Historical Emporium
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Historical EmporiumReviews 11,100

4.5

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Historical Emporium Reviews Summary

The company enjoys a strong reputation for its high-quality products and reliable customer service, with many customers praising the swift delivery and helpful staff interactions. Positive sentiments highlight the authenticity and uniqueness of the attire, contributing to customer loyalty and satisfaction. However, some concerns arise regarding the return process, particularly the lack of an RMA system and challenges for customers without accounts to track returns. Overall, while the company excels in product quality and service efficiency, enhancing the return experience could further improve customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
14
value
15
shipping
15
returns
9
quality
15

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2 reviews

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John E.
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I am completely satisfied with my shopping experience and my purchase is everything that I expected.

Date of experience: November 10, 2017
Lori A.
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November 10, 2017

Date of experience: November 10, 2017
Reid D.
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November 10, 2017

Date of experience: November 10, 2017
Mike K.
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The help and service were excellent
November 10, 2017

The help and service were excellent
They help me get exactly what I needed
The product I wanted excellently crafted and very high quality
I was very pleased with the service and product

Date of experience: November 10, 2017
Ray M.
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We did all the ordering online, so we did not speak with anyone, but all the items were true to the sizes as listed. I was dubious about ordering a medium shirt, but I followed the listed measurement recommendations! And even though the shirt was a bit loose where I thought it would be, I was surprised that it fit snugly enough in other places that had I ordered smaller, I would've been disappointed. So thanks you for the true to size products!

We placed several orders over a couple of days and each one came much more quickly than we would've expected, which is a lovely surprise! We can't thank you enough for that promptness! It is rare to have that sort of service these days, so when you find it, you are really grateful!

All orders were correct in size and product and one blouse even came with its own hanger which was a nice touch! Thank you again!

Date of experience: November 10, 2017
Glen c.
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As always, top shelf service and a quality product
November 10, 2017

As always, top shelf service and a quality product.

Date of experience: November 10, 2017
HenryOsier Y.
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The people that responded to my e-mails were very helpful! If I have to call for help again I know who I am going to ask for!

Date of experience: November 9, 2017
M J.
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November 9, 2017

Date of experience: November 9, 2017
Jim T.
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November 9, 2017

Date of experience: November 9, 2017
Darrell H.
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November 9, 2017

Date of experience: November 9, 2017
Archangel Z.
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November 9, 2017

Date of experience: November 9, 2017
Alex C.
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I was very happy with my experience in purchasing my product. My only hiccup was that on the coat i purchased, my size was sold out. I contacted customer services and nothing could be done, so I had to purchase a larger size and had to get it altered. Other than that I was very satisfied with the excellent service provided, the delivery of items, and the quality of the items purchased. I thought pricing could be a little better, but you can't win them all. Lol I will definitely purchases from Historical Emporium again and recommend to friends. Thank you for the great work.

Date of experience: November 9, 2017
Will X.
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We are very pleased with the products
November 9, 2017

We are very pleased with the products. They appear to be quality made, and look awesome. I will be revisiting your site I'm sure.

Date of experience: November 9, 2017
Michael M.
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November 8, 2017

Date of experience: November 8, 2017
Judy S.
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November 8, 2017

Date of experience: November 8, 2017
Jessie V.
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November 8, 2017

Date of experience: November 8, 2017
Grant T.
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Really liked the pocket watch that I purchased and have recommended the website to others.

Date of experience: November 8, 2017
proczach V.
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A lot to choose from, a lot to ponder and narrow down before you make a choice, many directions to go in, many "personalities" to be. Even within a particular dress up event, you can go in several directions and they all seem to be within your choices

Date of experience: November 8, 2017
DrDavo T.
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Great source for truly unique products
November 8, 2017

Great source for truly unique products.

Date of experience: November 8, 2017
Marc A.
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Called Historical Emporium with multiple product questions and got help and excellent information that resulted in my first order with the company. Modified our intended order based on info and guidance from the knowledgeable and patient H.E. Representative. Could not be happier with the items received. Sizing was properly described online and everything fits; the quality of the materials and workmanship is excellent. We are planning to order from Historical Emporium again in the future.

Date of experience: November 7, 2017

From the business

At Historical Emporium, we specialize in victorian, old west and Regency era styles, and provide special event clothing and theatrical costuming to customers worldwide. Our mens formalwear is well suited for wedding, prom, and other formal occasions, and we are proud to serve Victorian, old west and 19th century reenactors, performers, and living history enthusiasts across the US and have thousands of satisfied customers.

Our customers are individual history enthusiasts, as well as major performing arts, motion picture and television production companies, including Columbia Pictures, The History Channel, Disneyland, and the New York Opera.


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