On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Historical Emporium Reviews Summary
The company enjoys a strong reputation for its high-quality products and reliable customer service, with many customers praising the swift delivery and helpful staff interactions. Positive sentiments highlight the authenticity and uniqueness of the attire, contributing to customer loyalty and satisfaction. However, some concerns arise regarding the return process, particularly the lack of an RMA system and challenges for customers without accounts to track returns. Overall, while the company excels in product quality and service efficiency, enhancing the return experience could further improve customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
The vest is well made, looks great and is true to size. Can be worn as a modern casual or business casual accessory, while projecting a unique, traditional sense of style.
Great products and customer service was quick and helpful when I needed to alter my order. Would definitely shop from again.
We purchased a blouse and riding pants for my wife. The pants had a white spot that looked like the dye didn't take. I called and talked to Noel. He was very knowledgeable about the products offered by Historical Emporium. We also had an issue with the blouse. It fit my wife fine except she couldn't button the sleeves. Noel shipped new pants and blouse to us. He e-mailed a return shipping label to us. I am extremely satisfied with the service I received. I will certainly buy from this company again. My wife looks great in the blouse and pants and is extremely happy with them. Thank you.
Very impressed with how quickly the order came and the quality of the products exceeded my expectations.
I ordered a dress on a Monday, needing it the end of the week-hopefully. I called to ask if possibly the dress could/would arrive on time. It arrived two days later! Wonderful!
Great quality product. Good price and quick delivery.
I had to contact customer service to see if my costume could be delivered on time. I had a flight out on the day it was due to be delivered. After a quick call, my package was expedited and not only did it arrive early, it arrived the NEXT DAY after I placed the order. From beginning to end, it was a great experience!
What a beautiful vest. The color, the design... everything is near perfect. It is much lighter weight than I expected. In fact, it feels a little bit like a theatrical piece than a quality garment. BUT, is is comfortable and doesn't make you sweat. That is where I get back to the price. A bit expensive for the materials used, but somehow worth it. I wore it with a traditional Bavarian outfit and got a ton of compliments. The design makes it quite versatile.
Ordered a pair of pants that were too large when received.
Ordered a replacement pair and chose expedited service. I called to follow up and they were already shipped.
Well done.
It fast accurate and high quality
I was very pleased when I received my hat. I will be wearing it to the Nantucket Christmas stroll and I am excited to wear this. Everything was easy about this purchase.
I was so impressed with the quality and design of all my pieces! I felt the pricing was incredible for what I got! I had to exchange a couple of pieces and the customer service fella couldn't have been any nicer or accommodating. Thank you!
We have ordered several items of Old West clothing and the overall experience has been great. I had to exchange one item because I wasn't happy with how it fit, and it was returned promptly and without issue. Great company.
I am impressed with the product quality as well as the customer service as I had made a mistake and whenI spoke to Customer Service they rectified it and were very gracious in accommodating my request.
From the business
At Historical Emporium, we specialize in victorian, old west and Regency era styles, and provide special event clothing and theatrical costuming to customers worldwide. Our mens formalwear is well suited for wedding, prom, and other formal occasions, and we are proud to serve Victorian, old west and 19th century reenactors, performers, and living history enthusiasts across the US and have thousands of satisfied customers.
Our customers are individual history enthusiasts, as well as major performing arts, motion picture and television production companies, including Columbia Pictures, The History Channel, Disneyland, and the New York Opera.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members