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The company enjoys a strong reputation for its high-quality products and reliable customer service, with many customers praising the swift delivery and helpful staff interactions. Positive sentiments highlight the authenticity and uniqueness of the attire, contributing to customer loyalty and satisfaction. However, some concerns arise regarding the return process, particularly the lack of an RMA system and challenges for customers without accounts to track returns. Overall, while the company excels in product quality and service efficiency, enhancing the return experience could further improve customer satisfaction.
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Always happy. My niece is a theatrical costume designer with MFA who was very impressed with the waistcoat I wore to our family reunion.
We ordered the wrong size hat and had to return it for the right size.very quick response time had our new hat in just a few days. Very pleased my son loves his new hat thank you so much. Mary
I have to say the sizing was perfect based on your charts. I am very impressed with the quality of this vest and would definitely order from you again.
I needed a costume in a hurry for a production that was two weeks away. Thankfully Historical Emporium had the size and style I needed. It arrived in time, needed minimal alteration and looked great on stage.
The Historical Emporium provides the most outstanding customer service I have ever received on the internet. Items arrived very quickly and exchanges were made flawlessly. In many ways I felt as if I was their most important customer.
All companys have problems sometimes. How they deal with them tells you alot. I had a size isdue with one coat. The Emporium's customer service has a knowledgeable human answer the phone (no auto-attendant). I got to talk to a PERSON! One who seemed to care and actually want to help me! I nearly dropped the phone. Could not be happier.
I bought two hats for my boyfriend for Valentines Day. I live in the middle of nowhere. My address is new and they had issues with it and contacted me to confirm that was the right address instead of assuming. Their communication was awesome!
I already gave the info to others about how to buy and had compliments on my hat each day I wear it. I already plan to buy me a pair of trousers just don't know to order 44 or 46 and I can get hemmed on the MCAS thank you.
They shipped the correct product immediately.
Very satisfied with the product, price and delivery. I will shop here again.
I messed up my order online. When I called the young lady that I spoke with was helpful and polite. She fix the problem immediately and my product arrived quickly. The quality is amazing. I am very pleased.
I ordered this vest for my husband - it is amazing! And shipping was much faster than estimated. Instead of the 5-7 days estimated - I got it in 3! I got it in time for the weekend event we were attending. It was awesome. Expensive - but the quality is excellent.
Products I ordered were of good qaulity, NOT JUNK. Thanks for your good customer service with a billing error. Handled promptly and to my satisfaction.
Excellent service. Excellent fit. Historical Emporium have not disappointed me yet. They are very reliable.
Everything was wonderful, love buying from your site. Everything of a high quality. The only thing I would have loved was somehow knowing the exchange rate while shopping. Maybe have a button when logging in to pick the country you live in so you can see the differences in pricing. I live in Australia.
Answer: This is definitely a legit company. I ordered clothing from them on a Tuesday and 80% of it arrived on Friday - 3 days later.
Answer: When I call, they answer the phone on the second ring - a REAL person asnwers. Just remember they are Pacific time!
Answer: Not less expensive, but other companies have much better quality, and not so vague on the descriptions
At Historical Emporium, we specialize in victorian, old west and Regency era styles, and provide special event clothing and theatrical costuming to customers worldwide. Our mens formalwear is well suited for wedding, prom, and other formal occasions, and we are proud to serve Victorian, old west and 19th century reenactors, performers, and living history enthusiasts across the US and have thousands of satisfied customers.
Our customers are individual history enthusiasts, as well as major performing arts, motion picture and television production companies, including Columbia Pictures, The History Channel, Disneyland, and the New York Opera.