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Hockerty

hockerty.com
formal, classic, professional menAge 26-45, 46-60
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About the Business

Design men custom suits and shirts and enjoy 2 weeks free shipping. Unlimited personalization options & a wide range of fabrics. Order now


hockerty.com
Spain
Founded in 2008
Clothing item from HockertyFashion apparel by HockertyMerchandise from Hockerty clothing lineHockerty fashion product

Business Highlights

General

Year Founded: 2008
Target Gender: men
Target Age Group: 26-45, 46-60

Shipping

Shipping Cost: $20
Free Shipping: sometimes
Free Shipping Detail: for orders over $150

Returns

Return Policy: no returns
Return Instructions: does not accept returns or exchanges
Restocking Fees: no

Sustainability

Recycling Program: no

Product

Style: formal, classic, professional
Body Fit: custom-made
Available Sizes: Men's (Custom)

Customer Service

Support Channels: chat, contact form

Payment Options

Payment Methods: card payments, PayPal, Apple Pay

How would you rate Hockerty?
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Reviews Summary

Hockerty has a rating of 1.7 stars from 328 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Hockerty most frequently mention customer service, poor quality and credit card. Hockerty ranks 82nd among Suits sites.

service
119
value
113
shipping
112
returns
104
quality
109
This company does not typically respond to reviews
Pennsylvania
1 review
2 helpful votes
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Not for a big person — metrics are flawed
October 31, 2022

I did all of the measurements but the metric can't adjust for a large American body. If you are skinny small person maybe try. I also think they misrepresent the fabric quality.

Date of experience: October 31, 2022
Pennsylvania
1 review
5 helpful votes
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I had my measurements done by my tailor to limit the needed alterations. What I received matched none of my measurements. What I can only assume is that it was made to the horrible wrong suggested measurements based on hight and weight. When I reached out to customer support I received an email with pdfs asking me to remeasure with no information as to to whom or where I was supposed to send them when filled out. They refuse to admit to failure in making the suit to my measurements instead insting on having me jump through the same hoops repeatedly while claiming to want to fix the issue avoid at all costs. ITS A SCAM

Date of experience: August 17, 2020
Virginia
1 review
6 helpful votes
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Horrible customer service
November 16, 2016

Company sent me the wrong color hankie for my Blaiser and said the would send me a new one one they receive the one they sent me back. Then told me I would need to pay international shipping to return the hankie. I refused given the cost of shipping would be more than the value of the cheap hankie. They then came back and said they would credit my account by 10% of the value of the hankie in my next purchase, or 50 cents! Ugh this company is aweful. Needless to say I won't be cashing in on that credit.

Date of experience: November 16, 2016
Sergio V. Hockerty Rep
over a year old

Dear Jason,

Thank you for your purchase in Tailor4less.

After checking your inquiry, we are sorry to explain you again, that it was not our mistake. If you check your order at your user account, you will see that the hankie you ordered was white.

However, in order to keep you as satisfied customer, we offered you a new grey hankie for free. In this case we have to receive the white one in out office. The international shipping is not more expensive than the pocket square. You can post it by regular mail in a small brief. The price for the shipping would be around 3 USD.

In this case, we cannot pay for the shipping, since we cannot identify a mistake on our part.

Best regards,

Tailor4less

France
1 review
0 helpful votes
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SCAM
March 11, 2022

SCAM SCAM SCAM, - They say it sur mesure! But Absolutly not! They forgot half the customization!
I receive a normal and a slim fit, I receive a "pocket" grey and not gold.
Everything is oversized by 2.5cm!

Not

Date of experience: March 11, 2022
Ohio
2 reviews
0 helpful votes
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White peacoat
October 27, 2018

The communication with Hockerty was a very pleasant and fun experience. My coat arrived in a timely manner and was exactly as I had envisioned. Thank you. It will not be my last order.

Date of experience: October 27, 2018
GB
1 review
0 helpful votes
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Amazing
November 29, 2020

Best place to get your suit, highly recommend it. 100%. My Husband is 6" 5 inches, very tall and his suit looks so dapper on, looks very neat and was comfortable.

