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The company enjoys a strong reputation for its high-quality products and reliable customer service, with many customers praising the swift delivery and helpful staff interactions. Positive sentiments highlight the authenticity and uniqueness of the attire, contributing to customer loyalty and satisfaction. However, some concerns arise regarding the return process, particularly the lack of an RMA system and challenges for customers without accounts to track returns. Overall, while the company excels in product quality and service efficiency, enhancing the return experience could further improve customer satisfaction.
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I am completely satisfied with my shopping experience and my purchase is everything that I expected.
The help and service were excellent
They help me get exactly what I needed
The product I wanted excellently crafted and very high quality
I was very pleased with the service and product
We did all the ordering online, so we did not speak with anyone, but all the items were true to the sizes as listed. I was dubious about ordering a medium shirt, but I followed the listed measurement recommendations! And even though the shirt was a bit loose where I thought it would be, I was surprised that it fit snugly enough in other places that had I ordered smaller, I would've been disappointed. So thanks you for the true to size products!
We placed several orders over a couple of days and each one came much more quickly than we would've expected, which is a lovely surprise! We can't thank you enough for that promptness! It is rare to have that sort of service these days, so when you find it, you are really grateful!
All orders were correct in size and product and one blouse even came with its own hanger which was a nice touch! Thank you again!
As always, top shelf service and a quality product.
The people that responded to my e-mails were very helpful! If I have to call for help again I know who I am going to ask for!
I was very happy with my experience in purchasing my product. My only hiccup was that on the coat i purchased, my size was sold out. I contacted customer services and nothing could be done, so I had to purchase a larger size and had to get it altered. Other than that I was very satisfied with the excellent service provided, the delivery of items, and the quality of the items purchased. I thought pricing could be a little better, but you can't win them all. Lol I will definitely purchases from Historical Emporium again and recommend to friends. Thank you for the great work.
We are very pleased with the products. They appear to be quality made, and look awesome. I will be revisiting your site I'm sure.
Really liked the pocket watch that I purchased and have recommended the website to others.
A lot to choose from, a lot to ponder and narrow down before you make a choice, many directions to go in, many "personalities" to be. Even within a particular dress up event, you can go in several directions and they all seem to be within your choices
Great source for truly unique products.
Called Historical Emporium with multiple product questions and got help and excellent information that resulted in my first order with the company. Modified our intended order based on info and guidance from the knowledgeable and patient H.E. Representative. Could not be happier with the items received. Sizing was properly described online and everything fits; the quality of the materials and workmanship is excellent. We are planning to order from Historical Emporium again in the future.
Answer: This is definitely a legit company. I ordered clothing from them on a Tuesday and 80% of it arrived on Friday - 3 days later.
Answer: When I call, they answer the phone on the second ring - a REAL person asnwers. Just remember they are Pacific time!
Answer: Not less expensive, but other companies have much better quality, and not so vague on the descriptions
At Historical Emporium, we specialize in victorian, old west and Regency era styles, and provide special event clothing and theatrical costuming to customers worldwide. Our mens formalwear is well suited for wedding, prom, and other formal occasions, and we are proud to serve Victorian, old west and 19th century reenactors, performers, and living history enthusiasts across the US and have thousands of satisfied customers.
Our customers are individual history enthusiasts, as well as major performing arts, motion picture and television production companies, including Columbia Pictures, The History Channel, Disneyland, and the New York Opera.