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Historical Emporium Reviews Summary
The company enjoys a strong reputation for its high-quality products and reliable customer service, with many customers praising the swift delivery and helpful staff interactions. Positive sentiments highlight the authenticity and uniqueness of the attire, contributing to customer loyalty and satisfaction. However, some concerns arise regarding the return process, particularly the lack of an RMA system and challenges for customers without accounts to track returns. Overall, while the company excels in product quality and service efficiency, enhancing the return experience could further improve customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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I've made purchases before, and have always been extremely happy with the quality of the items, the price, the delivery time and the service, all of which are excellent. This time was no different except that I received the special order well ahead of when I expected it. I love doing business with the Historical Emporium and look forward to future purchases!
I have no fears shopping with Historical Emporium! Their service is fast and on time -- it's been early every time. Called Customer Service to find out if a vest that was out of stock would be available any time soon. The Rep. Took my name, email, and vest info and said she'd send me an email when it was available. Within a month they had the vest in stock, I ordered it, and had it within a week. I don't hesitate to recommend these guys.
Shirt and skirt were delivered in an amazingly short time. Very pleased with the fit and quality of the items purchased.
I was very pleased in all areas. I will recommend and continue to use!
My wife's dress did not fit her and the smaller replacement arrived in no time. Excellent customer service.
I ordered a vest and I love it. It was a little pricey for me but definitely very good quality and I know I will wear it for years and years.
Great service,great products and I'll shop Historical Emporium again
The previous reviews informed me that the helmet I ordered would fit my female head size since the men complained it was too small. Very useful
All the products ordered from HISTORICAL EMPORIUM from myself have been the best quality I have ordered as clothes go. Plus all orders were delivered very fast. I will definitely order from this site again and again for my western wear. AWSOME WEBSITE.
Great product, lightning fast shipping!
Customer service and product quality were excellent. Order shipped and received in 3 working days.
Shipping charges are my only complaint - approx. 2X more than actual cost for light weight item. No free shipping for orders of a certain value.
Customer service was amazing. The size quoted as a 2x is suspect. I own many 2x'x and they are all nearly the same 2x size. This 2x is very small. Poor form. I'm very saddened. I was recommended by a cast member of the Forged in Fire TV show.
I ordered a L Jacket for my husband,but it was too small. Seems that sizing guide wasn't correct.I ordered a XL which is at the post office. Thanks
Great prices, products, a pleasure to order from.
Excellent service will definitely use again thank you!
From the business
At Historical Emporium, we specialize in victorian, old west and Regency era styles, and provide special event clothing and theatrical costuming to customers worldwide. Our mens formalwear is well suited for wedding, prom, and other formal occasions, and we are proud to serve Victorian, old west and 19th century reenactors, performers, and living history enthusiasts across the US and have thousands of satisfied customers.
Our customers are individual history enthusiasts, as well as major performing arts, motion picture and television production companies, including Columbia Pictures, The History Channel, Disneyland, and the New York Opera.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members