Thanks a lot

Date of experience: November 29, 2020
Australia
1 review
1 helpful vote
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Just Horrible
November 7, 2023

The worst quality, very thin and see through and wrong measurements. Avoid at all cost this scam. I would not recommend to anyone.

Date of experience: November 7, 2023
GB
1 review
0 helpful votes
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Hockerty are a little hit and miss, it has to be said. Their customer service can be good but the tailoring has become somewhat random. I took up the offer of a store credit (they don't give refunds) after a suit arrived that was far too small. It was adjusted and came back pretty much unchanged - made for a large child. So, I had another go with a pair of chino trousers for my son (costing £100). They arrived and were way too small - 5 cms below the measurements in my son's profile. Sergio declined to take the garment back without photographs of the trousers being worn. What additional evidence this would provide he was unable to explain. For reasons we needn't go into, posting the trousers to my son isn't an option, so I've given them to a charity shop and written off the (not inconsiderable) cost. Charles Tyrwhitt in Jermyn St has very nice Moleskin trousers going for considerably less than the Hockerty chinos and they fit very nicely I must have spent a couple of thousand pounds with Hockerty but I'm afraid it's farewell.
PS: beware the £17 belt - it's very poor quality plastic.

Date of experience: May 5, 2023
Arizona
1 review
2 helpful votes
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Hockerty was very easy to use with some of the most competitive pricing for made to measure suits. Best on-line clothing experience ever! I will be recommending them to other people.

Date of experience: September 10, 2019
Rhode Island
1 review
1 helpful vote
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Fast and perfect
July 13, 2023

My son and I ordered 2 linen suits. They came faster than stated with dhl and the fit could not be more perfect! Materials are great. I am totally happy with every aspect of this purchase.

Date of experience: July 13, 2023
India
1 review
3 helpful votes
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Wonderful service! Very professional and extremely fast delivery. The whole experience was great. Overall, I am always happy to buy from this website. And I Highly recommend Hockerty!

Date of experience: May 24, 2019
Colorado
2 reviews
1 helpful vote
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NOT A TUXEDO SHIRT!
July 22, 2021

I bought a $80 tuxedo shirt which fit nicely and the fabric was good, but i now have to have it tailored because it didn't come with shirt stud button holes like EVERY OTHER TUXEDO SHIRT IN THE WORLD DOES. That is the difference between a dress shirt and a tuxedo shirt because a bowtie is standard with a tuxedo and the buttons just don't look as fancy as the studs. Customer service was snail slow as cavalier as they did not seem to care or would work with me to fix the issue. They claimed I could ask them on an email to add these in, which I did just in case - They did not. They also claim to cover tailor fees up to 25% of the original shirt.
That was never offered. This is a dress shirt, do not be fooled. I'm not the only one, google their reviews. You've been warned.

Date of experience: July 22, 2021
Mexico
1 review
2 helpful votes
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Affortunately my experience was good, Ive been reading some of the comments of people complaining about the size. I have to explain that maybe some people decided to accept the perfect fit policy and go with the "we recommend not changing any measures for a perfect fit" however im more scheptical about this as i couldnt stop thinking (how can they possibly know just by body type everybody's measures?) so I went in, took a little more time to take my measures and Yup... Some of them were off by quite a lot so. Im happy i took the time to do it. I believe there lies the problem... They should get rid of the perfect fit thing and just have everybody measure themselves. I also felt I was not impressed with the tissue quality as i bought one of the most expensive ones... However I have to say on the positive side that allthought the tissue doesnt "look" expensive it is thin enough that it makes the suit very fresh.

I Will use tailor4less again

Date of experience: July 4, 2016
Germany
1 review
2 helpful votes
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Company refuses to take back shoes ordered in standard size claiming they were made to measure. Lol. I can only recommend to avoid buying anything from this company based on my shopping experience.

