Historical Emporium
website thubmnail of Historical Emporium

Historical EmporiumReviews 11,101

4.9

From the business

At Historical Emporium, we specialize in victorian, old west and Regency era styles, and provide special event clothing and theatrical costuming to customers worldwide. Our mens formalwear is well suited for wedding, prom, and other formal occasions, and we are proud to serve Victorian, old west and 19th century reenactors, performers, and living history enthusiasts across the US and have thousands of satisfied customers.

Our customers are individual history enthusiasts, as well as major performing arts, motion picture and television production companies, including Columbia Pictures, The History Channel, Disneyland, and the New York Opera.


+4
How would you rate Historical Emporium?
grey star
grey star
grey star
grey star
grey star

Historical Emporium Reviews Summary

The company enjoys a strong reputation for its high-quality products and reliable customer service, with many customers praising the swift delivery and helpful staff interactions. Positive sentiments highlight the authenticity and uniqueness of the attire, contributing to customer loyalty and satisfaction. However, some concerns arise regarding the return process, particularly the lack of an RMA system and challenges for customers without accounts to track returns. Overall, while the company excels in product quality and service efficiency, enhancing the return experience could further improve customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
14
value
15
shipping
15
returns
9
quality
15

Instant Feedback

2 reviews
Janice N.
0 reviews
0 helpful votes
Follow Janice N.
Unfollow Janice N.
Send Message
Share Review
Report Review

I had ordered an outfit in a size large, but found that it was actually a bit too large. While it was nice to discover that I needed a size smaller, I worried about the often-irritating process of returning an item. However, your rep could not have been easier to work with, and in just a few minutes my return was authorized and a smaller size was on it's way to me.

Date of experience: March 10, 2014
william L.
0 reviews
0 helpful votes
Follow william L.
Unfollow william L.
Send Message
Share Review
Report Review

Quality and service is excellent, others who have seen the quality are impressed also. I'm ordering again

Date of experience: March 7, 2014
Gram X.
0 reviews
0 helpful votes
Follow Gram X.
Unfollow Gram X.
Send Message
Share Review
Report Review

I really wanted to say that Eve helped me when I contacted Ladies Emporium. She was pleasant and very helpful. She needs to get an A+ in customer service on her next evaluation.

Date of experience: March 6, 2014
Jerry B.
0 reviews
0 helpful votes
Follow Jerry B.
Unfollow Jerry B.
Send Message
Share Review
Report Review

Very fast shipping time and products look good. I will purchase from gentlemans emporium again.

Date of experience: March 1, 2014
Brett L.
0 reviews
0 helpful votes
Follow Brett L.
Unfollow Brett L.
Send Message
Share Review
Report Review

As someone purchasing from Australia I could not be happier with service or quality of products received.

Date of experience: February 28, 2014
Richard O.
0 reviews
0 helpful votes
Follow Richard O.
Unfollow Richard O.
Send Message
Share Review
Report Review

Very pleased with the service I received
February 27, 2014

Very pleased with the service I received. I had written with sizing questions before purchasing. The customer support people were very friendly and helpful in deciding which products and sizes would fit me best. Thank you.

Date of experience: February 27, 2014
Robert G.
0 reviews
0 helpful votes
Follow Robert G.
Unfollow Robert G.
Send Message
Share Review
Report Review

Love your customer service!
February 27, 2014

Love your customer service!

Date of experience: February 27, 2014
John M.
0 reviews
0 helpful votes
Follow John M.
Unfollow John M.
Send Message
Share Review
Report Review

I loved the fact that you all got the materials to us in record time with no issues whatsoever. The merchandise itself was extremely high quality; very, very impressed.

Date of experience: February 26, 2014
kent A.
0 reviews
0 helpful votes
Follow kent A.
Unfollow kent A.
Send Message
Share Review
Report Review

Great web site, easy to order for size and style
February 26, 2014

Great web site, easy to order for size and style
Delivery was quick

Date of experience: February 26, 2014
Carlos A.
0 reviews
0 helpful votes
Follow Carlos A.
Unfollow Carlos A.
Send Message
Share Review
Report Review

The outfit that I bought was a big hit at the party
February 26, 2014

The outfit that I bought was a big hit at the party. The handlebar mustache was the real winner. Everyone wanted me to be in their pictures. I am glad I found the website and the deliver was on time.

Date of experience: February 26, 2014
Lawrence H.
0 reviews
0 helpful votes
Follow Lawrence H.
Unfollow Lawrence H.
Send Message
Share Review
Report Review

...
February 25, 2014

Date of experience: February 25, 2014
chrisfite M.
0 reviews
0 helpful votes
Follow chrisfite M.
Unfollow chrisfite M.
Send Message
Share Review
Report Review

Had sizing problems. Customer service sent replacement immediately, before I even returned the misordered product.

Date of experience: February 24, 2014
RNichols R.
0 reviews
0 helpful votes
Follow RNichols R.
Unfollow RNichols R.
Send Message
Share Review
Report Review

Customer service was excellent
February 24, 2014

Customer service was excellent. Received order within a few days, vest was wrong size, ordered a larger size and returned the small one. The shiping times were excellent as were the return to refund times. Will defiantely order again.

Date of experience: February 24, 2014
Gene C.
0 reviews
0 helpful votes
Follow Gene C.
Unfollow Gene C.
Send Message
Share Review
Report Review

Zero problems. Goods as promised
February 23, 2014

Zero problems. Goods as promised.

Date of experience: February 23, 2014
James B.
0 reviews
0 helpful votes
Follow James B.
Unfollow James B.
Send Message
Share Review
Report Review

I found exactly what I wanted and received it very quickly!

Date of experience: February 23, 2014
Ben K.
0 reviews
0 helpful votes
Follow Ben K.
Unfollow Ben K.
Send Message
Share Review
Report Review

Sent from US to UK in much shorter time than anticipated. Very impressed.

Date of experience: February 23, 2014
Rune H.
0 reviews
0 helpful votes
Follow Rune H.
Unfollow Rune H.
Send Message
Share Review
Report Review

...
February 23, 2014

Date of experience: February 23, 2014
Feded P.
0 reviews
0 helpful votes
Follow Feded P.
Unfollow Feded P.
Send Message
Share Review
Report Review

This is my fourth vest that I have purchased
February 22, 2014

This is my fourth vest that I have purchased. I like all of the vest but I do wish they were a little longer as I am long waisted and some of them are a little shorter than I like. Good quality.

Date of experience: February 22, 2014
Couleess I.
0 reviews
0 helpful votes
Follow Couleess I.
Unfollow Couleess I.
Send Message
Share Review
Report Review

Could Not be happier!
February 22, 2014

Could Not be happier!

Date of experience: February 22, 2014
skidmark G.
0 reviews
0 helpful votes
Follow skidmark G.
Unfollow skidmark G.
Send Message
Share Review
Report Review

I thought the vest I bought was of excellent quality and finish. The fit was right and it was delivered on time.

Date of experience: February 22, 2014