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Historical Emporium Reviews Summary
The company enjoys a strong reputation for its high-quality products and reliable customer service, with many customers praising the swift delivery and helpful staff interactions. Positive sentiments highlight the authenticity and uniqueness of the attire, contributing to customer loyalty and satisfaction. However, some concerns arise regarding the return process, particularly the lack of an RMA system and challenges for customers without accounts to track returns. Overall, while the company excels in product quality and service efficiency, enhancing the return experience could further improve customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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I emailed inquiring about a product and I received a reply in a timely manner. Great customer service
Problem free which is what I get on every order.
Customer service was excellent. I have ordered several items now and been extremely satisfied. I ordered an item this time I wasn't sure about, at the time I placed the order, whether I'd like. I didn't care for the item, called customer service, absolutely no problems, mailed it back. Every experience I've had has been totally positive.
I am very satisfied with the service and the quality of my shirt. It is a perfect fit and is very comfortable to wear. I have two of these shirts now and looking to buy more. I highly recommend Historical Emporium and the clothes they carry.
My first shirts were too big so I returned them they quickly sent me another size no questions asked. I will surely be a coustmer again
All the products I ordered came in a timely manner and the order was correct. These items were a gift for my son who is a tour guide and he loves all the items. Your items were all wonderful and look great on him. Thank you so much for the wonderful service and merchandise.
Comfortable garment
Tailored like fit
Shipped fast
These trousers were purchased for my husband who works at a Victorian era Western park. There he teaches gold panning, and runs both a carousel and a small ferris wheel.
He loves the fit of the pants once shortened by a tailor. We were very pleased with the fast delivery only 6 days after ordering.
We are both hoping that the crimson ones he just received this week, do not fade as quickly as the black ones he bought 6 months ago.
First item ordered was damaged in shipment. I contacted customer service and they sent a replacement right a way. I'm pleased that in this world of text and forget, the staff at Historical Emporium goes the extra step to provide real customer service. The quality of the product and the exceptional service has made me a repeat customer.
I will definitely use your company in the future. The products that I purchased were of very good quality and the customer service was over and above what I expected when dealing with exchange. Thank you.
As always never a complaint with the Emporium. Always great service, fast shipping and superior craftsmanship on merchandise purchased. I intend to continue to be a loyal customer for a very long time.
The sales person over the phone was helpful about delivery times as I needed the goods within 10 days. However, I was charged for an expedited delivery, although she had claimed that standard delivery would work just fine -- and that was what I checked on-line. This is why I have allocated only three stars for customer service.
Great customer service and the products are simply amazing!
Good product, great service. No hassles--quick delivery.
The product was great, the mistake was mine. I measured wrong and the belt is about two inches two wide. And wants to fall off me. I love the workmanship and make of the belt and holster, I just feel like a kid wearing his daddy's rig. Ha!
Awesome product. Awesome price.
Thank you for the quick delivery of my item. Also, thank you very much for the timely refund of an item I returned. The first trousers was a little too big, after reading the instructions for size. I followed the suggestions on your website, but the trousers did not fit well. (I must have a weird body.) I then ordered a size down, and that fit much better. I returned the first trousers and was promptly refunded. Thank you for an excellent customer service!
Their products have been quality. The products are shipped quickly and packaged well.
From the business
At Historical Emporium, we specialize in victorian, old west and Regency era styles, and provide special event clothing and theatrical costuming to customers worldwide. Our mens formalwear is well suited for wedding, prom, and other formal occasions, and we are proud to serve Victorian, old west and 19th century reenactors, performers, and living history enthusiasts across the US and have thousands of satisfied customers.
Our customers are individual history enthusiasts, as well as major performing arts, motion picture and television production companies, including Columbia Pictures, The History Channel, Disneyland, and the New York Opera.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members