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Historical Emporium Reviews Summary
The company enjoys a strong reputation for its high-quality products and reliable customer service, with many customers praising the swift delivery and helpful staff interactions. Positive sentiments highlight the authenticity and uniqueness of the attire, contributing to customer loyalty and satisfaction. However, some concerns arise regarding the return process, particularly the lack of an RMA system and challenges for customers without accounts to track returns. Overall, while the company excels in product quality and service efficiency, enhancing the return experience could further improve customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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I needed the blouse quickly. In fact I ordered it fearing it would not come in time for my event. The delivery showed up with ample time to spare. Much appreciated!
Great sale price on the canvas pants and fast service. Didn't have to wait for weeks for a pair of pants to wear for our local Living History event.
Excellent delivery time and items were nicer than expected. Quality excellent.
Fast and efficient service, product arrived promptly, was correct and their sizing charts worked perfectly as all items fit properly. Definitely would recommend and am planning to buy more product. Had many compliments on the outfit!
The hat sizes seem to run a bit big for 79 bucks. On the other hand, that's cheaper than even 50% beaver felt. But the problem was handled well and I got the right size hat promptly. Refund took a bit longer, but not bad time-wise. Well made otherwise. Customer service was prompt and courteous.
We will be using the straw boater in a museum display in the Mark Twain Birthplace State Historic Site. We will be featuring a first edition book of Mark Twain's Life on the Mississippi. Illustrations in the book show that he wore a straw boater as a cub pilot on the steamboats he worked on.
On time and as advertised.
First order size was wrong - too tight. Wrote to get understanding of return, very well handled, large size arrived three weeks later in Canada.
Impressed with the fast shipping time on both my original and exchange order due to a size issue. Quality products at a reasonable price.
Great service, quick delivery, and the usual high quality product that I have consistently experienced when ordering. Great job, thank you!
I did the other Product Survey, and you lost it as soon as I finished. You then asked me to do another, but I am fresh out of survey ambition. Thank you!
The two most recent purchases from H.E. Were shelf brackets to install some porch railings, and a Vest, to wear with my kilt coat and kilt. An historical note, the Victorian Era was both the beginning and the High Water Mark of the modern day kilt and its accessories. So, the BEST place to buy cloating for kilt wear is a firm like Historical Emporium. All the products I have bought from here, have been first rate, just the few and or odd item detail a 'bit off' (such as very soft metal in the screws of the brackets]. Not any of the 'off items' detract nor nullifiy the value and use of the Item. A very fine place to shop for these sorts of items, if you are an antique house owner, 'cosplay' artist, or a person fed up with 'modern fashions' and suits that look like you are an undertaker by trade. There is nothing quite like attending a formal event in a ruby coloured velvet doublet and kilt, that in a room full of 'penguins'. Or attending church in a full frock ditto suit/ or ladies attire, which this tailor has the sense not to comment on!
Great stuff
I am disappointed that when the purchase price reaches a certain level that shipping is not included. I was also disappointed that some of the items I wanted were not available. The Customer Service Rep was technically correct but wasn't very nice.
The products were well received
Awesome company!
Awesome products. Delivery time second to none. Amazing double breasted vests, commander vests and trousers. Keep up the good work. Thanks for great customer service. I have brought many items the past month.
The blouse I purchased was perfect for the 1890's era. I was happy with the quality of he merchandise also.
Quick delivery on excellent products!
Great quality
This hat is well constructed. It is however, a bit heavier than I expected, I can adapt.Overall I am quite well satisfied with this hat, and I do receive many compliments on it.
From the business
At Historical Emporium, we specialize in victorian, old west and Regency era styles, and provide special event clothing and theatrical costuming to customers worldwide. Our mens formalwear is well suited for wedding, prom, and other formal occasions, and we are proud to serve Victorian, old west and 19th century reenactors, performers, and living history enthusiasts across the US and have thousands of satisfied customers.
Our customers are individual history enthusiasts, as well as major performing arts, motion picture and television production companies, including Columbia Pictures, The History Channel, Disneyland, and the New York Opera.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members