At Historical Emporium, we specialize in victorian, old west and Regency era styles, and provide special event clothing and theatrical costuming to customers worldwide. Our mens formalwear is well suited for wedding, prom, and other formal occasions, and we are proud to serve Victorian, old west and 19th century reenactors, performers, and living history enthusiasts across the US and have thousands of satisfied customers.
Our customers are individual history enthusiasts, as well as major performing arts, motion picture and television production companies, including Columbia Pictures, The History Channel, Disneyland, and the New York Opera.
The company enjoys a strong reputation for its high-quality products and reliable customer service, with many customers praising the swift delivery and helpful staff interactions. Positive sentiments highlight the authenticity and uniqueness of the attire, contributing to customer loyalty and satisfaction. However, some concerns arise regarding the return process, particularly the lack of an RMA system and challenges for customers without accounts to track returns. Overall, while the company excels in product quality and service efficiency, enhancing the return experience could further improve customer satisfaction.
This summary is generated by AI, based on text from customer reviews
First rate treatment of the customer in every way. Absolutely no hesitation in recommending the high quality of the Emporium's products and services.
The first Gun Belt and Holsters was to large And I called to Exchange for a smaller size, the person I contacted was very helpfull in getting me the right size. I like the DOUBLE CHOCOLATE TOOLED Western Gun Belt & Holster (.44/.45 cal) my wife also likes it. The 44s ihave fits in them with out having to break the holsters in.
Love the costumes I have ordered. Will continue to order as needed. Tons of thanks.
I bought the hat for my son as we were going to go to an event that had a James Bond theme...and he wanted to go as "Odd Job" the Asian gentleman that was one of the bad guys. I appreciated that the overall cost wasn't significant and appreciated more the speed at which the hat arrived, since the event was two-three weeks from the time that I ordered the hat.
All in all, very appreciative of the customer service and quality.
I decided I needed some elegance that, frankly, has gone out of men's fashion. I do not wear the shirt in any 'costume' sense, but rather as an unabashed dandy, fop, beau brummel, or whatever one calls someone who prides their appearance or flatters their lover when together.
Thanks for your easy to use on line service. I love all your products.
The finish was a bit splotchy, but it worked for its purpose. The design was spot on.
Best service. Top line products. Will be putting in more orders. Quick delivery
Recently I've had some sizing issues, but as with clothing you buy anywhere, there are variations. However, dealing with customer service is easy and pleasant. They really do understand that buying by mail can be tough, and they do what they can, within reason, to make the customer happy. These guys are among the best I've dealt with, service-wise, and the product quality is high.
Fabulous service, great attitude of staff when they called to confirm my details!very prompt delivery.
I was totally satisfied with the whole transaction and will check you out again in the future.
Fantastic quality and cut. Very happy with my new coat.
I had to send one back because it was too small, and the customer service was unparalleled.
Quick responses and happy to make sure I was satisfied.
First time I called you, the person answered hang up on me because he didn't get my accent on English. I thought that was terrible. But next person I talked was very nice and helpful. Please tell that person hang up on me " There are so many people speak several language in USA. You should be patient. "
Answer: This is definitely a legit company. I ordered clothing from them on a Tuesday and 80% of it arrived on Friday - 3 days later.
Answer: When I call, they answer the phone on the second ring - a REAL person asnwers. Just remember they are Pacific time!
Answer: Not less expensive, but other companies have much better quality, and not so vague on the descriptions