When I tried to cancel the rental car due COVID 19 on their website it was just an option to get a voucher. There was no option to get my money back and when I called them they told me that I had just clicked on the voucher option and that I could not get my money back. I called three times and spent an hour on the phone but I couldn't reach the supervisor or manager. Whenever I called and waited for about twenty minutes they told me the manager was busy. Very disappointed and I will never use their service in the future.