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Historical Emporium Reviews Summary
The company enjoys a strong reputation for its high-quality products and reliable customer service, with many customers praising the swift delivery and helpful staff interactions. Positive sentiments highlight the authenticity and uniqueness of the attire, contributing to customer loyalty and satisfaction. However, some concerns arise regarding the return process, particularly the lack of an RMA system and challenges for customers without accounts to track returns. Overall, while the company excels in product quality and service efficiency, enhancing the return experience could further improve customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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I have had wonderful service,and the product that I bought was a quality product.in the future I will surely, buy from this company!
I realized after submitting an order that I had made a mistake and your cust. Serv. Reps were fantastic! Very efficient and understanding, as well as really friendly folks! Hats off to all at Hist. Emp! Tony D. P.S. You can't beat the quality of your stuff at fair prices. Thanks for everything!
Great selection of historical styles. Incredible products and quality with very reasonable prices.
I would say my own criticism is that you can't easily shop and compare different colors or options of any product. If you select a jacket or vest in one color or fabric, it is very difficult to see similar options. The colors are all posted separately and away from one another.
Otherwise,wow! Loved this site!
Sent wrong product
The Biddy Murphy product just is superior in workmanship and quality. It was 40% more but I will pay the extra for my next cap. I am very happy with the cap I purchased from Biddy Murphy. I will probably send the hat from your company to the Goodwill Store.
I ordered wrong size gun/holster rig. I called, the exchange process was explained to me clearly. I had correct size exchanged product in-hand less than a week. They resolved my error swiftly. Thank you for great service.
From the variety of product offerings to the timely shipment & delivery - it was an excellent experience.
The helmet was a bit small in size if you plan to wear it.
I found that the Item I received, was a better quality then I was expecting for the cost. I truly am happy and surprised that following the instructions for how to measure the size that was correct for me was accurate, (that is usually not the case in Items I have purchased in the past) Over all very happy with my purchase.
The shirt is beautiful; the sizing guide was spot on. The customer service staff was knowledgeable and very friendly. I have already ordered more shirts from the Emporium.
Great quality products got a 45 Long Colt holster quality product I'm sure it will last me a lifetime
My big problem is I used your size chart and it said I needed an extra large, but it's way to big. I wore it for a day thought I would like it but still feels like I have a bag on. I should have called but I had already worn it so that's by fault.
As always, my purchase arrived quickly. The item was of a higher quality than I expected from the low price.
Went on line, searched for the item, you came up as a source and had exactly what I was looking for.
Absolutely no problems, and delivery actually exceeded my needs. Would not hesitate to use you in the future.
Great Store!
I needed to exchange an item and a customer service representative was very helpful with me!
Great customer service, friendly on the phone and quick to respond to emails. Thanks!
From the business
At Historical Emporium, we specialize in victorian, old west and Regency era styles, and provide special event clothing and theatrical costuming to customers worldwide. Our mens formalwear is well suited for wedding, prom, and other formal occasions, and we are proud to serve Victorian, old west and 19th century reenactors, performers, and living history enthusiasts across the US and have thousands of satisfied customers.
Our customers are individual history enthusiasts, as well as major performing arts, motion picture and television production companies, including Columbia Pictures, The History Channel, Disneyland, and the New York Opera.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members