At Historical Emporium, we specialize in victorian, old west and Regency era styles, and provide special event clothing and theatrical costuming to customers worldwide. Our mens formalwear is well suited for wedding, prom, and other formal occasions, and we are proud to serve Victorian, old west and 19th century reenactors, performers, and living history enthusiasts across the US and have thousands of satisfied customers.
Our customers are individual history enthusiasts, as well as major performing arts, motion picture and television production companies, including Columbia Pictures, The History Channel, Disneyland, and the New York Opera.
The company enjoys a strong reputation for its high-quality products and reliable customer service, with many customers praising the swift delivery and helpful staff interactions. Positive sentiments highlight the authenticity and uniqueness of the attire, contributing to customer loyalty and satisfaction. However, some concerns arise regarding the return process, particularly the lack of an RMA system and challenges for customers without accounts to track returns. Overall, while the company excels in product quality and service efficiency, enhancing the return experience could further improve customer satisfaction.
This summary is generated by AI, based on text from customer reviews
I had ordered an outfit in a size large, but found that it was actually a bit too large. While it was nice to discover that I needed a size smaller, I worried about the often-irritating process of returning an item. However, your rep could not have been easier to work with, and in just a few minutes my return was authorized and a smaller size was on it's way to me.
Quality and service is excellent, others who have seen the quality are impressed also. I'm ordering again
I really wanted to say that Eve helped me when I contacted Ladies Emporium. She was pleasant and very helpful. She needs to get an A+ in customer service on her next evaluation.
Very fast shipping time and products look good. I will purchase from gentlemans emporium again.
As someone purchasing from Australia I could not be happier with service or quality of products received.
Very pleased with the service I received. I had written with sizing questions before purchasing. The customer support people were very friendly and helpful in deciding which products and sizes would fit me best. Thank you.
Love your customer service!
I loved the fact that you all got the materials to us in record time with no issues whatsoever. The merchandise itself was extremely high quality; very, very impressed.
Great web site, easy to order for size and style
Delivery was quick
The outfit that I bought was a big hit at the party. The handlebar mustache was the real winner. Everyone wanted me to be in their pictures. I am glad I found the website and the deliver was on time.
Had sizing problems. Customer service sent replacement immediately, before I even returned the misordered product.
Customer service was excellent. Received order within a few days, vest was wrong size, ordered a larger size and returned the small one. The shiping times were excellent as were the return to refund times. Will defiantely order again.
Zero problems. Goods as promised.
I found exactly what I wanted and received it very quickly!
Sent from US to UK in much shorter time than anticipated. Very impressed.
This is my fourth vest that I have purchased. I like all of the vest but I do wish they were a little longer as I am long waisted and some of them are a little shorter than I like. Good quality.
Could Not be happier!
I thought the vest I bought was of excellent quality and finish. The fit was right and it was delivered on time.
Answer: This is definitely a legit company. I ordered clothing from them on a Tuesday and 80% of it arrived on Friday - 3 days later.
Answer: When I call, they answer the phone on the second ring - a REAL person asnwers. Just remember they are Pacific time!
Answer: Not less expensive, but other companies have much better quality, and not so vague on the descriptions