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Claim Your BusinessHoliday Autos has a rating of 1.06 stars from 145 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Holiday Autos most frequently mention credit card, rental car, and customer service problems. Holiday Autos ranks 185th among Car Rental sites.
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After confirming my reservation on holiday autos I was able to look up the voucher directly through thrifty. I'm assuming this also works for other vendors as well. Chose to pay at the counter and everything went smoothly. Thanks for the deal.
They charged my credit card upon booking (in my case two month in advance) they do not pay to the car supplier, found some excuse not to provide the car. I called them for assistance. Their customer support kept me on hold for 30 minutes. I had to rent a car with an other supplier on the airport, They refuse to refund. It looks as a very lucrative business, they are taking money from customers, tricking them and providing nothing in return.
What terrible scammers! There was no one at the airport and money was lost. Never rent here! Was waiting for an employee at Salzburg airport. No one came. No one could be reached by phone number. Afterwards they informed me by email that I was too late. There were several other carcompanies waiting. Landed 6 minutes later. Pure fraud!
If you are an 90 mins late they will shaft you.
My advice would be to steer well clear of Holiday Autos and Europcar.
They charged me my full 10 day rental plus insurance and cancelled my entire booking
Just for being 90 mins late. They might seem cheap, this is the reason.
I was 2 hours late because there was a delay with our luggage. We did not get our car since they cancelled and we didn't receive any refund!
They charged my credit card upon booking (in my case two month in advance) they do not pay to the car supplier, found some excuse not to provide the car. I called them for assistance. Their customer support kept me on hold for 30 minutes. I had to rent a car with an other supplier on the airport, They refuse to refund. It looks as a very lucrative business, they are taking money from customers, tricking them and providing nothing in return.
I rented a car from Holiday Autos but when I arrived at the rental desk a car was not available. I have been trying for almost a month to get a refund, but Holiday keeps denying my refund and closing my case because I can't provide a receipt or documentation from the rental car agency that did not give me a car. My question that has yet to be answered is, why would a rental car company give me a receipt when they did not rent me a car?
Tip for consumers:
I have been promised a call from a customer service manager three times but my phone has yet to ring
Products used:
I was charged over 500 euros for a car rental even though there was not car available to rent. I paid 500 euros for a service I was not given
I got car booked with them, everything was paid upfront(my mistake!), and after my flight was rescheduled they didn't want to modify my booking, had to order another car, after contacting them, they are ignoring me all the time for 2 weeks now, lost €400 and had to order another car, please be careful as I am never gonna do it again with Holiday Autos and I am warning everyone from doing so!
Tip for consumers:
Don't book with them!
Products used:
Had to book another car
Dreadful service, claimed the price paid online was the full amount (including full insurance and taxes etc) yet on arrival Goldcar charged an extra £150 to release the car. Despite me notifying Holiday Autos immediately who said they would assist once I returned the vehicle at the end of the holiday, now they completely wash their hands of it. Sadly I didnt read up on them prior to the booking and can now see many others have experienced the same fraudulent activities
Steer well clear, dodgy sales tactics
Tip for consumers:
Avoid
Products used:
Car hire
I would rate them with negative stars if I could. When I arrived in Mexico they tried to charge me an additional 5x what they initially said the price would be. We were stranded and had to piece it together with Uber since they are deceptive referring to BS fine print and not taking reasonable forms of payment. HORRIBLE experience and subsequent "support" from the company.
Tip for consumers:
They take money using Discover. Then hide in fine print that you can't use Discover when you get there. There was another family stranded AT THE SAME TIME as us for the exact same reason. I'm certain it happens all the time and they keep going...
Products used:
Uber
Booked a car in Puglia
Booked a car in Puglia, Italy. I had to put a deposit of €500 on a car I already paid for Full Travel Insurance and this was on 4th September, 2023. I am still waiting for my deposit to be returned on 8th November - refusing to return my deposit saying they never deducted it from account where blatantly this has been deducted from my account. SCAMMERS
Any star is ridiculous for this company as its not deserved
No rental car provided and no refund.
PURE SCAM!... Stay away from this fraud company.
Legal action is already initiated.
Tip for consumers:
Stay away from Holiday Autos (SCAM)!!
Products used:
Another rental car company.
Reserved a car for a few days for pick up from Hertz in northern Ireland. Didn't end up needing the car as long as planned so returned it to another Hertz location, where we were assured of a refund for the unused days. After a month and two follow up inquiries they declined to give a refund, pointing to a clause in the terms and conditions, stating no refunds for early return. This was not clearly stated on the confirmation notice, but buried within the fine print. This is a terrible company – don't use them!
