Dreadful service, awful quality, massive disappointment.
A complete rip off site.

I wanted to order a tailored suit. This site has a great online process for ordering the suit you want. It takes you through the measurement process and selection of the right suit.
The interaction and visual aspects are excellent.
Then the suit arrived. It was awful. The fit was massively off. The sleeves to long, the jacket to short, the shoulders to small, and the material very cheap.
I then went through the process of complaining. The customer service is dreadful. You have to send in pictures, compare to suits that fit, and then they will pay upto $45 for adjustments. The tailors I have been to cannot adjust the suit because the fit is so bad.
They will not take the suit back, so I am stuck with a suit that cost $400, which I will have to throw away.
Don't go near this site.

This was a terrible experience and a big waste of money. We ordered 2 custom men's shirts and they came way to small. They do not care about customer satisfaction. Don't waste your money. I sent pictures and all kinds of information to them to show they were made wrong and they will not take responsibility. They came smaller than the measurements I sent them

Atrocious company. They sent a defective garment (the defect rendered the garment useless for the required purpose). They they refused to either rectify the defect or issue a refund and let me return the garment.

Despite what the the misleading website implies, they are are apparently registered in Zurich, with the garments made in Shanghai. Save yourself the hassle of dealing with this company and find a reputable tailor.

Shocking service and fit. Went through 4 remakes and over a years worth of emails and pleading for a refund for them to repeatedly give me stock shirts. Ive given up on trying to get a refund now and have £250 worth of shirts ide never wear and will likely use them as fuel for my fire this winter. I had my friend who fits famous labels like Coast measure the shirts and they were all 20cm or more off my supplied measurements. I would like to take them to court but don't have the time or energy so all I can do is spread the word so they don't do the same to you

After you place an order they tell you to go ahead and disregard the 30 day delivery due to oversees shipping delays. When it finally did come, the pants weren't hemmed at all and the jacket was LOPSIDED! An absolute waste of time, a waste of money, and a waste of energy. Aside from the fact that I did get fabric in the mail (certainly not the suit I paid for) I'd say this is a complete scam.

I ordered 4 dress shirts. The shirts looked beautiful. Unfortunately, I did not wear them for a couple of months as I was traveling. [2 are still wrapped/ unopened] the two that I did after I sent them out to the laundry and the came back 3" too short in the length, and 1.5-2" short in the sleeves. I contacted hockerty as their return webform was disabled. When I emailed them I was told it was past their return date.not washed properly? Actually the laundry is quite expert in washing shirts. They said that the shirts weren't cut properly to compensate for the fabric shrinkage, hockerty DOES NOT stand by their product.

I paid approximately $150 per shirt. I bought 4 shirts. One in particular - the white shirt - I was extremely disappointed with the material and the fit. I tried to return it for a different material and reaffirm the measurements (the 4 shirts all fit a bit differently - some better than others). Instead, I received a long explanation as to why they could not do anything about the material. They expected the pictures to accurately depict the material which is not the case. The value of the shirts is poor. Considerably overpriced. The shirts are made in China and I suspect the cost of the shirts - even given they are made to measure is considerably less than what they charge and that is reflected in the look of the shirts.

I would rate 0, if possible.

Our wedding color is green, my fiancé and I ordered a GREEN suit.

When the suit was delivered not only was a brown suit sent, but the jacket had one side that was at least an inch and half to two inches longer on one side.

The vest is too short and the top vest button starts about 4 inches too low.

The pants are reminiscent of 90s parachute pants, and as I am NOT the great MC Hammer, they are not usable.

Sergio's grammatical error riddled response, was that colors are subjective and that because he disagrees with me (I have a Bachelor's of Fine Arts)… there's nothing that can be done. The illusion of green on the website must have been "lighting", in his opinion.

I have a brown suit for sale if anyone is interested in a clown suit modeled after a 1970's news caster.

I have a lot of time on my hands, and will be sure to update my opinion of this company consistently.

I ordered a suit I right before an event I had before lockdown. Lockdown cancelled my event no big deal, and my suit arrived. It was grotesquely oversized. When I contacted them, they asked for pictures which I sent and they said I would have to see a tailor which all were closed due to lockdown. And when lockdown ended hockerty claimed it was too late and the best they could do was a gift card to them.

Ordered a double breasted blazer that arrived earlier than expected. Unfortunately the lapels were not the size I ordered, but the customer service kindly explained that the tailors establish those type or width of lapels that will fit in the best way with the other measurements of the ordered blazer.

The quality of the blazer is good and the blazer itself fits really nice.

I must admit that I was a bit sceptical while reading your web page. Bargain costs and letting the costumer do the measuring. I wanted to order a tweed blazer. Could this really work? YES it could and did! At least close to 100%. The sleeves were a bit to long. After mail contact with you costumer service I got instructions what to do. A local tailor made the alterations needed. I sent the receipt to Hockerty and was refunded just a few days later. What a fantastic service. I have a great blazer that fits perfectly and I now only wait for a grey fabric that I want for my next tweed blazer.

I wanted a specific color of suit for my wedding and couldn't find what I wanted locally so I decided to look for made-to-order suits. And after viewing all kinds of videos on YouTube about how people ordered them, the Hockerty looked like a good option. So I placed an order, provided with measurements, and was done. The suit arrived on the 3rd week, looked okay, but was overall big. So I created a big support ticket that is big, We redid all the measurements and they suggested 3 places that would be able to fix it at no cost to me. I chose the closest one and the guy took 3 weeks to do nothing with it and then fix it in one day and mess it up. I'm trying to reach out to Hockerty and with no luck... they say that your support ticket was fixed and nothing else can be done... so now I have a suit that I cannot use, 2 weeks before my wedding and I don't have a suit to wear... would not recommend, get a regular suit from a store that fits...