Date of experience: August 25, 2023
Connecticut
1 review
15 helpful votes
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We thought we would splurge on a suit for our wedding, and ended up getting a baggy, ill fitted mess. We even went by measurements we had of suits that fit him very well. When I contacted Hockerty, not only do they NOT HAVE A TELEPHONE LINE, they refused to allow me to return the order. By the way, if it doesn't fit right, they only pay 25% of the tailor fee. $750 DOWN THE DRAIN.

Date of experience: November 7, 2019
GB
3 reviews
4 helpful votes
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Be warned crap
March 14, 2021

Bought an overcoat material was advertised as 100% wool when it arrived label said 40% wool, and the quality was very poor when contacted the company tried to insist that it was always advertised as 40% wool i had the original advert saying 100% wool plus on some sites it was still advertised as 100% wool the buttons were not properly fixed nor lining up with the button holes pocket flap not sewn all the way along, lining badly attached, fit way out to sum them up as useless is being generous. Do not use they are a pile of thieving scum-bags they said they would compensate me and to send pictures but stopped communicating when i sent the pictures and a seamstress's evaluation of the coat saying it was rubbish from workmanship to material used. BE WARNED PURE CRAP.

Date of experience: March 14, 2021
Switzerland
1 review
1 helpful vote
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Everything perfect on my first order. I didn't know what to expect from them but in just 12 days I had my suit at home, even they say 15 in their advertisements.

Date of experience: August 22, 2019
California
0 reviews
4 helpful votes
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Cheap Material
January 21, 2022

I feel like a fool for spending $180 on 2 shirts I will never wear. The fabric looks like tissue paper. They did get the measurements correct though. So there is that.

Date of experience: January 21, 2022
Pennsylvania
1 review
0 helpful votes
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Every so often I forget to look at reviews, usually it turns out OK, but this time was a huge fail.

I am a somewhat large around the middle person and I have been wanting a Mandarin style collarless suit jacket for a while now.

I purchased the suit jacket from them excited that there was a way to get a tailored suit online for only $199.00 USD.
I was prepared to have to have the suit jacket tailored slightly because I assumed that they would not be able to get it exactly right.

But what I received was crazy!

This Item is so far off of my measurements its shocking... Did they think I am a balloon?. Also the site wouldn't allow me to put my exact measurements in... I thought 2 inches would be fine and could be adjusted... but they made it 6 inches too big for the front of the jacket and way too big everywhere else.

There is no way this can be adjusted.

I am hoping but doubtful that I will receive a full refund if any refund. Because I cannot use this suit jacket or even give it away... no one is this size!

I hope others have a good experience, but for anyone not a "normal" size... save your money and put it towards a true tailored suit.

To be optimistic, maybe you could get measured at a tailor shop or suit store and put the exact measurements in. Be careful.

+1
Date of experience: October 14, 2021
California
1 review
0 helpful votes
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Don't depend on Hockerty for anything important
December 13, 2021

I ordered a custom suit for my wedding with a three month lead time. The ordering process is straightforward but that is the only positive experience I can speak of.

Upon receiving the package, I was very surprised to find Hockerty does not ship their custom items in a dust cover or include a hangar-- you receive a suit wadded up and stuffed into a small bag so it wrinkled and out of shape. Trying it on, it was clearly not made to any measurements. The waist pockets were sitting close to my nipples and the buttons were off center.

I took pictures as requested and sent them to Hockerty. They required that I ship the jacket back at my own expense which I begrudgingly did. I then went back through the process of confirming my measurements and waited for my new order. At this point my wedding was less than a month away.

I received the next jacket which fit better, but not great. When I tried on the pants with the jacket they were clearly two separate colors because they were made from different bolts of fabric. I emailed Hockerty right away to explain the new problem and provided pictures. Hockerty replied and agreed there was something wrong with the new suit. They would not remake it however, they offered 20% off the price of another suit.

I was not about to spend another $400+ for another disappointment. I ultimately had to dispute the charge with my credit card to get a refund. Fortunately I was able to find another suit from a consignment store for my big day. I would never order from Hockerty again.

Images: what I ordered vs what I received.

Date of experience: December 13, 2021