Products used:
Car hire
I booked a car through Holiday Autos who charged my card and issued a voucher. On presenting the voucher to the rental company they looked at it but still charged my card for a second time. I raised this with Holiday Autos via chat at the time who said at the end of the rental period it would be sorted. Nothing was ever sorted - I made a complaint but they refused to refund me the money - I asked for it to be escalated but still they refused. So the rental company has charged me and Holiday Autos has charged - both not willing to compromise. I blame Holiday Autos because they took the booking - they took my money and have refused to sort it. Awful experience with Holiday Autos - would never use them again and would caution others not to use this unreliable company. I feel like this is a scam many others may have fallen into.
Not a good and honest company. Selling you cheap rental and then you are forced to purchase an additional insurance at the rental desk of rental company or they don't rent you a car. Please avoid the company.
Products used:
Rent a car.
I rented and paid for a car, but sfter going to pick up my car. The office was a small building in the middle of a parking lot. We had to take through a video screen. I couldn't understand the rep. I did not have a major credit card. So he'd wanted a thousand dollar deposit. Then seconds later he said 600. But then for this privilege they would charge me 75 dollars. Then I asked for a supervisor and it took 5 minutes. They had been talking with each other to decide what she was going to tell me. I doubt she was even a supervisor. They refused to refund my purchase. Do no use them.
Tip for consumers:
Unprofessional
Products used:
None
Read the reviews! They are a terrible company, they insurance does not protect you in any way, they request 4000.00 hold upfront, I went all the way to Rome and find out this company has no protection for me, I did not take the car and was told I would get a refund, I have not received it yet and the company refused it after saying they would. They are a scam do yourself a favor and go by the reviews, that is what its there for. Horrible!
What a terrible company. I booked a car for pick up at Heathrow T5 and they changed it to T2. When I realised I contacted them but as was within 48hrs they would not change / cancel without a charge. My wife has mobility issues, combined with late arrival, heading to different terminal was not an option - besides, we had specially booked to pick up at T5. I had to cancel and have paid the charge and now can not get a sensible response out of them. What a load of rubbish and NEVER use this service.
I do not recommend using this company. We were supplied with a faulty Fiat 500 at Barcelona airport that refused to start unless pushed to jump start. Following a number of phone calls, no replacement car was supplied or offered. I have now been charged over £250 as we had the temerity to call their 'Road Assistance' number in the hope that the issue would be resolved. It wasn't! I do not see why we should have to pay this extra sum when the problem was not of our making and the fault was clearly with the car.
I feel that I have been completely fobbed off by Mariem at the Holiday Autos customer care team. I think it would be a good idea to remove the word 'care' as they clearly don't!
I booked with Holiday Autos thinking I was getting a good deal, but they did not honour the booking and refused to give me a refund for the money paid. I had to rent from another company and so ended up paying for two cars. NEVER rent with Holiday Autos - they are actually thieves! How can people like this sleep at night.
So I have paid the money but won't give me the car cause I came 2 hours late due to flight delay.
I regret booking and trusting them, spoiled my mood big time om vacation.
Products used:
Rent a car
Don't rent a vehicle from these people they are disgrace and need to be put out of business. They took my payments and refused to give me a rental car when I showed up
Tip for consumers:
They are should be out of business
Products used:
Car rental
I rented and paid for rental with them. They gave me wrong contact number, rental car company refused to give me a rental car, had to rent car from AVIS on the spot.
When I asked for refund after my travel, they kept me waiting with rejections for 2 months and eventually didin't refund at all, despite the fact I was at the airport at the time of reservation and couldn't get a car from them.
Their operation is FRAUD. Never use them, never trust them for a second.
This company has robbed my entire rental car money just because I had a debit card and not a credit card to pay the rental agency for the deposit. They said the money is lost!
Products used:
Car
Can you imagine that you prepay an hotel room available at 2pm. And when you show up at 5pm, you are told that because you were not here at 2pm, despite the room being paid, they gave it someone else. This is Holiday Autos / CarTrawler business model. In our case, the worst is that the car was simply not avaible at noon or at 3pm because the previous customer did not return it on time. A rip-off. I look forward to their bla bla excuses being sorry as they are not. Their customers are the rental companies not us. AVOID at all costs.
Tip for consumers:
This merchant is not honnest
Products used:
Rented a car at Hertz directly..
Placed a reservation, waited all day for a confirmation. Reached out to customer service and they say they could not do anything at this time, the rep suggested to cancel the reservation and made further arrangements. Only to find out that the agent never cancel the reservation and got stuck with a cancelation fee. Don't recommend! Don't use this service!
Tip for consumers:
Use any other site except this one!
Products used:
Car rental
Total scam.
Never use! Rented through Europcar via Holiday Autos. Holiday autos messed up the booking so we did not take the car and then refused to refund even though they had already ruined our holiday plans. No phone number to call so have to wait several days between emails.
Will not return the money paid.
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