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Historical Emporium Reviews Summary
The company enjoys a strong reputation for its high-quality products and reliable customer service, with many customers praising the swift delivery and helpful staff interactions. Positive sentiments highlight the authenticity and uniqueness of the attire, contributing to customer loyalty and satisfaction. However, some concerns arise regarding the return process, particularly the lack of an RMA system and challenges for customers without accounts to track returns. Overall, while the company excels in product quality and service efficiency, enhancing the return experience could further improve customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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These old West clothes are very well made and comfortable. I wore them to a derby party and was the best dressed person there. I received several compliments. I would buy my old West clothes nowhere else.
I kept ordering the wrong size and no matter how many times I sent it back they always sent me another one until I got the size right
Service is always fantastic and the quality of all products are excellent!
I love all of your products and will always be here for you!
What can I say - I am a Historical Emporium fan. I had a sizing issue with jeans that I ordered and they were very understanding and cooperative and I ended up with the correct size.
P.S. To Historical Emporium - I can't guess as to how many WahMaker jeans that I have worn through the years but it is obvious to me that they have changed their sizing patterns along the way and they no longer fit me. My jean size with Wranglers still remain the same.
It went very well I like the things they have on their site it's quite unique
I bought the Lucille Walking Suit. I LOVE it. It fits perfectly and it arrived so fast. I also bought the Victorian ankle boots in black. They also fit just right. I made a huge mistake by ordering the boots from a competitor first. Don't ask me why. I could have saved a huge headache if I had only just bought the dress and boots at the same time from Historical Emporium. The other company's website was so annoying. Then after I ordered and paid I found out it would be 4-6 weeks to get the boots...then I found out they were out of stock and it would take even longer. Uggg! They finally agreed to cancel my order after I called my credit card company. Do yourself a favor. Stick with Historical Emporium. Their products, customer service, and shipping speed are AWESOME.
Love the items just wish yould would expand on similar products in my size.
Always a great experience! Love the unique selection of clothing and the quality, customer service is awesome! Keep up the good work
Top notch Customer Service. Right up there with GoDaddy, Amazon, and Nordstrom. Shipping was nearly immediate and delivery was a few days later. I needed to return my first purchase for size and the acknowledgment of receipt was timely as was the credit to my account.
Great quality stuff! Especially for the price.
Grateful for the quick reply to my e-mail question. The delivery time was great coming across country as it did. I will need to ask about exchanging the pants I bought. I guess stopping smoking added more to my waist line than I thought. Please let me know what I would have to do to return them for a larger waist size
Thank you very much as a whole I couldn't be happier with the products I received
Sincerely
Brian K Tidball
I own a costume design and rental business. I have begun working in Film and television. Directors and producers rarely know what they are hoping for until judy before shoot schedules. H.E. Has always worked with me and my time frame to help me create the perfect and accurate historical picture. Love me some H. E.!
I ordered a complete outfit for a 19th century "GhostWalk" at a local cemetery of historical importance. I was asked to participate just a week before the event and my outfit arrived in plenty of time. Great products ~ shirt, pants and suspenders fit well and were comfortable throughout the evening. I will order again to extend and enhance my historic wardrobe.
It was a very easy and fun process as your sales person knew exactly what I was talking about and gave the item a very good review as well as knowing just what size to order. The overall experience was great and if I ever need more gear, I'll be giving you a call.
From the business
At Historical Emporium, we specialize in victorian, old west and Regency era styles, and provide special event clothing and theatrical costuming to customers worldwide. Our mens formalwear is well suited for wedding, prom, and other formal occasions, and we are proud to serve Victorian, old west and 19th century reenactors, performers, and living history enthusiasts across the US and have thousands of satisfied customers.
Our customers are individual history enthusiasts, as well as major performing arts, motion picture and television production companies, including Columbia Pictures, The History Channel, Disneyland, and the New York Opera.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members