HolidayLettings UK

They charge you a booking fee which is 15% of your booking. We have lost €263
Do not use!
The charge is to use their payment portal, extortionate amount fir using a booking system for 5 mins. If I've been caught out by this mis leading information then I can only imagine how many other have. Daylight robbery

The procedure outlined in the contract is followed to the letter, so don't expect any change due to Covidrelated contingencies despite kind words about flexibility of the website. I ended up losing the entire deposit which was nearly 50% of the booking fee which on reflection was an error on my part to accept such a high deposit requirement but recognise it gains you no advantage if you need to reschedule the booking as they are not interested in any kind of negotiation. Poor customer service and bland responses mean from my experience I would caution against using this company.

If you issues and you use Holiday Lettings Web Site they will direct you to their help page. When you find and press Cancel your stay the site goes no where. If you go to contact us, NO 800 number only email. We had to google them to find a phone number in order to cancel the trip (*******015). Our issue was there was construction above us which made our stay unbearable. Out of 14 nights, we were there only 4 nights and they returned to us less than half of what was outstanding.
They need to do a better job at customer service and Fix their website.

This company which comes under the general umbrella of TripAdvisor along with Flipkey & a few others are to be avoided at all costs. They offer no customer support when things go wrong & the whole booking aspect is dodgy to say the least. I booked a stay that was accepted by the owner within 24hours who then came back the next day & tried to claim another 50% on top of the agreed price. I rejected the claim online as I was told I could & the booking was confirmed. I paid the full balance but when I came to access the property the owner said it had been cancelled. I complained to Holiday lettings after eventually finding the contact number on a forum. The staff who are based in India don't care one bit. I was left having to accept an inferior property in a $#*!ty area with only 1 bedroom. My claim for payment protection as per their website was rejected & the whole experience ruined my holiday. They take their booking fee & move on not worrying about the customer. Use AirBNB or VRBO.

New contract is an insult. They add 15% booking charge on weekly rental rates for themselves - owner charges £490 for a week's stay then Tripadvisor charge £561.05. In addition they then charge 3% + vat on the weekly rental. Since the addition of the booking fee bookings are down 45% though I have kept my prices the same.
For a booking made in July 2018 I will only receive the money on September 12th 2019 (5 days after the rental begins. Tripadvisor received the deposit(30%) in July 2018 (held for 15 months), and then the balance in July 2019 but nothing comes the owners way until mid September 2019.
Don't waste your time trying to contact anyone. There are no phone numbers and emails are ignored.
I off!

Since trip Advisor took over Hollidaylettings.co.uk they have become one of the most difficult companies to deal with that I have ever experienced. Every conversation revolves around how they can make more money. They are absolutely pathetic. Please bring back the old Holiday Lettings as they were a pleasure to deal with.

We researched and requested a holiday booking at an advertised price only to have the owner come back and offer a "quote" for the same dates around 25% higher. Of course we declined and the owner claims this is how the site works. To me it amounts to false advertising. Don't waste your time and use a site which honors the price advertised. Note that the same property is still advertising the same dates at a much lower price, obviously just to lure people in. AVOID

Since TripAdvisor bought this company they have reduced it to 'don't go there' outfit for owners. Will keep all monies paid until 2 days into rental, and then inform you that a further 5 days is needed to reach your bank. If the customer cancels gets a full refund at any time, if the owner cancels it is £120. Trying to contact anybody by phone is futile, they never answer emails. I had a booking for 18th September 2018 - deposit £250 paid in May 2017 - but I will receive this money about 25th September 2018.
And the booking fee which did not exist in 2017 is enormous - I receive £575, they charge £681.
But don't try querying why as they could not care less - just leave.

Booked a property and when we arrived it wasn't clean.

They couldn't get the room cleaned and cancelled the booking. It was midnight and we had nowhere to stay, nightmare.

Holiday lettings say they have nothing to do with bookings and don't help.

Avoid this company like the plague

As an owner Holiday Lettings has become a dreadful company after being taken over by Trip Advisor. They now charge owners- or try to- if do not reply to requests in over 24 hours. If a mistake in the booking is made again they try to charge 100 Euros. I have removed my rental appts from today after Google search for a contact phone number. The email address is non functioning and impossible to contact from their website. Avoid and stick to AirB&B

I had a bad experience, i did book a room for 3 nights through holidaylettings, and went to there to check-in and realized there is not any room and anybody to help with checkin. When you call them nobody pickup phone and it goes to automated voice. Then, i called original listing owner, they said that they donot have my reservation info. Further, they are collecting your personal info (credit card/driving license) in online, they may misuse this info. Luckily, I spoke to creditcard company to stop my payment to them and it worked.

This company uses avoidance tactics and never answers a review, call, email with a straight answer. This company are scammers and theives and the owner of the villa is no better. Can't go on holiday due to the aftermath of covid19. I didn't want to cancel holiday, only change the dates. Surprise surprise, I can't do that, even when it states in terms and conditions under the current circumstances you can. They take your deposit and a massive one at that, then they dissappear. Absolute cowards and should be reported to watchdog. This company and the villa owner should not be able to profit from people in times like this.

I looked up Holiday Watchdog and across the top of the page in bold letters it says THIS HOTEL IS NOW CLOSED. I have tried to contact them as we are not closed. After 10 years TripAdvisor also cancelled our listing without letting us know they said we did not comply. After many emails we will now be reinstated on TripAdvisor under THINGS TO DO, but still have no means of removing Holiday Watchdog's false claims. We have lost business due to false claims and having our listing with lovely reviews removed.

I booked a villa in Montenegro through Holiday Lettings to go on the 2nd of August last week easy jet cancelled the flights. The Villa owner refunded some of the money I had paid but kept £600 of it, then unbelievably holiday lettings kept another £400 for booking fees so basically it cost me £1000 through no fault of my own.
I do have sympathy with the villa owner but I think the behavour of holiday lettings is discusting and would advice everyone to keep well away

Firstly as an owner don`t bother trying contacting by email they just ignore it. Secondly they are becoming very greedy in that if you don`t agree to them handling your booking and taking deposits you are penalised by your listing appearing at the very end of hundreds of other listings even though they say it changes regularly.

You have no ability to personally contact perspective clients as all emails go through them and finally penalised by not contacting would be guests within 24 hours notwithstanding the fact that anything up to 12/18 hrs can be lost in world time zones.

Take a leaf out of Home Away

Advertised since 2015. No issues last year paid direct into my bank.
This year I have been advised that payment has been sent however 15 days later I am still waiting.
The company have stated 3 different payment dates, I have spent 20 hours on phone and sent numerous emails.
My cottage is booked June, July and August we simply can't let cottage free and will be cancelling all bookings
Do not use this company, they tell lies have appalling service and don't pay

I advertised 3 properties with HL. Having outsourced their customer services dept overseas I find it impossible to receive any help or understanding of whatever question or problem I have had.
The price of my subscription listings having been increased by 75% over 3 years is another reason to avoid them.
They are squeezing the business to inflate short term profits to flog it to some unsuspecting mug buyer.

3 years ago 5 stars, now 1.

We recently place our property solely with Holidaylettings.co.uk, what a mistake!

They are unable to retain our 2015 prices over night, I was putting them back every morning, though this was tiresome, as their web interface is poor.

I reported the problem a few months ago and it is still not sorted.
We would have got booking for 2015 by now with our old booking system, though non yet, which I put down to people not being able to see prices online.

I was told I can not get a refund of my fee, as it is "a known issue", though if they had told me you will not be able to add prices for 2015, I would not of signed!