Holiday Autos

Terrible service! My flight got cancelled on the day I was supposed to pick my car but because they have a cancellation policy of 48h before pick up; they will not refund me my £332 I paid for a week in France. Credit card won't refund me travel insurance said not covered. Outrageous thieves!

I want to share my disappointing experience with Holiday Autos' app and website. I rented a car through their platform, but when I arrived to pick it up, I found that the vehicle was not the one I had booked. Instead, it was much smaller and in poor condition. I recorded a video of the car and immediately contacted Holiday Autos to resolve the issue. They told me they would investigate and get back to me within 20 days.

Despite my request for a refund on the spot, they refused. After two months of following up with them, I was finally informed that they would not be issuing a refund.

I strongly advise others to be cautious when using this website or app. Based on my experience, you might end up losing your money with no proper resolution.

They charged my credit card upon booking (in my case two month in advance) they do not pay to the car supplier, found some excuse not to provide the car. I called them for assistance. Their customer support kept me on hold for 30 minutes. I had to rent a car with an other supplier on the airport, They refuse to refund. It looks as a very lucrative business, they are taking money from customers, tricking them and providing nothing in return.

If you are an 90 mins late they will shaft you.
My advice would be to steer well clear of Holiday Autos and Europcar.
They charged me my full 10 day rental plus insurance and cancelled my entire booking
Just for being 90 mins late. They might seem cheap, this is the reason.

I got car booked with them, everything was paid upfront(my mistake!), and after my flight was rescheduled they didn't want to modify my booking, had to order another car, after contacting them, they are ignoring me all the time for 2 weeks now, lost €400 and had to order another car, please be careful as I am never gonna do it again with Holiday Autos and I am warning everyone from doing so!

Go somewhere else

I showed up 1 hour late due to a flight delay and was informed that they didn't have any cars left. Not a single one I could rent even for a higher price. I had to go somewhere else for a rental car and when I asked for a refund, I was told I was a "no-show" even thought I arrived at the counter and engaged with the customer representative for hours to try to get a car with this company. When I contacted them they declined to provide any sort of refund.

I'd recommend going somewhere else if you anticipate any delay in your flight's arrival. They're not willing to help if something happens, from my experience.

I do not recommend using this company. We were supplied with a faulty Fiat 500 at Barcelona airport that refused to start unless pushed to jump start. Following a number of phone calls, no replacement car was supplied or offered. I have now been charged over £250 as we had the temerity to call their 'Road Assistance' number in the hope that the issue would be resolved. It wasn't! I do not see why we should have to pay this extra sum when the problem was not of our making and the fault was clearly with the car.

I feel that I have been completely fobbed off by Mariem at the Holiday Autos customer care team. I think it would be a good idea to remove the word 'care' as they clearly don't!

What terrible scammers! There was no one at the airport and money was lost. Never rent here! Was waiting for an employee at Salzburg airport. No one came. No one could be reached by phone number. Afterwards they informed me by email that I was too late. There were several other carcompanies waiting. Landed 6 minutes later. Pure fraud!

I rented and paid for a car, but sfter going to pick up my car. The office was a small building in the middle of a parking lot. We had to take through a video screen. I couldn't understand the rep. I did not have a major credit card. So he'd wanted a thousand dollar deposit. Then seconds later he said 600. But then for this privilege they would charge me 75 dollars. Then I asked for a supervisor and it took 5 minutes. They had been talking with each other to decide what she was going to tell me. I doubt she was even a supervisor. They refused to refund my purchase. Do no use them.

I booked a car through Holiday Autos who charged my card and issued a voucher. On presenting the voucher to the rental company they looked at it but still charged my card for a second time. I raised this with Holiday Autos via chat at the time who said at the end of the rental period it would be sorted. Nothing was ever sorted - I made a complaint but they refused to refund me the money - I asked for it to be escalated but still they refused. So the rental company has charged me and Holiday Autos has charged - both not willing to compromise. I blame Holiday Autos because they took the booking - they took my money and have refused to sort it. Awful experience with Holiday Autos - would never use them again and would caution others not to use this unreliable company. I feel like this is a scam many others may have fallen into.

Not a good and honest company. Selling you cheap rental and then you are forced to purchase an additional insurance at the rental desk of rental company or they don't rent you a car. Please avoid the company.

I rented a car from Holiday Autos but when I arrived at the rental desk a car was not available. I have been trying for almost a month to get a refund, but Holiday keeps denying my refund and closing my case because I can't provide a receipt or documentation from the rental car agency that did not give me a car. My question that has yet to be answered is, why would a rental car company give me a receipt when they did not rent me a car?

Awful experience at the island of Tinos...we tried to cancel the booking and because of late respond of the company we lost our money...no refund at all without using any service of the company.Not recommended

Stay away they will take your money and not provide a car. I am now being told I cannot get a refund even though I have no car and my booking has not been warranted.SCAM stay away. I booked a car to arrive at the desk to be told my car booked has been given away. I was late 1 hour due to the airline... I am now being told I was a no show and cannot get the car for the 9 days booked or a refund. SCAM! STAY AWAY. I now have to seek legal advice.

I have never experienced such a terrible service. I am now without a car and 400 pounds down. THIS IS A SCAM - STAY AWAY

Completely dishonest company. Hiding behind a weak excuse like "we're just an introductory service" when problems with the actual renting company arise.

Had contact with them via customer support. They promised me to solve the issues. Sadly, they never did and never will.

I booked with Holiday Autos thinking I was getting a good deal, but they did not honour the booking and refused to give me a refund for the money paid. I had to rent from another company and so ended up paying for two cars. NEVER rent with Holiday Autos - they are actually thieves! How can people like this sleep at night.