credit card/driving license) in online, they may misuse this info. Luckily, I spoke to creditcard company to stop my payment to them and it worked.

The procedure outlined in the contract is followed to the letter, so don't expect any change due to Covidrelated contingencies despite kind words about flexibility of the website. I ended up losing the entire deposit which was nearly 50% of the booking fee which on reflection was an error on my part to accept such a high deposit requirement but recognise it gains you no advantage if you need to reschedule the booking as they are not interested in any kind of negotiation. Poor customer service and bland responses mean from my experience I would caution against using this company.

Since trip Advisor took over Hollidaylettings.co.uk they have become one of the most difficult companies to deal with that I have ever experienced. Every conversation revolves around how they can make more money. They are absolutely pathetic. Please bring back the old Holiday Lettings as they were a pleasure to deal with.

I booked: Second Line To The Beach Villa Near Puerto Cabopino, Marbella! (*******) in 2019 for the Easter break for 2020. Obviously COVID 19 scuppered that plan and it was rescheduled for Easter weekend 2021. Due to UK legal legislation and Spain only accepting Spanish residents to travel into Spain I requested this to be postponed again to 2022.
I have been given a GSI (Good Stiff Ignoring). I have spent over £2.5K for this trip and also got GSI'd when I tried to postpone another booking for last October (for the same reasons), so £5.5K gone! Holiday lettings and the owners have taken that money!

Do NOT EVER BOOK THROUGH THIS COMPANY AND DO NOT EVER book Second Line To The Beach Villa Near Puerto Cabopino, Marbella! They are thieves.

I booked a villa in Montenegro through Holiday Lettings to go on the 2nd of August last week easy jet cancelled the flights. The Villa owner refunded some of the money I had paid but kept £600 of it, then unbelievably holiday lettings kept another £400 for booking fees so basically it cost me £1000 through no fault of my own.
I do have sympathy with the villa owner but I think the behavour of holiday lettings is discusting and would advice everyone to keep well away

This company uses avoidance tactics and never answers a review, call, email with a straight answer. This company are scammers and theives and the owner of the villa is no better. Can't go on holiday due to the aftermath of covid19. I didn't want to cancel holiday, only change the dates. Surprise surprise, I can't do that, even when it states in terms and conditions under the current circumstances you can. They take your deposit and a massive one at that, then they dissappear. Absolute cowards and should be reported to watchdog. This company and the villa owner should not be able to profit from people in times like this.

I have just cancelled my listing with this company. From an owners point of view this company should be avoided. They charge extortionate amounts in the event of having to cancel a booking. I do understand that it isnt nice to have reservations cancelled and felt terrible having to do this and in my years of running a holiday let have never cancelled on anyone however sometimes things happen that are beyond your control. So after explaining my situation of why I couldnt fulfil his reservation, I found alternative accomodation for him, customer was really understanding about it and as he had only paid a deposit, which I actioned to be reimbursed in full, he was fine. Just to add, no monies had been received by me for this booking as company keep hold until 24 hours after check in to release the funds. The issue I had was they charged me a fee of £120.00 for cancelling, when I challenged this with them they said its in their T & C's and its to cover the time it takes to help the customer find somewhere else I explained that they had not helped the customer, I had, to which they kept saying its in the T & C's, so this reason from them is absolute bull. I asked for a breakdown of this cost and they said they wouldnt be able to provide this. This company do not care about rental owners or customers they just want to make money where they can. Avoid this company at all costs...

I looked up Holiday Watchdog and across the top of the page in bold letters it says THIS HOTEL IS NOW CLOSED. I have tried to contact them as we are not closed. After 10 years TripAdvisor also cancelled our listing without letting us know they said we did not comply. After many emails we will now be reinstated on TripAdvisor under THINGS TO DO, but still have no means of removing Holiday Watchdog's false claims. We have lost business due to false claims and having our listing with lovely reviews removed.

New contract is an insult. They add 15% booking charge on weekly rental rates for themselves - owner charges £490 for a week's stay then Tripadvisor charge £561.05. In addition they then charge 3% + vat on the weekly rental. Since the addition of the booking fee bookings are down 45% though I have kept my prices the same.
For a booking made in July 2018 I will only receive the money on September 12th 2019 (5 days after the rental begins. Tripadvisor received the deposit(30%) in July 2018 (held for 15 months), and then the balance in July 2019 but nothing comes the owners way until mid September 2019.
Don't waste your time trying to contact anyone. There are no phone numbers and emails are ignored.
I off!

As an owner Holiday Lettings has become a dreadful company after being taken over by Trip Advisor. They now charge owners- or try to- if do not reply to requests in over 24 hours. If a mistake in the booking is made again they try to charge 100 Euros. I have removed my rental appts from today after Google search for a contact phone number. The email address is non functioning and impossible to contact from their website. Avoid and stick to AirB&B

I booked an apartment in Tenerife through Holidaylettings for January 2019. For family reasons I needed to change the arrival date by 1 day. In the web site there is a section to do this, however that request goes to the owner. If the owner (as in this case) refuses to answer the request, nothing happens. I made numerous calls to the Holiday Lettings Customer Support (what a joke) and they tried to contact the owner to get him to reply. He claimed he was Russian, there was language barrier, and he didn't understand. Bull$#*!! He's already sent me e-mails explaining how to pick up the keys etc. he understands English perfectly. So, now I want to cancel. All of a sudden the Russian agrees to my changes! Sorry mate, too late, you've had your chance, I don't trust you and don't want to stay in your apartment.
I contact customer support again, but unfortunately I cannot cancel without losing my deposit! Even though that owner was refusing to answer all correspondence! What a sham, what a scam. I wouldn't book another apartment through this web site if you paid me and good luck to anyone else who does. I have lost 235 Euros for something that wasn't my fault. The customer support was a disgrace and no help whatsoever.

This company which comes under the general umbrella of TripAdvisor along with Flipkey & a few others are to be avoided at all costs. They offer no customer support when things go wrong & the whole booking aspect is dodgy to say the least. I booked a stay that was accepted by the owner within 24hours who then came back the next day & tried to claim another 50% on top of the agreed price. I rejected the claim online as I was told I could & the booking was confirmed. I paid the full balance but when I came to access the property the owner said it had been cancelled. I complained to Holiday lettings after eventually finding the contact number on a forum. The staff who are based in India don't care one bit. I was left having to accept an inferior property in a $#*!ty area with only 1 bedroom. My claim for payment protection as per their website was rejected & the whole experience ruined my holiday. They take their booking fee & move on not worrying about the customer. Use AirBNB or VRBO.

Since TripAdvisor bought this company they have reduced it to 'don't go there' outfit for owners. Will keep all monies paid until 2 days into rental, and then inform you that a further 5 days is needed to reach your bank. If the customer cancels gets a full refund at any time, if the owner cancels it is £120. Trying to contact anybody by phone is futile, they never answer emails. I had a booking for 18th September 2018 - deposit £250 paid in May 2017 - but I will receive this money about 25th September 2018.
And the booking fee which did not exist in 2017 is enormous - I receive £575, they charge £681.
But don't try querying why as they could not care less - just leave.

We researched and requested a holiday booking at an advertised price only to have the owner come back and offer a "quote" for the same dates around 25% higher. Of course we declined and the owner claims this is how the site works. To me it amounts to false advertising. Don't waste your time and use a site which honors the price advertised. Note that the same property is still advertising the same dates at a much lower price, obviously just to lure people in. AVOID